發(fā)布時間：2018-02-26 18:40

  本文關(guān)鍵詞： 情緒勞動策略 特質(zhì)應(yīng)對方式 工作滿意度　出處：《江西師范大學(xué)》2015年碩士論文　論文類型：學(xué)位論文

【摘要】：組織是研究情緒勞動最廣泛的領(lǐng)域,而員工是使用情緒勞動策略最多的人群。國內(nèi)外的很多研究都表明,情緒勞動是影響員工心理及組織發(fā)展最為關(guān)鍵的變量之一。過多使用不良情緒勞動策略不僅會影響員工身心健康,也會阻礙組織的可持續(xù)發(fā)展。本研究重點探討特質(zhì)應(yīng)對方式、工作滿意度、情緒勞動策略三者之間的關(guān)系,為情緒勞動的相關(guān)研究豐富資料。本文將采用鄔佩君編制的情緒勞動量表、姜乾金編制的特質(zhì)應(yīng)對方式問卷(TCSQ)、Tusi等所編制的總體員工滿意度問卷為研究工具。共發(fā)放電子版和紙質(zhì)版問卷500份,回收382份,其中包括有效問卷333份。調(diào)查并分析了情緒勞動研究的現(xiàn)狀,以及員工情緒勞動策略、特質(zhì)應(yīng)對方式和工作滿意度這三者之間的關(guān)系。得出結(jié)論如下:1、特質(zhì)應(yīng)對方式、工作滿意度及情緒勞動策略在人口統(tǒng)計學(xué)變量上有部分顯著差異。2、特質(zhì)應(yīng)對方式、工作滿意度及情緒勞動策略各維度之間存在兩兩相關(guān)關(guān)系:積極應(yīng)對方式與工作滿意度之間呈正相關(guān),積極應(yīng)對方式與深層扮演策略之間呈正相關(guān),深層扮演策略與工作滿意度之間呈正相關(guān);消極應(yīng)對方式與工作滿意度之間呈負(fù)相關(guān),消極應(yīng)對方式與表層扮演策略之間呈負(fù)相關(guān),表層扮演策略與工作滿意度之間呈負(fù)相關(guān)。3、通過多元逐步回歸分析發(fā)現(xiàn),積極應(yīng)對方式、深層扮演策略對工作滿意度有顯著的正向預(yù)測;消極應(yīng)對方式、表層扮演策略對工作滿意度有顯著的負(fù)向預(yù)測。4、情緒勞動策略在特質(zhì)應(yīng)對方式和工作滿意度之間起部分中介作用:深層扮演策略在特質(zhì)應(yīng)對方式與工作滿意度之間起部分中介作用;表層扮演策略在特質(zhì)應(yīng)對方式與工作滿意度之間起部分中介作用。
[Abstract]:Organization is the most extensive field of research on emotional labor, while employees are the most likely to use emotional labor strategies. Many studies at home and abroad have shown that. Emotional labor is one of the most critical variables that affect the psychological and organizational development of employees. Excessive use of unhealthy emotional labor strategies will not only affect the physical and mental health of employees, but also hinder the sustainable development of the organization. The relationship between job satisfaction and emotional labor strategies is a rich source of information for the study of emotional labor. The trait coping style questionnaire compiled by Jiang Gan-jin and TCSQ / Tusi et al. The total employee satisfaction questionnaire developed by TCSQ / Tusi is a research tool. A total of 500 questionnaires were distributed in electronic and paper versions, and 382 copies were recovered. It includes 333 valid questionnaires. The present situation of emotional labor research is investigated and analyzed, and the relationships among emotional labor strategies, trait coping styles and job satisfaction are also analyzed. The conclusions are as follows: 1, trait coping style. Job satisfaction and emotional labor strategies have some significant differences in demographic variables. There was a positive correlation between positive coping style and job satisfaction, and positive correlation between positive coping style and deep acting strategy. There was a positive correlation between deep acting strategy and job satisfaction, a negative correlation between negative coping style and job satisfaction, and a negative correlation between negative coping style and surface acting strategy. There was a negative correlation between surface acting strategy and job satisfaction. Through multiple stepwise regression analysis, it was found that positive coping style, deep acting strategy had significant positive prediction on job satisfaction, and negative coping style. Surface acting strategy has a significant negative prediction of job satisfaction. 4. Emotional labor strategy plays an intermediary role between trait coping style and job satisfaction: deep acting strategy plays a role in trait coping style and job satisfaction. Play a part of intermediary role; Surface-acting strategies play an intermediary role between trait coping style and job satisfaction.
【學(xué)位授予單位】：江西師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：B842.6

【參考文獻(xiàn)】

相關(guān)期刊論文 前1條

1 溫忠麟,侯杰泰,張雷;調(diào)節(jié)效應(yīng)與中介效應(yīng)的比較和應(yīng)用[J];心理學(xué)報;2005年02期

，

本文編號：1539212