本文選題：保障性住房 + 保障對(duì)象��； 參考：《華中科技大學(xué)》2015年碩士論文

【摘要】：中國(guó)社會(huì)保障體系建設(shè)處于高速發(fā)展時(shí)期,2014年第十八屆三中全會(huì)報(bào)告特別強(qiáng)調(diào)指出,要“加強(qiáng)保障性住房建設(shè)和管理,滿(mǎn)足困難家庭基本需求”。這意味著中國(guó)保障性住房工作的開(kāi)展已經(jīng)步入了非常關(guān)鍵時(shí)期。20世紀(jì)以來(lái),消費(fèi)體驗(yàn)越來(lái)越受到人們的重視,顧客滿(mǎn)意度的研究逐步走向成熟,從理論研究,擴(kuò)展到商業(yè)應(yīng)用,正在快速向公共管理領(lǐng)域普及。因此,如何讓民眾滿(mǎn)意,是政府迫切需要解決的問(wèn)題,保障對(duì)象的滿(mǎn)意程度是改進(jìn)政府保障住房政策的重要依據(jù)。本文以有住房需求的保障對(duì)象為研究主體,探討影響保障對(duì)象對(duì)保障房滿(mǎn)意度的主要因素。基于已有滿(mǎn)意度研究中比較主流的感知質(zhì)量驅(qū)動(dòng)理論,提出以房屋感知質(zhì)量、政府服務(wù)質(zhì)量為滿(mǎn)意度的主要前置變量。同時(shí),從公共產(chǎn)品及服務(wù)的接受者和提供者層面,考慮達(dá)到保障性住房滿(mǎn)意受多方面因素控制,提出家庭負(fù)擔(dān)成本、多元化程度兩個(gè)調(diào)節(jié)變量,以此建立了新型的保障性住房房滿(mǎn)意度評(píng)價(jià)模型,我們也給出該模型的測(cè)量指標(biāo),使得模型可以得到驗(yàn)證和應(yīng)用。筆者深入國(guó)家保障住房示范城市進(jìn)行實(shí)地調(diào)研,通過(guò)一對(duì)一訪談、問(wèn)卷調(diào)查、政府部門(mén)走訪等形式獲取數(shù)據(jù),最后用SPSS數(shù)據(jù)分析,對(duì)模型進(jìn)行檢驗(yàn)。實(shí)證結(jié)果表明:房屋感知質(zhì)量、服務(wù)質(zhì)量正向影響滿(mǎn)意度,政府提供公共產(chǎn)品和服務(wù)的多元化程度調(diào)節(jié)影響房屋感知質(zhì)量、政府服務(wù)質(zhì)量對(duì)滿(mǎn)意度的影響作用,而家庭負(fù)擔(dān)成本作為不對(duì)稱(chēng)調(diào)節(jié)變量只調(diào)節(jié)影響房屋感知質(zhì)量對(duì)保障性住房滿(mǎn)意度的作用。此結(jié)果為政府服務(wù)水平的提高和住房保障政策改革提供了新的依據(jù),本研究也在最后提出了進(jìn)一步改善保障房滿(mǎn)意度的政策建議。
[Abstract]:The construction of China's social security system is in a period of rapid development. The report of the third Plenary session of the 18th CPC Central Committee in 2014 especially emphasized the need to "strengthen the construction and management of affordable housing to meet the basic needs of families in need." This means that the development of China's affordable housing work has entered a very critical period. Since the 20th century, the consumer experience has been paid more and more attention to, and the research of customer satisfaction has gradually moved towards maturity, from theoretical research to commercial applications. It is rapidly gaining popularity in the field of public administration. Therefore, how to satisfy the public is an urgent problem to be solved by the government, and the satisfaction degree of the guarantee object is the important basis for improving the government's housing policy. In this paper, the main factors that affect the satisfaction of housing security objects to indemnificatory apartment are discussed. Based on the prevailing perception quality driving theory in the research of satisfaction, this paper puts forward that the main leading variables of satisfaction are the perceived quality of housing and the quality of government service. At the same time, from the aspect of the receiver and provider of public goods and services, considering that the satisfaction of affordable housing is controlled by many factors, this paper puts forward two regulating variables, that is, the cost of family burden and the degree of diversification. Based on this, a new model of satisfaction evaluation of affordable housing is established, and the measurement index of the model is also given, which makes the model can be verified and applied. The author goes deep into the national security housing demonstration city to carry on the field investigation, obtains the data through the one-to-one interview, the questionnaire survey, the government department visits and so on, finally uses the SPSS data analysis, carries on the test to the model. The empirical results show that the perceived quality of housing, the quality of service positively affects satisfaction, the diversification of public goods and services provided by the government affects the perceived quality of housing, and the effect of government service quality on satisfaction. As a variable of asymmetric adjustment, the cost of household burden only adjusts the effect of perceived quality of housing on the satisfaction of affordable housing. The results provide a new basis for the improvement of government service level and the reform of housing security policy. At the end of this study, some policy suggestions for further improving indemnificatory apartment satisfaction are put forward.
【學(xué)位授予單位】：華中科技大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類(lèi)號(hào)】：F299.23

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本文編號(hào)：1995698