本文選題：行風(fēng) + 民主評議��； 參考：《國防科學(xué)技術(shù)大學(xué)》2010年碩士論文

【摘要】：民主評議行風(fēng)是在糾正部門和行業(yè)不正之風(fēng)工作中涌現(xiàn)出來的新生事物,是依靠群眾對政府部門和行業(yè)工作進行監(jiān)督的一個創(chuàng)造。中央領(lǐng)導(dǎo)同志對民主評議行風(fēng)曾做出重要批示:“要從實踐中探索行風(fēng)評議的最佳模式,力求評議客觀、公正、有可比性”。因此,研究民主評議行風(fēng)的理論方法及應(yīng)用,具有重要的理論意義和應(yīng)用價值。 許多國家都開發(fā)了運用于評價公共部門公眾滿意度的相關(guān)測評模型,其中又以顧客滿意度模型運用最為廣泛。本人在紀檢部門從事糾正行業(yè)不正之風(fēng)工作六年,以參與民主評議行風(fēng)工作的親身感受,結(jié)合在職攻讀研究生所學(xué)公共管理學(xué)的知識,針對我國公共部門的特點,參考美國顧客滿意度指數(shù)(ACSI)模型,通過比較借鑒,構(gòu)建了我國行風(fēng)滿意度測評模型和指標(biāo)體系,并以KF區(qū)城管大隊為例進行實證分析,研究適合我國的行風(fēng)評價方法。 本文共分四個部分:首先,闡述論文的研究背景及意義,國內(nèi)外研究現(xiàn)狀,從理論和實踐上加以論證。其次,對民主評議行風(fēng)的理論方法進行闡述,包括相關(guān)概念、基本要素、基本理論和評議方法。第三,通過與國外顧客滿意度模型進行對比研究,提出我國行風(fēng)評議與國外顧客滿意度測評的共性與差異,總結(jié)經(jīng)驗,加以借鑒,建立我國行風(fēng)評議的測評模型和指標(biāo)體系。最后,以KF區(qū)城管大隊為例進行實證分析,并提出完善行風(fēng)評議的相關(guān)政策建議。本文采用了理論分析和實證分析相結(jié)合的方法,力求在行風(fēng)評議方法的改進方面做一些研究和探討。
[Abstract]:The practice of democratic evaluation is a new thing that emerges in the work of correcting the unhealthy work of departments and industries, and it is a creation of relying on the masses to supervise the work of government departments and industries. The leading comrades of the central government have given important instructions to the practice of democratic appraisal: "We should explore the best mode of practice for the evaluation of democratic criticism, and strive to evaluate it objectively, impartially, and comparable." Therefore, it is of great theoretical significance and practical value to study the theoretical methods and applications of democratic evaluation practices. Many countries have developed relevant evaluation models for evaluating public satisfaction in the public sector. Among them, customer satisfaction model is the most widely used. I have been working in the discipline inspection department for six years to correct the unhealthy trend of the industry, in order to participate in the work of democratic appraisal and conduct personal experience, combined with the knowledge of public management learned by on-the-job graduate students, aiming at the characteristics of the public sector in our country. Referring to the American customer satisfaction Index (ACSI) model, this paper constructs the evaluation model and index system of China's travel-style satisfaction, and takes the urban management team of KF district as an example to make an empirical analysis. This paper is divided into four parts: first of all, the research background and significance of the paper, the domestic and foreign research status quo, from the theory and practice to demonstrate. Secondly, it expounds the theory and methods of democratic appraisal, including related concepts, basic elements, basic theories and evaluation methods. Thirdly, through the comparative study with the foreign customer satisfaction model, this paper puts forward the commonness and difference between our country's industry style evaluation and foreign customer satisfaction evaluation, sums up the experience, and sets up the evaluation model and index system of our country's industry style evaluation. Finally, take the KF district urban management brigade as an example to carry on the empirical analysis, and puts forward the related policy suggestion which consummates the profession style appraisal. This paper adopts the method of combining theoretical analysis and empirical analysis, and tries to do some research and discussion on the improvement of the evaluation method.
【學(xué)位授予單位】：國防科學(xué)技術(shù)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2010
【分類號】：D630

【參考文獻】

相關(guān)期刊論文 前10條

1 張光進;龍朝雙;;公眾滿意結(jié)構(gòu)的初步研究[J];中國地質(zhì)大學(xué)學(xué)報(社會科學(xué)版);2007年02期

2 蔣云根;政府績效評價應(yīng)以“公眾為本”[J];黨政論壇;2003年11期

3 陳增明;;社會公眾滿意度測評初探[J];福建商業(yè)高等專科學(xué)校學(xué)報;2007年01期

4 李彬;西方國家公共服務(wù)市場化的實踐及其評價[J];管理世界;2002年04期

5 張列平,胡明東;用戶滿意及用戶滿意工程[J];工業(yè)工程與管理;1998年03期

6 張新安,田澎,張列平;上海顧客滿意指數(shù)測評模型研究[J];工業(yè)工程與管理;2002年05期

7 吳建南;張萌;黃加偉;;基于ACSI的公眾滿意度測評模型與指標(biāo)體系研究[J];廣州大學(xué)學(xué)報(社會科學(xué)版);2007年01期

8 曹軒寧;抓好行風(fēng)評議 推動行風(fēng)建設(shè)──訪中央紀委副書記、監(jiān)察部部長、國務(wù)院糾風(fēng)辦主任何勇[J];中國監(jiān)察;2001年16期

9 豐研;警惕行風(fēng)評議中的不正之風(fēng)[J];中國監(jiān)察;2001年20期

10 許力夫;行風(fēng)評議機制芻議[J];中國監(jiān)察;2002年23期

，

本文編號：2000001