【摘要】：在信息化時(shí)代,軟件作為信息的載體,在人們的日常生活中發(fā)揮了越來越重要的作用,軟件質(zhì)量的好壞不僅影響著人們的生活體驗(yàn),而且決定了人們的生產(chǎn)安全、人身安全。本文以體系化的軟件項(xiàng)目質(zhì)量管理為研究對象,分析了目前國內(nèi)外較為流行的軟件項(xiàng)目質(zhì)量管理體系CMMI和GJB5000A及其應(yīng)用情況。采用規(guī)范研究和實(shí)證研究相結(jié)合的方法,分析了Y企業(yè)軟件項(xiàng)目開發(fā)特點(diǎn)及質(zhì)量管理流程,對Y企業(yè)軟件項(xiàng)目質(zhì)量管理的效果進(jìn)行評價(jià),并深入研究了企業(yè)軟件項(xiàng)目質(zhì)量管理中存在的質(zhì)量管理體系不完善、缺少有效的項(xiàng)目管理工具、質(zhì)量管理控制措施有效性不足和缺少度量項(xiàng)等問題。在GJB5000A標(biāo)準(zhǔn)的基礎(chǔ)上,針對存在的問題提出了“雙樹框架”軟件項(xiàng)目質(zhì)量管理體系。首先,文章從體系建設(shè)、質(zhì)量保證、工具支撐和度量分析四個(gè)方面進(jìn)行了針對性的分析和研究。在體系建設(shè)方面,制定了質(zhì)量體系組織策劃、總體設(shè)計(jì)、文件的編制、實(shí)施運(yùn)行和保持的內(nèi)容,提出了對體系運(yùn)行的有效性進(jìn)行檢驗(yàn)步驟和方法。在質(zhì)量保證方面,提出了質(zhì)量保證的工作內(nèi)容和問題處理方法,制定了QA工作效果檢驗(yàn)的標(biāo)準(zhǔn)。在工具支撐方面,給出了工具選用準(zhǔn)則,提出了檢驗(yàn)工具有效性的方法。在度量分析方面,制定了企業(yè)的度量目標(biāo)、度量指標(biāo),提出了檢驗(yàn)度量有效性的步驟和活動。其次,作者對“雙樹框架”軟件項(xiàng)目質(zhì)量管理體系在Y企業(yè)中的應(yīng)用情況進(jìn)行了較為詳細(xì)的闡述,并給出了應(yīng)用效果評估。最后在結(jié)論中對應(yīng)用情況進(jìn)行了總結(jié),明確了后續(xù)研究方向。
[Abstract]:In the information age, software, as the carrier of information, plays a more and more important role in people's daily life. The quality of software not only affects people's life experience, but also determines people's production safety and personal safety. This paper takes the systematic software project quality management as the research object, and analyzes the popular software project quality management systems CMMI and GJB5000A and their applications at home and abroad. By combining normative research with empirical research, this paper analyzes the development characteristics and quality management process of Y enterprise software project, and evaluates the effect of Y enterprise software project quality management. The problems such as imperfect quality management system, lack of effective project management tools, lack of effectiveness of quality control measures and lack of measurement items in quality management of enterprise software project are studied in depth. On the basis of GJB5000A standard, the quality management system of "double tree frame" software project is put forward in view of the existing problems. First of all, the paper analyzes and researches from four aspects: system construction, quality assurance, tool support and measurement analysis. In the aspect of system construction, the contents of organization planning, overall design, document compilation, implementation and maintenance of quality system are worked out, and the steps and methods of checking the validity of system operation are put forward. In the aspect of quality assurance, the work content and problem solving method of quality assurance are put forward, and the standard of QA working effect test is established. In the aspect of tool support, the criterion of tool selection is given, and the method to test the validity of tool is put forward. In the aspect of measurement analysis, the measurement targets and metrics of enterprises are established, and the steps and activities to test the effectiveness of measurement are proposed. Secondly, the author expounds the application of "double tree frame" software project quality management system in Y enterprise in detail, and gives the evaluation of application effect. Finally, the application situation is summarized in the conclusion, and the future research direction is clarified.
【學(xué)位授予單位】：哈爾濱工業(yè)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2016
【分類號】：TP311.5

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