【摘要】：隨著經(jīng)濟全球化和信息技術(shù)的迅猛發(fā)展,越來越多的企業(yè)選擇將軟件開發(fā)與服務(wù)相關(guān)的業(yè)務(wù)部分或全部外包,軟件外包已成為我國軟件產(chǎn)業(yè)的一種發(fā)展趨勢。近年來,隨著知識型服務(wù)的興起,軟件外包過程中涉及到的知識以及知識轉(zhuǎn)移問題備受企業(yè)和學(xué)術(shù)界關(guān)注。軟件外包作為一項知識密集型的外包活動,接包方與發(fā)包方之間能否進行成功的知識轉(zhuǎn)移,對于雙方能否取得更高的外包績效至關(guān)重要。在現(xiàn)有學(xué)者們的相關(guān)研究中已經(jīng)認(rèn)識到信任對知識轉(zhuǎn)移和外包績效具有重要的影響,但是大多數(shù)研究人員將信任作為一個單一維度的變量進行調(diào)查研究,忽略了它的多維度屬性。信任的多維度屬性對知識轉(zhuǎn)移和外包績效的影響程度如何,尚未得到清晰的解釋,并且未得到實證研究的檢驗�；诖�,本文將信任視為多維變量,采用問卷調(diào)查的實證研究方法探討軟件外包中信任、知識轉(zhuǎn)移與外包績效的關(guān)系,豐富和拓展現(xiàn)有相關(guān)理論研究體系,并為我國軟件外包服務(wù)產(chǎn)業(yè)的發(fā)展以及促進雙方的合作提供一定的理論指導(dǎo)。具體研究內(nèi)容如下:首先,通過查閱大量有關(guān)軟件外包、信任、知識轉(zhuǎn)移等相關(guān)期刊、書籍、外文文獻,對本文研究軟件外包的范圍進行界定,明確前人對信任不同維度的劃分,系統(tǒng)梳理了與知識轉(zhuǎn)移相關(guān)的概念,并加以區(qū)分,最后對各種已有研究成果進行總結(jié)和述評,指出當(dāng)今理論界的研究不足之處,提出未來研究的發(fā)展方向。其次,在總結(jié)前人研究的基礎(chǔ)上,對信任、知識轉(zhuǎn)移與軟件外包績效的關(guān)系進行分析,提出本文的理論模型以及相應(yīng)的研究假設(shè)。通過發(fā)放調(diào)查問卷收集數(shù)據(jù),并利用SPSS 19.0軟件對收集的數(shù)據(jù)進行探索性因子分析和驗證性因子分析,從而對問卷的信效度加以驗證;利用Smart PLS 3軟件建立結(jié)構(gòu)方程模型,分析多維度信任、不同類型知識轉(zhuǎn)移與軟件外包績效的關(guān)系。最后,得出本研究的結(jié)論:不同維度的信任對不同類型知識轉(zhuǎn)移的影響程度不同;不同維度的信任對軟件外包績效的影響程度不同,其中計算信任對軟件外包績效的影響最大;知識轉(zhuǎn)移在不同維度的信任與軟件外包績效之間起到不同程度的中介作用,其中知識轉(zhuǎn)移在能力信任與軟件外包績效之間起到完全中介作用,在計算信任與軟件外包績效、善意信任與軟件外包績效之間均起到部分中介作用。
[Abstract]:With the rapid development of economic globalization and information technology, more and more enterprises choose to outsource some or all of the services related to software development. Software outsourcing has become a development trend of software industry in China. In recent years, with the rise of knowledge-based services, the knowledge involved in the process of software outsourcing and knowledge transfer has attracted the attention of enterprises and academia. Software outsourcing is a knowledge-intensive outsourcing activity. It is very important for both parties to obtain higher outsourcing performance if successful knowledge transfer can be made between the contractor and the supplier. It has been recognized that trust plays an important role in knowledge transfer and outsourcing performance, but most researchers have investigated trust as a single dimension variable. Its multi-dimensional properties are ignored. The impact of multi-dimensional attributes of trust on knowledge transfer and outsourcing performance has not been clearly explained and has not been tested by empirical research. Based on this, this paper regards trust as a multidimensional variable, and discusses the relationship between trust, knowledge transfer and outsourcing performance in software outsourcing by using the empirical research method of questionnaire, which enriches and expands the existing relevant theoretical research system. It also provides some theoretical guidance for the development of software outsourcing service industry and the promotion of bilateral cooperation. The specific contents of the research are as follows: first, by consulting a large number of related journals, books, foreign literature, and so on, this paper defines the scope of software outsourcing in this paper. This paper clarifies the division of different dimensions of trust by predecessors, systematically combs the concepts related to knowledge transfer, and distinguishes them. Finally, it summarizes and comments on various existing research results, and points out the deficiencies of current theoretical research. The development direction of future research is put forward. Secondly, on the basis of summarizing the previous studies, the relationship between trust, knowledge transfer and software outsourcing performance is analyzed, and the theoretical model and corresponding research assumptions are put forward. The reliability and validity of the questionnaire were verified by the exploratory factor analysis and confirmatory factor analysis using SPSS 19.0 software. A structural equation model is established by using Smart PLS 3 software to analyze the relationship between multi-dimensional trust, different types of knowledge transfer and software outsourcing performance. Finally, the conclusions of this study are as follows: different dimensions of trust have different influence on different types of knowledge transfer, different dimensions of trust have different influence on software outsourcing performance, and computational trust has the greatest impact on software outsourcing performance. Knowledge transfer plays an intermediary role between different dimensions of trust and software outsourcing performance, in which knowledge transfer plays a complete intermediary role between ability trust and software outsourcing performance, and calculates trust and software outsourcing performance. Good faith and software outsourcing performance play a part of the intermediary role.
【學(xué)位授予單位】：河北工業(yè)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：F49

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