本文關(guān)鍵詞： 旅游景區(qū) 基于位置的服務(wù) 突發(fā)事件 應(yīng)急預(yù)案 應(yīng)急調(diào)度　出處：《南京師范大學(xué)》2015年碩士論文　論文類型：學(xué)位論文

【摘要】：快速應(yīng)急調(diào)度處理是景區(qū)應(yīng)對突發(fā)事件的重要手段,是景區(qū)公共安全的重要保障。隨著旅游市場的日益繁榮,景區(qū)突發(fā)事件呈現(xiàn)增多態(tài)勢,如何通過信息技術(shù)方法提升應(yīng)急調(diào)度的效率,是景區(qū)亟待解決的問題。目前景區(qū)在應(yīng)對突發(fā)事件時沒有充分利用突發(fā)事件的時空屬性,根據(jù)突發(fā)事件的位置信息來及時有效的找到解決方案,實現(xiàn)對事件的快速處理。突發(fā)事件造成的損失很大程度上是由于應(yīng)對不及時、決策不到位造成的,常常給景區(qū)的經(jīng)濟和聲譽方面帶來負(fù)面影響。本文利用GIS在位置服務(wù)和空間分析方面的優(yōu)勢,結(jié)合景區(qū)現(xiàn)有的信息化建設(shè)系統(tǒng),研究基于位置服務(wù)的突發(fā)事件應(yīng)急調(diào)度方法,從而提升景區(qū)應(yīng)急工作的處理效率,降低突發(fā)事件造成的影響和損失,提升景區(qū)的決策能力。本文主要研究內(nèi)容與成果包括以下幾個方面：(1)梳理可以直接或間接用于應(yīng)急指揮的系統(tǒng),設(shè)計位置信息的采集與組織方法,闡述多源數(shù)據(jù)的集成和轉(zhuǎn)換方法,規(guī)范景區(qū)設(shè)施設(shè)備的操作接口,從而實現(xiàn)數(shù)據(jù)、軟件和硬件的一體化操作；(2)基于突發(fā)事件的分類分級方法,制定適用于景區(qū)各類突發(fā)事件的應(yīng)急預(yù)案,介紹各個應(yīng)急預(yù)案的內(nèi)容,梳理景區(qū)突發(fā)事件的處理流程及各部門相應(yīng)的職責(zé),構(gòu)建面向景區(qū)常見突發(fā)事件的緊急預(yù)案處理模型,并實現(xiàn)預(yù)案數(shù)字化管理與匹配；(3)在位置服務(wù)的基礎(chǔ)上,利用緩沖區(qū)分析、最短路徑生成算法,結(jié)合人員和設(shè)施設(shè)備的選取規(guī)則,研究了景區(qū)工作人員、游客和景區(qū)設(shè)施設(shè)備的協(xié)同調(diào)度方法,為突發(fā)事件的應(yīng)急指揮提供技術(shù)支撐；(4)設(shè)計面向景區(qū)的應(yīng)急指揮應(yīng)用示范系統(tǒng),開發(fā)實現(xiàn)景區(qū)突發(fā)事件應(yīng)急調(diào)度的系統(tǒng)通信功能和系統(tǒng)服務(wù)接口,并以火災(zāi)為例進行應(yīng)急調(diào)度模擬與分析,驗證了方法的有效性及調(diào)度效率。采用以上方法設(shè)計開發(fā)了南京市牛首山應(yīng)急指揮應(yīng)用示范系統(tǒng),實驗結(jié)果表明,本文提出的方法可以提高景區(qū)應(yīng)急指揮效率、降低突發(fā)事件帶來的損失、提升景區(qū)的管理和決策能力,為旅游景區(qū)的應(yīng)急指揮提供了一種新的思路和方法。
[Abstract]:Rapid emergency dispatch is an important means to deal with emergencies in scenic spots and an important guarantee for public safety in scenic spots. With the increasing prosperity of tourism market, the number of emergencies in scenic spots is increasing. How to improve the efficiency of emergency dispatch by means of information technology is an urgent problem to be solved. At present, when dealing with emergencies, scenic spots do not make full use of the space-time attributes of emergencies. According to the location information of the emergency, we can find the solution in a timely and effective manner, and realize the rapid handling of the incident. The loss caused by the unexpected event is largely caused by the failure to deal with the incident in a timely manner and the lack of decision-making. This paper takes advantage of the advantages of GIS in location service and spatial analysis, and studies the emergency scheduling method based on location service, combined with the existing information construction system of scenic spot. In order to improve the efficiency of emergency work in scenic spots and reduce the impact and losses caused by emergencies, The main contents and achievements of this paper include the following aspects: 1) combing systems that can be directly or indirectly used for emergency command, designing methods for collecting and organizing location information. This paper expounds the method of integration and conversion of multi-source data, standardizes the operation interface of facilities and equipments in scenic spots, and realizes the integrated operation of data, software and hardware. Make emergency plan applicable to all kinds of emergencies in scenic area, introduce the contents of each emergency plan, sort out the process of dealing with emergency in scenic area and the corresponding duties of each department, and construct the emergency plan handling model for common emergencies in scenic area. On the basis of location service, using buffer analysis, shortest path generation algorithm, combined with the selection rules of personnel and facilities, the staff of scenic spots are studied. The cooperative scheduling method between tourists and facilities and equipment of scenic spots, which provides technical support for emergency command of unexpected events, is designed for the application demonstration system of emergency command in scenic spots. The system communication function and system service interface are developed to realize the emergency dispatching of scenic spots, and the simulation and analysis of emergency dispatch are carried out by taking fire as an example. This method is used to design and develop the application demonstration system of emergency command in Niu Shoushan, Nanjing. The experimental results show that the method proposed in this paper can improve the efficiency of emergency command in scenic area. In order to reduce the losses caused by unexpected events and improve the management and decision-making ability of scenic spots, it provides a new way of thinking and method for the emergency command of tourist spots.
【學(xué)位授予單位】：南京師范大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：P208;D63;F592

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本文編號：1512950