本文選題：小件快運 + 排隊論��； 參考：《北京交通大學(xué)》2015年碩士論文

【摘要】：作為國民經(jīng)濟(jì)發(fā)展的助推器,我國物流業(yè)正在高速發(fā)展,基于公路長途客運的小件快速貨物運輸(簡稱小件快運)作為快遞物流的一員也在迅猛發(fā)展。由于物流業(yè)的快速發(fā)展與公路長途客運的網(wǎng)絡(luò)優(yōu)勢,各長途客運站紛紛開展小件快運服務(wù)業(yè)務(wù),與此同時,貨主對服務(wù)質(zhì)量的要求越來越高,對服務(wù)時間延誤的容忍度越來越低,所以各長途客運站在開展小件快運業(yè)務(wù)的同時也迫切需要提高其服務(wù)質(zhì)量和服務(wù)效率。本文正是在這樣一個背景下,以北京六里橋公路長途客運站小件快運為研究對象,深入實際調(diào)查研究,將優(yōu)化客運站小件快運服務(wù)過程作為研究目標(biāo),構(gòu)建服務(wù)過程的排隊論數(shù)學(xué)模型。文中首先假設(shè)客戶到達(dá)服從泊松分布,服務(wù)臺服務(wù)時間服從負(fù)指數(shù)分布,利用極大似然估計法和X2擬合檢驗法將客戶到達(dá)分布和服務(wù)臺服務(wù)時間服從分布進(jìn)行檢驗驗證。再將服務(wù)過程中的安檢與稱重服務(wù)看作單服務(wù)臺系統(tǒng)建模,將收費窗口服務(wù)看作多服務(wù)臺系統(tǒng)建模,利用MATLAB軟件求出服務(wù)過程中所需的各項系統(tǒng)指標(biāo)。最后對整個服務(wù)系統(tǒng)進(jìn)行優(yōu)化建模,得出優(yōu)化后的結(jié)論,為了驗證模型的科學(xué)性與可操作性,研究利用C++和FLEXSIM仿真軟件對優(yōu)化后的小件快運服務(wù)過程進(jìn)行仿真驗證。文中的優(yōu)化模型空間移植性較強(qiáng),不僅可以應(yīng)用在客運站小件快運服務(wù)系統(tǒng)中,還可以應(yīng)用到快遞公司等隨機(jī)服務(wù)系統(tǒng)中。從實用性角度來說,不僅可以提高客戶的滿意度,也可以降低客運站小件快運的經(jīng)營成本,提高其服務(wù)質(zhì)量。
[Abstract]:As the booster of the national economy, the logistics industry of our country is developing at a high speed, and the small-piece express freight transportation based on the long-distance road passenger transportation is also developing rapidly as a member of express logistics. Due to the rapid development of the logistics industry and the network advantages of long-distance road passenger transport, various long-distance passenger stations have launched small express service services. At the same time, the quality of service is increasingly required by cargo owners. The tolerance of service delay is becoming lower and lower, so the service quality and efficiency of long-distance passenger stations need to be improved at the same time of carrying out small express service. Under such a background, this paper takes Beijing Liuliqiao Highway long distance Express as the research object, deeply investigates and studies the actual situation, and takes the optimization of the service process of the passenger station as the research goal. The mathematical model of queuing theory of service process is constructed. This paper first assumes that customer arrival service is distributed by Poisson and service time by negative exponential distribution. The maximum likelihood estimation method and X2 fitting test method are used to verify the customer arrival distribution and service time service subordinate distribution. Then the security inspection and weighing service in the service process is regarded as a single service desk system modeling, and the charge window service is regarded as a multi-server system model, and the required system indexes in the service process are obtained by using MATLAB software. Finally, the optimization modeling of the whole service system is carried out. In order to verify the scientificity and maneuverability of the model, C and FLEXSIM simulation software are used to simulate and verify the optimized small part express service process. The optimization model in this paper has strong portability and can be used not only in the small express service system of passenger station, but also in the random service system such as express delivery company. From the practical point of view, it can not only improve the customer satisfaction, but also reduce the operating cost of the passenger station small express, and improve its service quality.
【學(xué)位授予單位】：北京交通大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：TP391.9;F542;F259.2

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