本文關(guān)鍵詞：面向電子制造裝備界面的用戶體驗多維度評估機制及模型研究　出處：《華中科技大學》2016年博士論文　論文類型：學位論文

  更多相關(guān)文章： 用戶體驗 眼動追蹤 語義差異法 用戶界面 電子制造裝備

【摘要】：用戶體驗是衡量電子制造裝備人性化和高端化的重要指標。用戶界面是用戶與電子制造裝備認知與操作的重要載體,屬于多通道、多平臺操縱的復雜認知與交互問題。所以,電子制造裝備界面的設計難點是其信息復雜化和交互流程多樣化,導致用戶認知負荷過大,進而造成用戶體驗問題。由于電子制造裝備和IT產(chǎn)品在界面特征等方面存在較大差異,以往的用戶體驗評估理論難以直接應用在電子制造裝備領域,造成對電子制造裝備界面的用戶體驗評估機制不明。本研究基于眼動追蹤、語義差異法等研究方法,通過建立用戶體驗的“認知-情感-環(huán)境”多維度影響機制,進而構(gòu)建基于設計熵的用戶體驗多維度評估模型及算法,并開發(fā)相應計算機輔助評估系統(tǒng)。本文的主要工作如下：建立了用戶體驗評估的“認知-情感-環(huán)境”多維度影響機制,具體如下：研究了界面信息復雜度對用戶體驗認知維度的影響機制。基于認知工效學方法,采用眼動追蹤生理指標結(jié)合主觀問卷,構(gòu)建眼動追蹤實驗平臺。研究結(jié)果表明：(1)用戶界面信息復雜度顯著影響用戶體驗；(2)用戶界面信息復雜度引起了眼動指標的首次注視時間和首次注視前注視點個數(shù)的顯著性變化。(3)用戶背景顯著影響被試的搜索策略,新手組和專家組的搜索績效的時間呈現(xiàn)統(tǒng)計顯著性。研究了界面視覺風格復雜度對用戶體驗情感維度的影響機制。基于語義尺度法和感性工學理論,開展了語義差異法實驗研究。研究結(jié)果如下：(1)視覺風格復雜度對用戶體驗的情感維度有顯著影響,其影響機制呈倒U型。(2)用戶體驗的情感維度主要是由情緒體驗因素和裝飾性體驗因素構(gòu)成,其中裝飾性體驗因素對用戶體驗呈現(xiàn)負相關(guān)。(3)人工質(zhì)感評分等級對用戶體驗有顯著的相關(guān)性效果。研究了界面情景復雜度對用戶體驗環(huán)境維度的影響機制。基于生態(tài)心理學理論,通過工作領域分析WDA模型和SRK框架分析,分析了在用戶界面設計中的環(huán)境和情景因素對用戶體驗的影響機制。通過實驗設計和NASA-TLX問卷分析,研究了情景因素對于用戶界面的用戶體驗的影響差異性。研究表明,考慮了環(huán)境和情景因素的用戶界面,能夠使得用戶更快速的察覺和診斷界面問題,明顯優(yōu)于只考慮人的因素的用戶界面�；谏鲜鲇脩趔w驗評估的“認知-情感-環(huán)境”多維度影響機制研究,本文將“熵理論”引入電子制造裝備界面的用戶體驗評估,提出了基于“設計熵”的用戶體驗評估理論的定義、范疇、要素及評估模型、指標體系。進而構(gòu)建了基于設計熵的用戶體驗DEM-MUEEM多維度評估模型,并提出了其評估的數(shù)學算法和結(jié)構(gòu),最后建立DEM-MUEEM計算機輔助評估系統(tǒng)的原型。以典型電子制造裝備的用戶界面設計方案評估為應用案例,對本文的研究模型進行驗證。實驗證明,該評估模型可有效對電子制造裝備界面的用戶體驗進行評估,驗證了本研究方法的可行性。通過上述研究,為電子制造裝備界面的用戶體驗評估和優(yōu)化提供科學理論支撐,有效拓展和深化相關(guān)數(shù)字制造裝備及工業(yè)裝備界面的用戶體驗評估的理論分支。
[Abstract]:The user experience is an important indicator of humanization and high-end electronic manufacturing equipment. The user interface is an important carrier of the user and the electronic manufacturing equipment cognition and operation, which belongs to the multi-channel, multi platform complex cognitive and interactive manipulation problems. Therefore, the electronic manufacturing equipment, interface design is the difficulty of information complexity and interaction process of diversification that lead to large users' cognitive load, causing the user experience problems. Because there are great differences in the interface characteristics of IT equipment and electronic products manufacturing, can not be directly applied in the electronic manufacturing equipment field experience assessment theory, the evaluation mechanism of unknown cause experience of electronic manufacturing equipment interface users. This research is based on eye tracking. Study on the method of semantic differential method, the influence mechanism of building a multi dimension user experience "cognitive affective environment", and based on the design The evaluation model and algorithm of entropy user experience dimensions, and the corresponding computer aided evaluation system is developed. The main works of this paper are as follows: to establish the user experience evaluation of "cognitive affective environment" multi dimension effect mechanism, as follows: the interface of information complexity for users to experience cognitive dimension influence mechanism of ergonomics. Based on the method, using eye tracking physiological indexes according to subjective questionnaire, construct the eye tracking experiment platform. The results show that: (1) user interface information complexity significantly affects the user experience; (2) the user interface information complexity caused by the first fixation eye movement index and time first fixation before significant changes at point number. (3) the user background significantly influence subjects search strategy, expert group and novice group search performance time showed statistical significant. The visual style of the interface complex The influence mechanism of user experience emotional dimension. The semantic scale method and based on the theory of Kansei Engineering, carried out experimental study on method of semantic differences. The results are as follows: (1) the visual style of the complexity of the emotional dimension of the user experience have a significant effect, the effect mechanism of inverted U type. (2) the emotional dimension of the user experience is mainly composed of emotion factors and decorative experience factors, including decorative experience factors negatively related to the user experience. (3) artificial texture grade has significant correlation effect on the user experience. The interface of scene complexity of user experience dimension of environmental impact mechanism. Based on the theory of ecological psychology, through field work the analysis of WDA model and SRK framework analysis in user interface design environment and situational factors on the influence mechanism of user experience. Through the experimental design and NASA-TLX questionnaire analysis, research The situational factors affecting the user interface for the user experience the difference. The results show that considering environmental and situational factors of the user interface allows the user to be able to detect and diagnose interface problems more quickly, significantly better than only consider the human factor of the user interface. The influence mechanism of multi dimension user experience evaluation "cognition in this paper, based on the emotional environment", "entropy theory" into the user interface of the electronic manufacturing equipment experience evaluation, based on "design entropy" user experience evaluation theory the definition, category, factors and evaluation model, index system. And then construct the multi dimension evaluation model design based on DEM-MUEEM entropy of the user experience, and put forward the evaluation of mathematical algorithms and structures, finally established the DEM-MUEEM computer aided evaluation system prototype. To evaluate the user interface design of typical electronic manufacturing equipment For instance, research model of the test. The experiment proves that the evaluation model can be effectively applied to the electronic manufacturing equipment interface user experience to assess and verify the feasibility of this research method. Through the above research, electronic manufacturing equipment interface user experience evaluation provides a scientific theoretical support evaluation and optimization, effective development and theory the user related branch of digital manufacturing equipment and industrial equipment interface experience evaluation.

【學位授予單位】：華中科技大學
【學位級別】：博士
【學位授予年份】：2016
【分類號】：TH16

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