本文關(guān)鍵詞：GPT.cn公司員工流失案例研究　出處：《大連理工大學(xué)》2015年碩士論文　論文類型：學(xué)位論文

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【摘要】：近年來中國在國際政治經(jīng)濟舞臺上迅速成長壯大,世界經(jīng)濟的重心也隨之不斷向亞太地區(qū)轉(zhuǎn)移,這為中國經(jīng)濟發(fā)展提供了廣袤的發(fā)展空間,中國“制造”也開始向中國“智造”不斷轉(zhuǎn)型。伴隨著這些變化越來越多的知名跨國公司也被吸引來華投資,在這樣的時代背景下,BPO行業(yè)也開始在中國生根發(fā)芽,讓中國的經(jīng)濟形勢轉(zhuǎn)入了新的發(fā)展紀(jì)元。作為一個正在爬升過程中的發(fā)展中國家,中國必須準(zhǔn)確把握所有能夠促進綜合國力提升的機會,憑借中國人力資源成本相對低廉的優(yōu)勢,再加上國家出臺相關(guān)的扶持政策和法律、設(shè)立BPO發(fā)展基地和產(chǎn)業(yè)園區(qū),中國的BPO行業(yè)已然開始取代老牌歐美企業(yè),在世界范圍內(nèi)迅速崛起了。論文主要針對GPT.cn公司目前存在的員工流失問題進行深入的研究,希望能夠通過科學(xué)的分析和診斷為該企業(yè)制定出一套合理有效的員工流失改進方案,從而徹底解決企業(yè)的困惑。論文主題按照標(biāo)準(zhǔn)案例論文體例完成撰寫,主要分為五個部分,包括：緒論、案例正文、案例分析、對策與建議和結(jié)論。文章首先從整體進行定位,闡述了論文的寫作目的和意義、寫作思路和方法,確定了論文的主要研究方向和參數(shù)；其次論文對GPT.cn公司及所在行業(yè)進行了介紹,同時使用了四個實際存在于GPT.cn公司的員工流失案例,進一步將GPT.cn公司員工流失問題進行呈現(xiàn)；第三部分是對以上案例進行分析,通過科學(xué)的運用MBA課程中學(xué)習(xí)到的知識和模型分別對GPT.cn公司的績效管理方面、薪酬激勵方面、職業(yè)生涯發(fā)展方面和企業(yè)文化方面進行分析,從而準(zhǔn)確定位造成GPT.cn公司的員工流失的根本癥結(jié)所在,也正是這些問題共同作用才導(dǎo)致了當(dāng)前GPT.cn公司員工流失問題如此嚴(yán)重；論文第四部分是相應(yīng)的建議與對策,作者針對第三章中發(fā)現(xiàn)的問題對癥下藥,從績效、薪酬、職業(yè)發(fā)展、企業(yè)文化四個方面入手,建立和完善出一套切實可行的方案幫助GPT.cn公司徹底解決員工流失問題。論文在撰寫過程中查閱了大量的人力資源管理書籍、文獻資料和電子期刊,同時作者針對GPT.cn公司人力資源管理工作進行了實地調(diào)研,獲得了最新的管理數(shù)據(jù)和信息,保證了論文撰寫的準(zhǔn)確性和真實性。同時論文中提出的建議與對策不僅適用于GPT.cn公司進行員工流失問題的解決,同時也可以為其他同行企業(yè)進行人事問題解決提供相應(yīng)的幫助和參考。
[Abstract]:In recent years Chinese in the stage of international politics and economy grow rapidly, the focus of the world economy has been transferred to the Asia Pacific region, which provides a vast development space for China economic development, China manufacturing also began to China made continuous transformation. With the well-known multinational companies have also been more and more of these changes to attract foreign investment, in this background, BPO industry also began to take root in the Chinese, let Chinese economy into a new era of development. As a developing country in the process of climbing, China must accurately grasp all can promote the comprehensive national strength promotion opportunities, with relatively low cost of human resources China the advantages, coupled with the introduction of relevant national policies and laws, the establishment of BPO development base and Industrial Park, China BPO industry has begun to replace the old brand in Europe and America Companies in the world. The rapid rise of the study of this paper mainly aimed at the problems existing in GPT.cn company employee turnover, hope that through scientific analysis and diagnosis for the enterprises to develop a reasonable and effective employee turnover improvement scheme, so as to solve the puzzle. The theme of enterprises in accordance with the standard case paper style complete writing, including mainly divided into five parts: introduction analysis, case, case, countermeasures and suggestions and conclusions. The article first carry on the localization from the whole expounds the purpose and significance of writing paper, writing ideas and methods, the main research direction and parameters were determined; secondly the paper introduces GPT.cn company and the industry, while the use of the case of loss of four actually exist in GPT.cn company, will further loss of GPT.cn staff to carry out the present article; The three part is the case analysis, through the use of scientific MBA courses to learn the knowledge and models of performance management of GPT.cn company, salary incentive, occupation career development and enterprise culture is analyzed, thus resulting in accurate positioning of GPT.cn's fundamental crux of employee turnover, it is also common the problems that led to the current GPT.cn company employee turnover is such a serious problem; the fourth part is the corresponding suggestions and countermeasures, the author found that the third chapter of the problems from the performance, an antidote against the disease, compensation, occupation development, four aspects of the enterprise culture, establish and perfect a set of feasible solutions to help GPT.cn company completely solve the problem of the employee turnover. The access to a large number of human resources management in the process of writing books, documents and electronic journals, the author According to the human resource management of GPT.cn company conducted field research, obtained the latest data and information management, to ensure the accuracy and authenticity of the writing paper. Suggestions and Countermeasures at the same time not only can solve the problem of employee turnover in GPT.cn company, but also can provide reference and help to solve the problem of personnel for other peer companies.

【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：F272.92

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