【摘要】：源于美國波多里奇獎評價標準的卓越績效模式被廣泛運用于企業(yè)績效評價及政府質(zhì)量獎評審中,其不但是一種管理模式,而且提供一種評價方法。近年來,關(guān)于卓越績效模式的研究聚焦于卓越績效評價指標間的關(guān)系以及評價指標體系的構(gòu)建和應(yīng)用推廣方面,很少有關(guān)卓越績效評價方法的研究,目前存在的一些卓越績效評價方法以及關(guān)于卓越績效評價方法的研究均存在一定的不足。'科學(xué)合理的卓越績效評價方法對于政府質(zhì)量獎的科學(xué)評審,企業(yè)正確自我診斷評價具有重要的意義。因此,本文旨在對卓越績效評價方法進行研究。本文在對卓越績效模式及卓越績效評價方法的理論方面進行研究以及對猶豫模糊語言集和妥協(xié)解法進行了研究的基礎(chǔ)上,將猶豫模糊語言妥協(xié)解法這一多屬性群決策方法運用于卓越績效評價中,提出一種基于猶豫模糊語言妥協(xié)解法的卓越績效評價模型。首先,分別提出決策者主觀權(quán)重與客觀權(quán)重的確定方法以及主客觀權(quán)重集結(jié)方法,運用主客觀綜合賦權(quán)法確定專家權(quán)重;然后,基于模糊蘊含算子構(gòu)造猶豫模糊語言包含度,進而提出新的猶豫模糊語言相似性測度;接著,針對評價結(jié)果為猶豫模糊語言環(huán)境下的企業(yè)排序問題提出一種改進的妥協(xié)解法對目標企業(yè)進行排序,最終通過案例分析及對比分析驗證所提出方法的合理有效性。
[Abstract]:The excellent performance model derived from the evaluation criteria of the U. S. Baldric award is widely used in enterprise performance evaluation and government quality award evaluation. It is not only a management model, but also provides an evaluation method. In recent years, the research on performance excellence model focuses on the relationship between the performance evaluation indicators and the evaluation index system. There are few studies on the methods of performance excellence evaluation, and there are some shortcomings in the existing methods of performance evaluation and performance evaluation. 'scientific and reasonable performance evaluation method for the scientific evaluation of the government quality award, the correct self diagnosis and evaluation of the enterprise. It is of great significance. Therefore, this paper aims to study the method of performance excellence evaluation. In this paper, on the basis of the study of the theory of excellent performance model and the method of Performance Excellence Evaluation and the study of hesitant fuzzy language set and compromise solution, a multi attribute group decision maker is made by hesitating and compromising language. In the evaluation of performance excellence, an excellent performance evaluation model based on hesitation fuzzy language compromise is proposed. Firstly, the method of determining subjective weight and objective weight of the decision-maker and the method of aggregation of subjective and objective weights are put forward respectively, and expert weights are determined by the subjective and objective comprehensive empowerment method; then, based on the fuzzy implication operator structure, the fuzzy implication operator is used. The degree of hesitation fuzzy language inclusion is made, and then the new hesitation fuzzy language similarity measure is proposed. Then, an improved compromise solution is proposed to sort the target enterprise for the enterprise ranking problem in the uncertain fuzzy language environment. Finally, the rationality and validity of the proposed method is verified by case analysis and comparative analysis.
【學(xué)位授予單位】：昆明理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：F272

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