【摘要】：隨著連鎖超市競爭日趨激烈，配送中心已成為連鎖經(jīng)營可持續(xù)發(fā)展的重要基礎(chǔ)和保障。但限于目前我國多數(shù)配送中心作業(yè)不合理、信息化水平滯后，配送中心優(yōu)勢未得以充分發(fā)揮。物聯(lián)網(wǎng)作為新一代的信息技術(shù)，其在配送中心的應(yīng)用將極大地提升物流運(yùn)作效率，降低物流總成本，并提供以往不可能做到的優(yōu)質(zhì)服務(wù)�；诖�，本文提出基于物聯(lián)網(wǎng)技術(shù)的連鎖超市配送中心作業(yè)流程優(yōu)化研究，以期用新的途徑解決傳統(tǒng)的配送中心作業(yè)問題，為連鎖超市物流配送開拓新的研究視角。 全文思路始終圍繞PDCA循環(huán)開展，首先用跨職能流程圖的方法對配送中心作業(yè)流程現(xiàn)狀進(jìn)行分析，指出在作業(yè)效率、服務(wù)質(zhì)量、物流成本和顧客滿意度四個方面存在的問題；其次，借鑒美、日、德等發(fā)達(dá)國家在連鎖企業(yè)配送中心應(yīng)用物聯(lián)網(wǎng)的成功經(jīng)驗(yàn)，從我國實(shí)際情況出發(fā)，提出應(yīng)用物聯(lián)網(wǎng)技術(shù)優(yōu)化我國連鎖超市配送中心作業(yè)流程的目標(biāo)、原則；再次，以連鎖經(jīng)營、現(xiàn)代物流管理、流程優(yōu)化理論為基礎(chǔ)，借助ESIA分析法，應(yīng)用RFID、GPS/GIS、WSN、Agent等物聯(lián)網(wǎng)技術(shù)優(yōu)化配送中心作業(yè)流程，使之更加精準(zhǔn)化、高效化、自動化；最后，結(jié)合華潤萬家西北配送中心的客觀情況，提出了優(yōu)化建議，為同類企業(yè)應(yīng)用物聯(lián)網(wǎng)技術(shù)優(yōu)化配送中心作業(yè)流程提供借鑒意義。
[Abstract]:With the fierce competition of supermarket chain, distribution center has become an important foundation and guarantee for the sustainable development of chain operation. However, at present, most of the distribution centers in our country are not reasonable, the level of information is lagging behind, and the advantages of distribution centers have not been brought into full play. As a new generation of information technology, the application of Internet of things in the distribution center will greatly improve the efficiency of logistics operation, reduce the total cost of logistics, and provide quality services that could not be achieved in the past. Based on this, this paper puts forward the optimization research of chain supermarket distribution center operation flow based on Internet of things technology, in order to solve the traditional distribution center operation problem with a new way, and open up a new research angle for chain supermarket logistics distribution. Firstly, the paper analyzes the present situation of distribution center's operation flow by using cross-functional flow chart method, and points out the existing problems in four aspects: job efficiency, service quality, logistics cost and customer satisfaction. Secondly, draw lessons from the successful experience of the United States, Japan, Germany and other developed countries in the application of the Internet of things in the distribution center of chain enterprises, starting from the actual situation of our country, put forward the goal and principle of optimizing the operation flow of the distribution center of chain supermarket in our country by using the technology of Internet of things; Thirdly, on the basis of chain management, modern logistics management, process optimization theory, with the help of ESIA analysis, using RFID,GPS/GIS,WSN,Agent and other Internet of things technology to optimize distribution center operation process, make it more accurate, high efficiency, automation; Finally, combined with the objective situation of Huarun Wanjia distribution center, the optimization suggestions are put forward, which can be used as reference for similar enterprises to optimize the operation flow of distribution center by using the technology of Internet of things.
【學(xué)位授予單位】：長安大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：TP391.44;TN929.5;F252;F717.6

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