【摘要】：第三方檢測(cè)行業(yè)在我國(guó)方興未艾,不僅促進(jìn)了我國(guó)經(jīng)濟(jì)的發(fā)展,也為國(guó)民生活水平的提高做出了重要貢獻(xiàn)。然而,我國(guó)的第三方檢測(cè)行業(yè)雖然規(guī)模世界第一,但整體的運(yùn)營(yíng)質(zhì)量水平與國(guó)際同行業(yè)還有非常大的差距,其關(guān)鍵原因在于我國(guó)第三方檢測(cè)實(shí)驗(yàn)室的流程管理體系觀念落后,管理手段陳舊。為了能改變這個(gè)局面,本人以就職過(guò)的一家國(guó)際知名第三方檢測(cè)集團(tuán)在天津的金屬材料實(shí)驗(yàn)室為研究對(duì)象,在詳細(xì)介紹和分析了金屬材料實(shí)驗(yàn)室流程的基本現(xiàn)狀與存在問(wèn)題的基礎(chǔ)上,將成熟應(yīng)用于工業(yè)領(lǐng)域的精益理論應(yīng)用到實(shí)驗(yàn)室的流程改進(jìn)工作中。本研究著重結(jié)合價(jià)值流圖法、數(shù)據(jù)統(tǒng)計(jì)法和PDCA循環(huán)法,探討精益制造在檢測(cè)實(shí)驗(yàn)室流程管理的實(shí)施方案,尋找提升實(shí)驗(yàn)室內(nèi)部管理流程水平和服務(wù)質(zhì)量,使其更好發(fā)展的相關(guān)路徑:本文首先利用價(jià)值流圖對(duì)實(shí)驗(yàn)室內(nèi)部各流程環(huán)節(jié)進(jìn)行了梳理和分析,重新認(rèn)識(shí)并識(shí)別浪費(fèi),從中找到了實(shí)驗(yàn)室流程中真正的薄弱環(huán)節(jié)。然后,在利用精益制造理論關(guān)于流程優(yōu)化的觀點(diǎn)和方法,對(duì)實(shí)驗(yàn)室流程進(jìn)行重新改進(jìn),制定實(shí)施減少浪費(fèi)的方案。最后,利用實(shí)驗(yàn)室信息管理系統(tǒng)的數(shù)據(jù)采集功能建立起了持續(xù)的質(zhì)量評(píng)價(jià)反饋管理體系,使實(shí)驗(yàn)室管理者能及時(shí)發(fā)現(xiàn)影響整體流程的問(wèn)題環(huán)節(jié)并加以干預(yù),最終實(shí)現(xiàn)持續(xù)改進(jìn)。在初期的改進(jìn)流程工作實(shí)行后,已證明實(shí)驗(yàn)室的各項(xiàng)質(zhì)量指標(biāo)均大幅提高并全部達(dá)到了預(yù)期目標(biāo)。相信本文對(duì)國(guó)內(nèi)其他檢測(cè)實(shí)驗(yàn)室的流程改進(jìn)工作可以起到一定的借鑒作用。
[Abstract]:The third-party inspection industry is in the ascendant in our country, which not only promotes the economic development of our country, but also makes an important contribution to the improvement of the national living standard. However, although the third-party inspection industry in our country has the largest scale in the world, there is still a great gap between the overall operational quality level and the international trade. The key reason is that the concept of process management system of the third-party testing laboratory is backward in our country. The means of management are out of date. In order to change this situation, I took the metal material laboratory in Tianjin, a well-known international third-party testing group, as the object of study. Based on the detailed introduction and analysis of the basic status and existing problems of the process of metal materials laboratory, the lean theory applied to the industrial field is applied to the process improvement of the laboratory. This research focuses on the value flow chart, data statistics and PDCA circulation method, discusses the implementation scheme of lean manufacturing in testing laboratory process management, and seeks to improve the level of laboratory internal management process and the quality of service. First of all, this paper uses the value flow chart to sort out and analyze the internal process links in the laboratory, re-recognize and identify the waste, and find out the real weak links in the laboratory process. Then, using the view and method of lean manufacturing theory on process optimization, the laboratory process is re-improved and a plan to reduce waste is worked out. Finally, a continuous quality evaluation feedback management system is established by using the data collection function of the laboratory information management system, so that the laboratory managers can find out the problems that affect the whole process in time and intervene in order to achieve continuous improvement at last. After the implementation of the initial improvement process, it has been proved that all the quality indicators of the laboratory have been greatly improved and all of them have achieved the expected objectives. It is believed that this paper can play a certain role in the process improvement of other testing laboratories in China.
【學(xué)位授予單位】：天津大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2016
【分類號(hào)】：TG14-2
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本文編號(hào)：2464988