【摘要】：基層員工是A銀行昆明分行(以下簡稱“A銀行”)面向顧客的窗口,其工作狀態(tài)與水平,往往決定了銀行的形象和活力。另一方面,基層員工是A銀行發(fā)展的重要后備力量。通過良好的效績管理,有利于基層員工作為后備力量能夠順利成長,’并逐步承擔(dān)更重要的責(zé)任。同時,加強基層員工的績效管理,還對A銀行業(yè)務(wù)流程的持續(xù)改進(jìn)與優(yōu)化、競爭力的提升等都具有十分重要的意義。 為此,筆者通過在系統(tǒng)分析A銀行現(xiàn)有員工績效管理體系的基礎(chǔ)上,對其所在的問題與挑戰(zhàn)進(jìn)行了研究和探討。發(fā)現(xiàn)其在績效計劃、績效輔導(dǎo)、績效實施和績效應(yīng)用等階段都需要進(jìn)行優(yōu)化與完善,才能更好地促進(jìn)A銀行基層員工績效管理水平的進(jìn)一步提升。在提出建議的過程中,筆者結(jié)合自身工作實際與經(jīng)驗重點關(guān)注如何設(shè)計合理的績效計劃、考核指標(biāo)等；如何開展持續(xù)的、動態(tài)的績效輔導(dǎo),促進(jìn)績效管理的落實和不斷優(yōu)化；如何有效實施績效評估,客觀準(zhǔn)確地獲得績效目標(biāo)的達(dá)成情況；如何將績效結(jié)果應(yīng)用于員工的激勵與約束,促進(jìn)員工績效水平的提高等,同時還對基層員工績效管理保障措施進(jìn)行了探討。希望借此為A銀行基層員工績效管理工作提供可供借鑒的建議與意見。
[Abstract]:Grass-roots employees are A Bank Kunming Branch (hereinafter referred to as "A Bank") customer-oriented window, its working status and level, often determine the image and vitality of the bank. On the other hand, grass-roots employees are an important reserve force for the development of Bank A. Through good performance management, it is conducive to the smooth growth of grass-roots employees as a reserve force, 'and gradually assume more important responsibilities. At the same time, strengthening the performance management of grass-roots employees is also of great significance to the continuous improvement and optimization of Bank A business process and the promotion of competitiveness. Therefore, based on the systematic analysis of the existing employee performance management system of Bank A, the author studies and discusses its problems and challenges. It is found that it needs to be optimized and improved in the stages of performance planning, performance guidance, performance implementation and performance application in order to better promote the performance management level of the grass-roots staff of Bank A. In the process of putting forward suggestions, the author focuses on how to design reasonable performance plan, evaluation index and so on, how to carry out continuous and dynamic performance guidance, and how to promote the implementation and optimization of performance management. How to effectively implement performance evaluation and objectively and accurately obtain the achievement of performance objectives; How to apply the performance results to the incentive and restraint of employees and to promote the improvement of employees' performance level are also discussed, and the measures to guarantee the performance management of grass-roots employees are also discussed. I hope to provide suggestions and suggestions for the performance management of grass-roots staff in Bank A.
【學(xué)位授予單位】：云南大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F272.92;F832.3

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