【摘要】：在現(xiàn)代激烈的市場(chǎng)競(jìng)爭(zhēng)中，質(zhì)量就是企業(yè)的生命線，企業(yè)產(chǎn)品的質(zhì)量水平在很大程度上決定了企業(yè)的成敗。質(zhì)量管理的發(fā)展由來(lái)已久，目前關(guān)于質(zhì)量管理、質(zhì)量控制的理論和方法有很多，比如精益生產(chǎn)、六西格瑪管理、全面質(zhì)量管理等等。很多企業(yè)，尤其是生產(chǎn)制造企業(yè)都在一定程度上構(gòu)建了自己的質(zhì)量管理系統(tǒng)。但是，，作為質(zhì)量管理系統(tǒng)的一個(gè)重要的子系統(tǒng)——質(zhì)量問(wèn)題解決系統(tǒng)往往被企業(yè)所忽視。實(shí)際上，質(zhì)量問(wèn)題解決系統(tǒng)在很多制造企業(yè)里面實(shí)際存在著，很多企業(yè)也在自覺(jué)不自覺(jué)的應(yīng)用著這一系統(tǒng)，因?yàn)樗琴|(zhì)量管理系統(tǒng)的一個(gè)子系統(tǒng)，是包含在質(zhì)量管理大系統(tǒng)之內(nèi)的。也正是因?yàn)槿绱耍|(zhì)量問(wèn)題解決系統(tǒng)往往容易被忽略，尤其是在理論研究上，對(duì)于質(zhì)量問(wèn)題解決系統(tǒng)的研究少之又少。目前理論界關(guān)于質(zhì)量問(wèn)題解決的理論和方法有質(zhì)量功能展開（QFD）、創(chuàng)新問(wèn)題解決理論（TRIZ）、田口方法等，但是這些理論和方法終究都不夠系統(tǒng)和全面，針對(duì)性夠強(qiáng)，但是范圍較狹窄，應(yīng)用領(lǐng)域有限。 基于此，本文以制造企業(yè)質(zhì)量問(wèn)題解決系統(tǒng)為切入點(diǎn)，從理論上深入研究這一實(shí)際存在但又不完善的系統(tǒng)。論文在梳理國(guó)內(nèi)外質(zhì)量管理和質(zhì)量問(wèn)題解決相關(guān)理論的基礎(chǔ)上，結(jié)合制造企業(yè)多年的質(zhì)量問(wèn)題解決的實(shí)踐，提出制造企業(yè)質(zhì)量問(wèn)題解決系統(tǒng)的理論框架；然后據(jù)此確定質(zhì)量問(wèn)題解決系統(tǒng)的運(yùn)作模式和一般結(jié)構(gòu)，包括系統(tǒng)基礎(chǔ)平臺(tái)、協(xié)同平臺(tái)和組織管理平臺(tái)；接著對(duì)質(zhì)量問(wèn)題解決系統(tǒng)的流程和模塊進(jìn)行設(shè)計(jì)和驗(yàn)證，同時(shí)探索質(zhì)量問(wèn)題解決系統(tǒng)與企業(yè)內(nèi)部其他系統(tǒng)的協(xié)同；文章最后以SGMW為實(shí)證研究對(duì)象，分析其質(zhì)量問(wèn)題解決系統(tǒng)的現(xiàn)狀和問(wèn)題，并提出優(yōu)化對(duì)策。 本文作為一篇理論性質(zhì)的研究論文，其研究的內(nèi)容和結(jié)論都具有理論上的一般性。概括來(lái)講，本論文的研究?jī)?nèi)容可以歸納為：提出制造企業(yè)質(zhì)量問(wèn)題解決系統(tǒng)的理論框架。具體來(lái)說(shuō)，論文的創(chuàng)新點(diǎn)主要有：一、提出了制造企業(yè)質(zhì)量問(wèn)題解決系統(tǒng)的定義、原理、功能等；二、提出了制造企業(yè)質(zhì)量問(wèn)題解決系統(tǒng)的一般結(jié)構(gòu)和運(yùn)作模式；三、提出了制造企業(yè)質(zhì)量問(wèn)題解決系統(tǒng)的實(shí)現(xiàn)路徑。這三個(gè)方面的內(nèi)容是本論文的研究主體，也是本論文研究的難點(diǎn)所在。
[Abstract]:In the fierce market competition, the quality is the lifeline of the enterprise, and the quality level of the enterprise product determines the success or failure of the enterprise to a great extent. There are many theories and methods about quality management, quality control, such as lean production, six Sigma management, total quality management and so on. Many enterprises, especially manufacturing enterprises, have built their own quality management system to a certain extent. However, as an important subsystem of quality management system, quality problem solving system is often ignored by enterprises. In fact, the quality problem solving system actually exists in many manufacturing enterprises, and many enterprises are also consciously applying the system, because it is a subsystem of the quality management system. Is included in the quality management system. Because of this, the quality problem solving system is often ignored, especially in the theoretical research, the quality problem solving system research is very little. At present, the theories and methods of quality problem solving in the theoretical circle have the quality function to develop (QFD), innovation problem solving theory, (TRIZ), Taguchi method and so on. However, these theories and methods are not systematic and comprehensive, and have strong pertinence. But the scope is narrower and the application field is limited. Based on this, this paper takes the quality problem solving system of manufacturing enterprise as the breakthrough point, and deeply studies this practical but imperfect system in theory. On the basis of combing the relevant theories of quality management and quality problem solving at home and abroad, combined with the practice of quality problem solving in manufacturing enterprises for many years, the paper puts forward the theoretical framework of quality problem solving system for manufacturing enterprises. Then, the operation mode and general structure of the quality problem solving system are determined, including the system basic platform, the collaborative platform and the organization management platform. Secondly, the process and module of the quality problem solving system are designed and verified, and the cooperation between the quality problem solving system and other systems in the enterprise is explored at the same time. Finally, taking SGMW as the empirical research object, the paper analyzes the present situation and problems of its quality problem solving system, and puts forward the optimization countermeasures. As a theoretical research paper, the contents and conclusions of this paper are theoretically general. Generally speaking, the research content of this paper can be summarized as follows: put forward the theoretical framework of quality problem solving system of manufacturing enterprises. Specifically, the innovations of the thesis are as follows: first, the definition, principle and function of the quality problem solving system of manufacturing enterprises are put forward; second, the general structure and operation mode of the quality problem solving system of manufacturing enterprises are put forward. Thirdly, the realization path of quality problem solving system of manufacturing enterprise is put forward. The content of these three aspects is the main body of this paper, and also the difficulty of this paper.
【學(xué)位授予單位】：武漢理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：F425;F203

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