本文選題：員工滿意度 + 調(diào)查分析�。� 參考：《大連理工大學(xué)》2014年碩士論文

【摘要】：伴隨著經(jīng)濟(jì)的快速發(fā)展,企業(yè)逐漸意識到員工滿意度對企業(yè)的意義,加之80和90年代出生的員工成為人才市場的主力軍,因?yàn)樾愿窈图彝サ脑?他們工作隨意性較強(qiáng),離職率較高,對工作環(huán)境的要求也日益提高。因此,企業(yè)更加重視員工的滿意度,大部分企業(yè)選擇員工滿意度調(diào)查的方式對員工滿意度的現(xiàn)狀進(jìn)行研究和分析,以提高員工的滿意度,增強(qiáng)公司的凝聚力。本文結(jié)合XM公司實(shí)際,展開其員工滿意度調(diào)查研究。 首先,本文提出了選題的背景和研究意義,并對員工滿意度研究相關(guān)理論及方法進(jìn)行了綜述；其次,研究設(shè)計(jì)了XM公司員工滿意度調(diào)查對象、方式及調(diào)查步驟,詳盡設(shè)計(jì)了包含12個(gè)分類,41個(gè)問題的員工滿意度調(diào)查問卷；然后,闡述了XM公司員工滿意度調(diào)查問卷的回收情況,并對回收的問卷進(jìn)行了統(tǒng)計(jì)和分析,基于員工敬業(yè)度模型理論,使用機(jī)會(huì)優(yōu)先權(quán)重矩陣,得出了提高XM公司員工滿意度的4個(gè)最佳機(jī)會(huì)；再之,根據(jù)分析得出的提高員工滿意度的最佳機(jī)會(huì),制定了具有針對性的提高員工滿意度的行動(dòng)計(jì)劃,如制定《開門政策》,建立總裁熱線和總裁信箱等15項(xiàng)行動(dòng)計(jì)劃,并嚴(yán)格地加以實(shí)施；最后對執(zhí)行一年后的滿意度提升效果做了簡單分析。 通過對XM公司員工滿意度調(diào)查的研究可以發(fā)現(xiàn),員工滿意度調(diào)查不僅可以幫助企業(yè)提高員工的滿意度和士氣,還能夠幫助企業(yè)改善經(jīng)營管理中存在的問題,為企業(yè)的發(fā)展指明方向。
[Abstract]:With the rapid development of the economy, enterprises gradually realize the significance of employee satisfaction to the enterprise. In addition, employees born in the 1980s and 1990s have become the main force in the talent market. Because of their personality and family reasons, they work at random. High turnover rate, the work environment is also increasingly demanding. Therefore, enterprises pay more attention to employee satisfaction, most enterprises choose the way of employee satisfaction survey to study and analyze the status quo of employee satisfaction, in order to improve employee satisfaction and enhance the cohesion of the company. Combined with the actual situation of XM Company, this paper carries out the investigation and research on its employee satisfaction. Firstly, this paper puts forward the background and significance of choosing the topic, and summarizes the related theories and methods of employee satisfaction research. Secondly, the research designs the object, method and steps of employee satisfaction investigation in XM Company. The employee satisfaction questionnaire, which includes 12 categories and 41 questions, is designed in detail. Then, the recovery of XM employee satisfaction questionnaire is expounded, and the collected questionnaire is analyzed. Based on the theory of employee engagement model and using the opportunity priority matrix, four best opportunities to improve the employee satisfaction of XM Company are obtained. Then, according to the analysis, the best opportunity to improve the employee satisfaction is obtained. Formulated a targeted action plan to improve employee satisfaction, such as the formulation of "open door policy", the establishment of the president's hotline and president's mailbox and other 15 action plans, and strictly implemented; Finally, a simple analysis is made on the effect of improvement of satisfaction after one year of implementation. Through the investigation of employee satisfaction in XM Company, it can be found that employee satisfaction survey can not only help enterprises improve their employees' satisfaction and morale, but also help enterprises to improve the problems existing in operation and management. To point out the direction for the development of enterprises.
【學(xué)位授予單位】：大連理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F272.92;F426.4

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本文編號：1859812