本文關(guān)鍵詞：凱利核電技術(shù)服務(wù)人員勝任素質(zhì)模型研究　出處：《南華大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

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【摘要】：在競爭日趨激烈的經(jīng)濟(jì)時代,企業(yè)實現(xiàn)持續(xù)競爭領(lǐng)先地位的根本方法在于完善和延伸企業(yè)的系統(tǒng)能力,培育自身的核心競爭力。而核心競爭力來自持續(xù)獲得與培育人力資源中的核心專長與技能,通過這種稀缺的、難以復(fù)制的競爭優(yōu)勢為客戶創(chuàng)造價值的同時實現(xiàn)自身發(fā)展。對于核電企業(yè),擁有專業(yè)技術(shù)和核心專長的技術(shù)服務(wù)人員,尤其是組織管理和維持的對象。然而,脫離崗位勝任力素質(zhì)標(biāo)準(zhǔn)的招聘、選拔、培訓(xùn)與開發(fā)、績效管理、薪酬管理等人力資源管理活動,通常無法順利實現(xiàn)預(yù)先的管理目標(biāo)。在此背景下,本文應(yīng)用勝任力模型的理論知識,以凱利公司為研究主體,探討技術(shù)服務(wù)人員的勝任力素質(zhì)模型。凱利公司是一家以核電技術(shù)服務(wù)業(yè)、工業(yè)配套地產(chǎn)開發(fā)經(jīng)營和企業(yè)管理服務(wù)、貿(mào)易為主營業(yè)務(wù)的知識密集型企業(yè)。公司在技術(shù)服務(wù)人員管理方面存在諸多問題,由此,本文在文獻(xiàn)回顧的基礎(chǔ)上,分析了公司在技術(shù)服務(wù)人員管理方面的問題,綜合運用行為事件訪談法和問卷調(diào)查法,構(gòu)建了切合公司實際的技術(shù)服務(wù)人員勝任力素質(zhì)模型。本研究旨在促進(jìn)凱利公司人力資源管理的科學(xué)化,也為相關(guān)企業(yè)提供借鑒和參考。本文共分為六個部分。第一部分介紹了研究背景和相關(guān)信息。第二部分回顧了勝任力、勝任力模型及其構(gòu)建方法的研究文獻(xiàn)。第三部分分析了凱利公司技術(shù)服務(wù)人員管理現(xiàn)狀。第四部分構(gòu)建了技術(shù)服務(wù)人員勝任力素質(zhì)模型。第五部分介紹了該模型在公司內(nèi)部的人力資源管理實踐中的應(yīng)用。第六部分總結(jié)全文,并指出了研究的局限性。
[Abstract]:In the era of increasingly competitive economy, the fundamental method for enterprises to achieve the leading position of sustainable competition lies in perfecting and extending the system capability of enterprises. Cultivate their own core competitiveness. And core competence comes from the continuous acquisition and cultivation of human resources in the core expertise and skills, through this scarce. Difficult to replicate the competitive advantage for customers to create value and achieve their own development. For nuclear power enterprises, with professional technology and core expertise of technical services, especially organizational management and maintenance of the object. Human resource management activities, such as recruitment, selection, training and development, performance management, compensation management and so on, which deviate from the post competency standards, are usually unable to achieve the prior management objectives successfully. Based on the theoretical knowledge of competency model and taking Kelly Company as the research subject, this paper discusses the competency quality model of technical service personnel. Kelly Company is a nuclear power technical service industry. Industrial matching real estate development and management services, trade as the main business of knowledge-intensive enterprises. The company in the management of technical services staff there are many problems, therefore, this paper on the basis of literature review. This paper analyzes the problems in the management of technical service personnel in the company, and synthetically applies the behavioral event interview method and the questionnaire method. This research aims to promote the scientific management of Kelly's human resources. This paper is divided into six parts. The first part introduces the research background and related information. The second part reviews competency. The third part analyzes the current situation of Kelly's technical service personnel management. Part 4th constructs the competency model of technical service personnel. Part 5th introduces the model. Application in the practice of human resource management in the company. 6th part summarizes the full text. The limitations of the research are pointed out.
【學(xué)位授予單位】：南華大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F272.92;F426.23;F426.61

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