本文選題：跨境網(wǎng)購(gòu)糾紛　切入點(diǎn)：跨境電子商務(wù)　出處：《安徽財(cái)經(jīng)大學(xué)》2016年碩士論文

【摘要】：互聯(lián)網(wǎng)技術(shù)的革新使得跨境電子商務(wù)得到了大幅度的發(fā)展。其中,作為跨境電子商務(wù)的重要組成部分——跨境網(wǎng)購(gòu),憑借其自身的優(yōu)勢(shì)愈發(fā)成為網(wǎng)上購(gòu)物一族的寵兒。根據(jù)中國(guó)電子商務(wù)研究中心發(fā)布的《2015年中國(guó)跨境網(wǎng)購(gòu)報(bào)告》顯示,2013年我國(guó)跨境網(wǎng)購(gòu)總額達(dá)到2160億,預(yù)計(jì)2018年將會(huì)突破一萬億;而2013年我國(guó)跨境網(wǎng)購(gòu)總?cè)藬?shù)為1800萬人次,預(yù)計(jì)2018年將會(huì)達(dá)到3600萬人次。可見,我國(guó)作為世界跨境電子商務(wù)大國(guó),國(guó)內(nèi)海淘大軍的實(shí)力不容小覷。然而,交易的興起勢(shì)必會(huì)附隨大量糾紛的產(chǎn)生,特別是針對(duì)于突破國(guó)界的跨境網(wǎng)購(gòu),其不同于現(xiàn)實(shí)社會(huì)中的交易糾紛,而是還包含有虛擬性、真空性、涉外性等特征。當(dāng)前,世界范圍內(nèi)針對(duì)此類糾紛主要是通過適用訴訟,調(diào)解、仲裁等解決手段加以處理。然而,在適用的過程中,這些傳統(tǒng)型的糾紛解決措施的局限性與不適性逐漸突顯出來,諸如維權(quán)成本高、耗費(fèi)時(shí)間久,執(zhí)行困難等問題�？梢哉f,對(duì)于跨境網(wǎng)購(gòu)糾紛的處理,傳統(tǒng)的糾紛解決制度以及替代性解決制度在適用上均面臨著“心有余而力不足”的困境。面臨著當(dāng)前網(wǎng)購(gòu)糾紛普遍化和多元化這一客觀現(xiàn)實(shí),迫切需要在傳統(tǒng)的法律救濟(jì)體系框架之外尋求一個(gè)能夠滿足跨境電子商務(wù)特性的糾紛解決途徑。而糾紛在線解決方式,其運(yùn)用網(wǎng)絡(luò)技術(shù)解決網(wǎng)絡(luò)糾紛的方法不禁讓人聯(lián)想到對(duì)于跨境網(wǎng)購(gòu)糾紛的處理亦可以通過將傳統(tǒng)的糾紛解決方式與糾紛在線解決二者結(jié)合成一體進(jìn)行探索�？疾斓轿覈�(guó)目前的跨境網(wǎng)購(gòu)糾紛的客觀現(xiàn)狀,加之出于對(duì)我國(guó)跨境電子商務(wù)發(fā)展前景的考慮,我國(guó)對(duì)于構(gòu)建自己的跨境網(wǎng)購(gòu)糾紛在線解決制度已經(jīng)迫在眉睫。而這一切并不是紙上空談,不切實(shí)際的想法。相反,不論是從我國(guó)已有的通信和互聯(lián)網(wǎng)技術(shù)方面,建立我國(guó)糾紛在線解決制度的法制環(huán)境方面,還是糾紛在線解決的社會(huì)認(rèn)可度方面,都已具備了良好的基礎(chǔ)條件,加之我國(guó)一直以來不斷探索的在線解決糾紛的實(shí)踐經(jīng)驗(yàn),可以說建構(gòu)我國(guó)的跨境網(wǎng)購(gòu)糾紛在線解決制度十分具有可行性。目前,電子商務(wù)發(fā)達(dá)區(qū)域?qū)τ诳缇尘W(wǎng)購(gòu)糾紛的解決已經(jīng)紛紛通過制定規(guī)則的形式予以確立,諸如美國(guó)《跨境電子商務(wù)消費(fèi)者糾紛的電子解決草案(示范法/合作框架)》、歐盟《消費(fèi)者ODR條列》、聯(lián)合國(guó)《跨境電子商務(wù)交易網(wǎng)上爭(zhēng)議解決:程序規(guī)則》。在對(duì)比分析借鑒這三個(gè)最新和最為完備的域外跨境網(wǎng)購(gòu)糾紛在線解決制度相關(guān)規(guī)則的基礎(chǔ)上,最終提出一套建構(gòu)我國(guó)的跨境網(wǎng)購(gòu)糾紛在線解決制度的具體措施,即構(gòu)建中國(guó)跨境網(wǎng)購(gòu)糾紛在線解決平臺(tái),并通過設(shè)置在線協(xié)商、在線調(diào)解和在線仲裁三大環(huán)節(jié),輔以執(zhí)行反饋制度、信用制度等對(duì)跨境網(wǎng)購(gòu)糾紛予以解決。
[Abstract]:With the innovation of Internet technology, cross-border e-commerce has been greatly developed. Among them, as an important part of cross-border e-commerce, cross-border online shopping, With its own advantages, China is increasingly becoming a favorite of online shopping. According to the 2015 China Cross-border online purchase report released by the China E-Commerce Research Center, the total amount of cross-border online shopping in China reached 216 billion in 2013 and is expected to exceed 1 trillion in 2018. The total number of cross-border online purchases in China was 18 million in 2013, and it is expected to reach 36 million in 2018. The rise of transactions is bound to be accompanied by a large number of disputes, especially for cross-border online shopping that breaks through national boundaries, which is different from the transaction disputes in real society, but also contains the characteristics of fictitious, vacuum, and foreign affairs. At present, In the world, this kind of dispute is mainly dealt with through the application of litigation, mediation, arbitration and other means of settlement. However, in the process of application, the limitation and discomfort of these traditional dispute resolution measures are gradually highlighted. Such issues as high cost of safeguarding rights, time-consuming, difficult to implement, etc. It can be said that the settlement of cross-border online shopping disputes, Both the traditional dispute resolution system and the alternative resolution system are faced with the dilemma of "having more than their heart but not enough effort", and facing the objective reality of the generalization and diversification of online purchase disputes. There is an urgent need to find a way to resolve disputes outside the framework of traditional legal remedies that can meet the characteristics of cross-border e-commerce. The method of using network technology to solve network disputes can not help but remind people that the settlement of cross-border online shopping disputes can also be explored by combining traditional dispute resolution and online dispute resolution. To the current situation of cross-border online shopping disputes in China, In addition, considering the prospect of cross-border e-commerce development in China, it is urgent for China to build its own online resolution system for cross-border online shopping disputes. And all this is not an empty, unrealistic idea on paper. On the contrary, Both in terms of communication and Internet technology, the legal environment for the establishment of online dispute resolution system in China, and the social recognition of online dispute resolution, all of them have had good basic conditions. In addition, the practical experience of online dispute resolution that our country has been continuously exploring for a long time, it can be said that it is very feasible to construct an online settlement system for cross-border online shopping disputes in our country. At present, The settlement of cross-border online shopping disputes in developed regions of electronic commerce has been established one after another through the formulation of rules. For example, the United States, draft Electronic settlement of Consumer disputes in Cross-border Electronic Commerce (Model Law / Cooperation Framework), EU, Consumer ODR, United Nations, online dispute Resolution in Cross-border Electronic Commerce transactions: rules of procedure. On the basis of analyzing and drawing lessons from the three latest and most complete online settlement rules of cross-border cross-border online shopping disputes, Finally, this paper puts forward a set of concrete measures to construct the online resolution system of cross-border online shopping disputes in China, that is, to build an online platform for online resolution of cross-border online shopping disputes in China, and to set up three major links: online negotiation, online mediation and online arbitration. Supplementary to the implementation of feedback system, credit system and so on to cross-border online purchase disputes to be resolved.
【學(xué)位授予單位】：安徽財(cái)經(jīng)大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2016
【分類號(hào)】：D922.294;D996.1

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