本文關(guān)鍵詞： 美容手術(shù) 電話回訪 改進(jìn)對策　出處：《中國衛(wèi)生質(zhì)量管理》2016年06期 　論文類型：期刊論文

【摘要】：目的通過對某院美容術(shù)后患者進(jìn)行回訪,了解其住院感受及滿意度,對調(diào)查結(jié)果進(jìn)行統(tǒng)計(jì)分析并制定針對性改進(jìn)對策。方法選擇2014年1月-2015年12月接受整形美容治療的1 092例患者作為研究對象,采用電話回訪的方法了解其住院感受及滿意度。調(diào)查問卷經(jīng)過前期的預(yù)調(diào)查及信度、效度測定,均符合規(guī)范,調(diào)查內(nèi)容包括服務(wù)態(tài)度、關(guān)愛患者、健康教育、業(yè)務(wù)水平、職業(yè)道德等護(hù)理滿意度。結(jié)果患者對護(hù)士的職業(yè)道德滿意度為93.50%,服務(wù)態(tài)度滿意度為88.00%,業(yè)務(wù)水平滿意度為73.90%,關(guān)愛患者滿意度為67.03%,健康教育滿意度為62.00%。結(jié)論電話回訪調(diào)查可以及時(shí)發(fā)現(xiàn)護(hù)理工作中存在的不足并采取相應(yīng)措施進(jìn)行及時(shí)改進(jìn),以便更好地為患者提供優(yōu)質(zhì)服務(wù)。
[Abstract]:Objective to investigate the experience of hospitalization and satisfaction of patients after cosmetic surgery in a hospital. Methods from January 2014 to December 2015, 1 092 patients who received plastic and cosmetic treatment were selected as the research objects. After the preliminary investigation, the reliability and validity of the questionnaire were all in accordance with the standard. The contents of the survey included service attitude, care for the patients, health education, business level, etc. Results the satisfaction of nurses was 93.50, 88.00, 73.90, 67.03, 62.00.Conclusion telephone call back visit is necessary. The result shows that the satisfaction of nurses is 93.50, the satisfaction of service attitude is 88.00, the satisfaction of service level is 73.90, the satisfaction of caring patients is 67.03, and the satisfaction of health education is 62.00.Conclusion telephone calls back. The investigation can find the deficiency in nursing work and take corresponding measures to improve it in time. In order to better provide quality services for patients.
【作者單位】： 陜西省人民醫(yī)院;
【分類號(hào)】：R473.6
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本文編號(hào)：1549918