【摘要】：學術界對公共服務的關注點,集中于效率、整合、效果、戰(zhàn)略、客戶中心等以公共產品為邏輯出發(fā)點的研究,當今社會"互聯(lián)網+"模式將沖破原本固化的利益體系,成為治理主體打破信息孤島和信息壟斷的重要手段,社會公眾也將通過參與供給的價值鏈過程來實現資源整合。主要關注公共服務領域的價值共創(chuàng)概念和關鍵要素等,在基于傳統(tǒng)資源供給"單鏈條"思維的基礎上,探討從產品主導邏輯到服務主導邏輯公共服務鏈條上主體價值共創(chuàng)角色的轉變。指出在"互聯(lián)網+"時代下以數據作為主導思維推動公共服務變革的可行性,探討數據主導邏輯下公共服務價值共創(chuàng)機理運行,提出了規(guī)劃者、生產者以及公眾為核心的新的互聯(lián)主體結構關系。
[Abstract]:Academic attention to public service, focusing on efficiency, integration, effectiveness, strategy, customer center and other public goods as the logical starting point of research, the current social "Internet" model will break through the originally solidified interest system. It has become an important means for the main body of governance to break the information island and the information monopoly, and the social public will also realize the integration of resources by participating in the process of supply value chain. Focusing on the concept of value creation and key elements in the field of public service, based on the "single chain" thinking of traditional resource supply, This paper probes into the transformation from product-led logic to service-oriented logic in public service chain. This paper points out the feasibility of taking data as the leading thinking to promote the reform of public service under the era of "Internet", probes into the operation of the mechanism of public service value creation under data-oriented logic, and puts forward the planners. Producers and the public as the core of the new interconnection of the main structure of the relationship.
【作者單位】： 清華大學公共管理學院;
【基金】：國家社科基金重大項目“意識形態(tài)視域下的網絡文化安全治理研究”(152DA039)階段性成果
【分類號】：D630
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本文編號：2387726