【摘要】：政府信任是公眾在感知政府運(yùn)作的過(guò)程中與預(yù)期相比較后形成的一種評(píng)價(jià)態(tài)度。隨著時(shí)代的發(fā)展,人們逐漸認(rèn)識(shí)到政府信息公開(kāi)是保證現(xiàn)代政府有效運(yùn)行的一項(xiàng)重要舉措。實(shí)施政府信息公開(kāi)是促進(jìn)社會(huì)民主政治建設(shè),推動(dòng)政府職能轉(zhuǎn)變使其從管理型政府向服務(wù)型政府過(guò)渡的重要保證。政府信任是評(píng)價(jià)政府信息公開(kāi)滿意度的關(guān)鍵指標(biāo),通過(guò)提高信息公開(kāi)滿意度提升政府信任是當(dāng)前理論界關(guān)注的熱點(diǎn)問(wèn)題。本文以社會(huì)契約理論、責(zé)任政府理論與顧客滿意度理論作為基礎(chǔ),首先對(duì)政府信任、政府信息公開(kāi)以及政府信息公開(kāi)滿意度進(jìn)行概念界定。然后,進(jìn)行政府信息公開(kāi)滿意度影響政府信任的原理分析,主要從公眾感知價(jià)值滿意度和公眾預(yù)期契合滿意度以及政府信息公開(kāi)形象滿意度這三個(gè)維度對(duì)政府信息公開(kāi)滿意度對(duì)政府信任的影響路徑進(jìn)行了探討,并在此理論基礎(chǔ)之上提出相關(guān)的研究假設(shè)。接著,本文將運(yùn)用SPSS軟件對(duì)研究的假設(shè)進(jìn)行相應(yīng)的分析,主要包括問(wèn)卷信度、效度、變量之間相關(guān)性及回歸分析,本文所得出的三個(gè)研究假設(shè)都得到了數(shù)據(jù)支持。最后,基于前文政府信息公開(kāi)滿意度影響政府信任的原理解析與信息公開(kāi)滿意度影響政府信任的實(shí)證檢驗(yàn),并參照其他相關(guān)研究成果,在政府信息公開(kāi)滿意度視角下提出提升政府信任的對(duì)策。
[Abstract]:Government trust is a kind of evaluation attitude formed by the public in the process of perceiving the government operation and comparing with the expectation. With the development of the times, people have come to realize that the disclosure of government information is an important measure to ensure the effective operation of modern government. The implementation of government information publicity is an important guarantee to promote the construction of social democracy and promote the transformation of government functions from management-oriented government to service-oriented government. Government trust is the key index to evaluate the satisfaction degree of government information disclosure. Based on the theory of social contract, the theory of responsible government and the theory of customer satisfaction, this paper first defines the concept of government trust, government information disclosure and government information disclosure satisfaction. Then, the paper analyzes the principle that the satisfaction degree of government information disclosure affects the government trust. Mainly from the public perceived value satisfaction and the public expectation fit satisfaction and the government information publicity image satisfaction degree three dimensions to the government information disclosure satisfaction influence path to the government trust has been discussed. On the basis of this theory, the relevant research hypotheses are put forward. Then, we use SPSS software to analyze the hypotheses, including questionnaire reliability, validity, correlation among variables and regression analysis. The three hypotheses obtained in this paper are supported by data. Finally, based on the previous analysis of the theory that the satisfaction degree of government information disclosure affects government trust, and the empirical test of the effect of information disclosure satisfaction on government trust, and referring to other relevant research results, From the perspective of government information disclosure satisfaction, the paper puts forward countermeasures to enhance government trust.
【學(xué)位授予單位】：蘇州大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類(lèi)號(hào)】：D035

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本文編號(hào)：2168703