【摘要】：黨的十八大報告明確提出,要建設(shè)職能科學(xué)、結(jié)構(gòu)優(yōu)化、廉潔高效、人民滿意的服務(wù)型政府。隨著電子政務(wù)的不斷發(fā)展,政務(wù)公開電子化基本覆蓋,公眾通過多走“網(wǎng)路”少走“馬路”獲取政務(wù)信息已成為常態(tài)。繼政務(wù)網(wǎng)站在各級各地區(qū)政府間普及后,開設(shè)政務(wù)信箱欄目已成為新的發(fā)展趨勢。政務(wù)信箱是互聯(lián)網(wǎng)發(fā)展后政府構(gòu)建起的政民溝通新渠道,是構(gòu)建服務(wù)型政府過程中的大膽探索和嘗試,有助于提升公民對政府決策的參與感和滿意度,體現(xiàn)出信息技術(shù)的發(fā)展對創(chuàng)新政府工作的支撐作用。然而,在政務(wù)信箱的建設(shè)實踐中,也面臨著各種問題,制約著政務(wù)信箱作用的充分發(fā)揮。本文首先對“服務(wù)型政府”和“政務(wù)信箱”的內(nèi)涵外延進行界定,隨后對服務(wù)型政府視角下的政務(wù)信箱建設(shè)這一課題進行梳理。進而選擇龍華區(qū)“書記信箱”進行典型案例分析,全面梳理其發(fā)展歷史、運行機制、創(chuàng)新探索及其取得的初步成效。同時指出其建設(shè)過程中遇到的回復(fù)不及時、回復(fù)質(zhì)量不高、協(xié)同配合意識不足、分派質(zhì)量有待提升、同類件辦理重復(fù)率高等具體問題,進一步分析導(dǎo)致問題產(chǎn)生的各方面原因。在此基礎(chǔ)上就如何加強政務(wù)信箱建設(shè)從加強服務(wù)意識、提升服務(wù)能力,優(yōu)化服務(wù)機制、提升服務(wù)質(zhì)效,推進服務(wù)創(chuàng)新、提升建設(shè)能力三個方面進行初步探索。
[Abstract]:The report of the 18th National Congress of the Communist Party of China (CPC) stated clearly that a service-oriented government with scientific functions, optimized structure, clean and efficient, and satisfactory people should be built. With the continuous development of e-government, E-government is basically covered by electronic government affairs, and it has become the norm for the public to get government information through more "network" and less "road". After the popularization of government affairs websites among governments at all levels and regions, it has become a new development trend to set up government mail boxes. Government mail box is a new channel of communication between the government and the people after the development of the Internet. It is a bold exploration and attempt in the process of constructing a service-oriented government, which is helpful to enhance citizens' sense of participation and satisfaction in government decision-making. Reflects the information technology development to innovate the government work the support function. However, in the practice of government mail box construction, it also faces various problems, which restricts the full play of the role of government mail box. This paper first defines the connotation and extension of "service-oriented government" and "government mail box", and then combs the subject of the construction of government mail box from the perspective of service-oriented government. Then select Longhua District "letterbox" to carry out typical case analysis, comb its development history, operation mechanism, innovative exploration and its preliminary results. At the same time, the paper points out the concrete problems encountered in the process of construction, such as untimely reply, low quality of recovery, insufficient consciousness of coordination, quality of distribution to be improved, high repetition rate of similar parts, and so on, and further analyzes the causes of the problems. On this basis, how to strengthen the construction of government mail box from three aspects: strengthening service consciousness, improving service ability, optimizing service mechanism, improving service quality and efficiency, promoting service innovation and enhancing construction ability are discussed.
【學(xué)位授予單位】：湘潭大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：D630

【參考文獻】

相關(guān)期刊論文 前4條

1 賴晶晶;;推進政府網(wǎng)站群建設(shè),構(gòu)建服務(wù)型“網(wǎng)上政府”——廈門市政府網(wǎng)站群現(xiàn)狀分析與建議[J];經(jīng)營管理者;2013年18期

2 方曉;;淺談構(gòu)建服務(wù)型政府網(wǎng)站[J];廈門科技;2012年04期

3 劉振建;;網(wǎng)絡(luò)民主對發(fā)展社會主義民主的意義[J];前進;2010年12期

4 壽志勤;曾攀攀;張定明;宋驊;;政府門戶網(wǎng)站在線辦事服務(wù)設(shè)計與研究[J];電子政務(wù);2010年06期

相關(guān)碩士學(xué)位論文 前4條

1 朱一多;服務(wù)提升視角下我國電子政務(wù)完善研究[D];華東政法大學(xué);2013年

2 任月;服務(wù)型政府網(wǎng)站建設(shè)問題研究[D];長春工業(yè)大學(xué);2010年

3 李啦;服務(wù)型政府理念下公共服務(wù)型電子政務(wù)建設(shè)研究[D];浙江大學(xué);2008年

4 楊麗萍;市長電子信箱服務(wù)質(zhì)量與滿意度研究[D];浙江大學(xué);2006年

，

本文編號：2125913