本文選題：天津自貿(mào)區(qū) + 行政審批��； 參考：《天津商業(yè)大學(xué)》2017年碩士論文

【摘要】：隨著我國建設(shè)服務(wù)型政府理念的深入,以及黨中央全面深化改革的戰(zhàn)略部署和國務(wù)院推進簡政放權(quán)、放管結(jié)合、優(yōu)化服務(wù)的總體要求,天津自貿(mào)區(qū)行政審批服務(wù)工作瞄準(zhǔn)化解群眾“辦事慢”“辦事難”的目標(biāo),一步步深入推進。從某種程度上可以說,天津自貿(mào)區(qū)力求在行政審批服務(wù)機制上有所創(chuàng)新,是為了可以引導(dǎo)一大批企業(yè)有序遷移到天津,帶動京津冀地區(qū)的經(jīng)濟發(fā)展,并且更好地服務(wù)于落戶在自貿(mào)區(qū)的企業(yè)。鑒于天津自貿(mào)區(qū)正處于起步發(fā)展階段,且行政審批服務(wù)機制在天津自貿(mào)區(qū)有所創(chuàng)新發(fā)展,因此,研究天津自貿(mào)區(qū)如何更好地完善行政審批服務(wù)機制更具有現(xiàn)實性與前瞻性,以便為其他地區(qū)行政審批服務(wù)機制創(chuàng)新提供可供復(fù)制推廣的經(jīng)驗。以“提升效能、改善服務(wù)”為目標(biāo),天津自貿(mào)區(qū)行政審批服務(wù)機制創(chuàng)新主要在五個方面上取得了成績:形成了全程專業(yè)化的幫辦服務(wù)辦理機制、部門間無縫銜接的協(xié)作機制、公平公開的內(nèi)部管理機制、權(quán)力透明運行的監(jiān)督機制,以及人性化服務(wù)舉措的微創(chuàng)新成果。與此同時,在自貿(mào)區(qū)綜合服務(wù)大廳兩年的運行中,經(jīng)調(diào)研分析發(fā)現(xiàn)也存在一些亟待改進的問題:內(nèi)部管理制度建設(shè)亟待加強、外部協(xié)作機制亟待建立、外部監(jiān)督機制亟待健全、網(wǎng)上審批效率亟待提升、以及細(xì)節(jié)服務(wù)意識仍須強化。為此,在比較借鑒典型國家和地區(qū)行政審批服務(wù)機制有益經(jīng)驗的基礎(chǔ)上,通過增強“內(nèi)部顧客”的滿意度以及完善行政服務(wù)標(biāo)準(zhǔn)體系實現(xiàn)內(nèi)部管理創(chuàng)新;增加信息反饋功能、引導(dǎo)行業(yè)協(xié)會承接審批服務(wù)事項、建立與市域外政府溝通協(xié)作機制實現(xiàn)協(xié)作創(chuàng)新;引入第三方專業(yè)測評機構(gòu)以及拓展公眾監(jiān)督渠道來實現(xiàn)監(jiān)督創(chuàng)新;打造“網(wǎng)+線+端”智慧審批服務(wù)新模式實現(xiàn)辦理創(chuàng)新;設(shè)置便民服務(wù)設(shè)施、提升工作人員素質(zhì)來實現(xiàn)細(xì)節(jié)服務(wù)微創(chuàng)新。通過五個方面的創(chuàng)新來構(gòu)建一種“對內(nèi)‘管理+制約’”,“對外‘高效+優(yōu)質(zhì)’服務(wù)”的行政審批服務(wù)新機制。
[Abstract]:With the deepening of the concept of building a service-oriented government in our country, as well as the strategic plan of the CPC Central Committee to comprehensively deepen the reform and the overall requirements of the State Council to promote the streamlining of government power, the combination of deregulation and management, and the optimization of services, The administrative examination and approval service of Tianjin Free Trade Zone aims at resolving the masses'"slowness" and "difficulty", and advances step by step. To some extent, it can be said that the Tianjin Free Trade Zone strives to make innovations in the mechanism of administrative examination and approval services in order to guide a large number of enterprises to migrate to Tianjin in an orderly manner and to promote the economic development of the Beijing-Tianjin-Hebei region. And better serve the establishment of enterprises in the free trade area. In view of the fact that Tianjin Free Trade area is in its initial stage of development, and the mechanism of administrative examination and approval service has been innovating and developing in Tianjin Free Trade area, it is more realistic and forward-looking to study how to improve the administrative examination and approval service mechanism of Tianjin Free Trade area. In order to provide other regional administrative examination and approval service mechanism innovation can be replicated and promoted experience. With the goal of "improving efficiency and improving service", the innovation of administrative examination and approval service mechanism in Tianjin Free Trade area has made achievements in five aspects: the professional assistant service management mechanism, the cooperation mechanism of seamless connection between departments, Fair and open internal management mechanism, power and transparent operation of the supervision mechanism, as well as human service initiatives micro-innovation results. At the same time, during the two years of operation of the comprehensive service hall of the Free Trade area, through investigation and analysis, it is found that there are some problems that need to be improved: the construction of internal management system should be strengthened, the external cooperation mechanism should be established, and the external supervision mechanism should be improved. The efficiency of online examination and approval needs to be improved urgently, and the consciousness of detail service still needs to be strengthened. Therefore, on the basis of comparing and drawing lessons from the beneficial experience of the administrative examination and approval service mechanism of typical countries and regions, through enhancing the satisfaction of "internal customers" and perfecting the administrative service standard system, we can realize the innovation of internal management and increase the function of information feedback. Guide the industry association to undertake the examination and approval of service items, establish communication and cooperation mechanism with the city and foreign governments to achieve collaboration and innovation, introduce third-party professional evaluation agencies and expand public supervision channels to achieve supervision innovation; Create a "network terminal" intelligent examination and approval service new mode to achieve management innovation, set up convenience service facilities, improve the quality of staff to achieve micro-innovation of detail services. Through the innovation of five aspects, a new mechanism of administrative examination and approval service of "internal 'management restriction' and" external 'high efficiency and high quality service "is constructed."
【學(xué)位授予單位】：天津商業(yè)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：D630

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本文編號：1906141