本文選題：軟件企業(yè) + 協(xié)同知識(shí)管理�。� 參考：《武漢理工大學(xué)》2015年碩士論文

【摘要】：知識(shí)經(jīng)濟(jì)時(shí)代的推進(jìn),使得知識(shí)成為企業(yè)的一種重要生產(chǎn)要素和戰(zhàn)略資產(chǎn)。軟件企業(yè)作為典型的知識(shí)密集型企業(yè),獲得競(jìng)爭(zhēng)優(yōu)勢(shì)與其對(duì)知識(shí)的獲取、應(yīng)用、共享和創(chuàng)新等能力密切相關(guān)。在軟件企業(yè)日常運(yùn)作中會(huì)產(chǎn)生體系異常復(fù)雜的知識(shí),從類似于需求分析報(bào)告這種高度有條理的、結(jié)構(gòu)化的顯性知識(shí),到類似于編程經(jīng)驗(yàn)訣竅這種非結(jié)構(gòu)化、難以表達(dá)的隱性知識(shí),具有識(shí)別和采集復(fù)雜、非線性產(chǎn)生、隱性化程度高、知識(shí)流動(dòng)與人及業(yè)務(wù)流程高度相關(guān)等特點(diǎn)。軟件企業(yè)業(yè)務(wù)的開展需要在項(xiàng)目框架下協(xié)調(diào)不同資源、不同角色的任務(wù)執(zhí)行者展開協(xié)作,這是一種復(fù)雜的協(xié)同場(chǎng)景,知識(shí)貫穿于整個(gè)業(yè)務(wù)流程,流通于整個(gè)協(xié)作的項(xiàng)目團(tuán)隊(duì)中,對(duì)軟件企業(yè)的知識(shí)管理提出了一些新的要求,譬如知識(shí)管理當(dāng)與IT項(xiàng)目管理高度協(xié)同、需更注重人的因素、業(yè)務(wù)中知識(shí)需求能被快速響應(yīng)等。通過(guò)對(duì)軟件企業(yè)知識(shí)管理現(xiàn)狀的分析,傳統(tǒng)模式下知識(shí)管理存在諸多問(wèn)題,比如知識(shí)管理與業(yè)務(wù)過(guò)程管理分離,隱性知識(shí)開發(fā)利用欠缺,員工個(gè)性化知識(shí)需求難以滿足、業(yè)務(wù)中知識(shí)復(fù)用不足等。有鑒于此,為軟件企業(yè)引入?yún)f(xié)同管理是必要的,構(gòu)建一個(gè)協(xié)同知識(shí)管理平臺(tái),可以為知識(shí)管理與項(xiàng)目過(guò)程管理協(xié)同,知識(shí)、人、業(yè)務(wù)三者協(xié)同,隱性知識(shí)的管理等提供一套綜合解決方案。論文對(duì)課題的國(guó)內(nèi)外研究現(xiàn)狀做了歸納,發(fā)現(xiàn)研究缺口,立足于協(xié)同過(guò)程知識(shí)流研究軟件企業(yè)知識(shí)管理與業(yè)務(wù)過(guò)程的協(xié)同,構(gòu)建一個(gè)協(xié)同知識(shí)管理平臺(tái)。為此首先界定了軟件企業(yè),分析其特點(diǎn)、知識(shí)分類與對(duì)知識(shí)管理的要求,剖析軟件企業(yè)知識(shí)管理目前的五個(gè)問(wèn)題,闡述引入?yún)f(xié)同知識(shí)管理必要性,接著分析了軟件企業(yè)知識(shí)活動(dòng),對(duì)現(xiàn)有過(guò)程知識(shí)流建模做了改進(jìn),將知識(shí)、業(yè)務(wù)、人三者協(xié)同一體,基于此提出了一種協(xié)同過(guò)程知識(shí)流模型。以此為切入點(diǎn),以問(wèn)題為導(dǎo)向,提出了軟件企業(yè)協(xié)同知識(shí)管理平臺(tái)的概念模型和總體架構(gòu),對(duì)平臺(tái)的關(guān)鍵技術(shù)如知識(shí)流引擎、知識(shí)情境化推薦、隱性知識(shí)管理的結(jié)構(gòu)模型及運(yùn)行機(jī)制做了分解研究。最后,以一個(gè)應(yīng)用實(shí)例分析該協(xié)同知識(shí)管理平臺(tái)在ZM軟件公司的具體應(yīng)用,為本文相關(guān)研究提供實(shí)踐支撐。
[Abstract]:Knowledge becomes an important factor of production and strategic assets of enterprises with the advance of knowledge economy era. As a typical knowledge-intensive enterprise, software enterprise is closely related to its ability to acquire, apply, share and innovate knowledge. In the day-to-day operation of a software enterprise, knowledge of the system is extremely complex, ranging from highly structured and explicit knowledge such as requirements analysis reports to unstructured knowledge such as programming experience and know-how. Tacit knowledge, which is difficult to express, is characterized by complex identification and collection, nonlinear production, high degree of recessive, and highly related knowledge flow with people and business processes. The development of software enterprise business needs to coordinate different resources and roles of task executors under the project framework. This is a complex collaborative scenario, knowledge runs through the whole business process and flows through the whole collaborative project team. Some new requirements for knowledge management in software enterprises are put forward, such as knowledge management should be highly coordinated with IT project management, more attention should be paid to human factors, and knowledge requirements in business can be quickly responded to, and so on. Through the analysis of the current situation of knowledge management in software enterprises, there are many problems in traditional knowledge management, such as the separation of knowledge management from business process management, the lack of tacit knowledge development and utilization, and the difficulty in satisfying the individual knowledge needs of employees. Lack of knowledge reuse in business. In view of this, it is necessary to introduce collaborative management for software enterprises. Building a collaborative knowledge management platform can manage collaboration, knowledge, people and business cooperation between knowledge management and project process. The management of tacit knowledge provides a comprehensive solution. This paper summarizes the current situation of the research at home and abroad, finds the research gap, based on the collaborative process knowledge flow research software enterprise knowledge management and business process collaboration, constructs a collaborative knowledge management platform. Firstly, this paper defines the software enterprise, analyzes its characteristics, knowledge classification and the requirements of knowledge management, analyzes the five problems of the software enterprise knowledge management, and expounds the necessity of introducing collaborative knowledge management. Then, the knowledge activities of software enterprises are analyzed, and the existing process knowledge flow modeling is improved. A collaborative process knowledge flow model is proposed on the basis of which knowledge, business and human beings are integrated together. In this paper, the concept model and overall framework of collaborative knowledge management platform for software enterprises are proposed. The key technologies of the platform, such as knowledge flow engine, knowledge situational recommendation, are proposed. The structure model and operation mechanism of tacit knowledge management are analyzed. Finally, an application example is given to analyze the concrete application of the collaborative knowledge management platform in ZM Software Company, which provides practical support for the related research in this paper.
【學(xué)位授予單位】：武漢理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2015
【分類號(hào)】：F49;F272

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