本文選題：業(yè)務(wù)流程優(yōu)化　切入點：冷鏈　出處：《華南理工大學(xué)》2015年碩士論文

【摘要】：隨著近幾年中央一號文件對冷鏈物流的關(guān)注,越來越多的物流企業(yè)關(guān)注到冷鏈物流這個“藍(lán)�！鳖I(lǐng)域;而且眾多的電商平臺也開始經(jīng)營生鮮食品的冷鏈配送業(yè)務(wù)。這兩方面的變化給一直經(jīng)營冷鏈物流業(yè)務(wù)的公司帶來了巨大的挑戰(zhàn)。在這樣的背景下,傳統(tǒng)冷鏈物流公司也在積極行動起來,改變一直以來無競爭的心態(tài),不斷優(yōu)化現(xiàn)有流程,促進(jìn)企業(yè)發(fā)展并提升自身核心競爭力。而業(yè)務(wù)流程優(yōu)化(BPI)做為流程優(yōu)化中的一種重要手段,可以為這些傳統(tǒng)冷鏈物流企業(yè)改變舊有的流程,使這些企業(yè)能適應(yīng)現(xiàn)在的激烈競爭。本文從關(guān)鍵流程入手,把握關(guān)鍵,明確接口,細(xì)化流程各環(huán)節(jié),進(jìn)行流程優(yōu)化的研究。X公司是一家外資物流公司,在九十年代隨著一家國際快餐公司M公司進(jìn)入中國,為M公司提供采購、倉儲、冷鏈物流和進(jìn)出口業(yè)務(wù)。X公司在中國已經(jīng)經(jīng)營了二十多年,在國內(nèi)還沒有冷鏈概念的時候已經(jīng)形成了自己的冷鏈運營體系。但是由于X公司百分之九十以上的業(yè)務(wù)都是M公司的,X公司制定的流程體系都是圍繞M公司建立的,因此多年以來都是沿用最初建立的流程體系運作。但是這一套舊的流程體系已經(jīng)不能適應(yīng)現(xiàn)在冷鏈物流發(fā)展趨勢,勢必會影響到M公司的客戶體驗,因此X公司實施了對關(guān)鍵流程的優(yōu)化項目。筆者全程參與了此次項目,并采用調(diào)研法和研討會法進(jìn)行調(diào)研與分析診斷,全面收集現(xiàn)有流程的資料,包括流程的運行方式、各部門職責(zé)和流程管控等。利用系統(tǒng)化改造法、流程圖法對現(xiàn)有流程進(jìn)行深入分析,找出流程中存在的問題以及導(dǎo)致這些問題的原因,并對業(yè)務(wù)流程進(jìn)行優(yōu)化設(shè)計。提出一套完整、科學(xué)的流程體系,使之適應(yīng)新的行業(yè)環(huán)境下的競爭需要,全面提升業(yè)務(wù)服務(wù)質(zhì)量,減少質(zhì)量問題,降低成本,提高效率,提高X公司的競爭實力。本文以X公司國內(nèi)冷藏冷凍食品的運輸流程為例進(jìn)行優(yōu)化設(shè)計,包括訂單流程優(yōu)化、運輸溫度監(jiān)控的流程優(yōu)化以及收貨流程優(yōu)化三個部分。最后根據(jù)實際情況來進(jìn)行實施改進(jìn)、對比分析和總結(jié),旨在通過對X公司關(guān)鍵流程的改善和提高,提升其在冷鏈?zhǔn)袌鲋械母偁幜?并且從企業(yè)內(nèi)部出發(fā),給出改進(jìn)建議與對策。本文對相關(guān)的冷鏈物流企業(yè)有一定的借鑒和參考作用。
[Abstract]:In recent years, more and more logistics enterprises pay attention to the "blue sea" field of cold chain logistics with the first document of the central government paying close attention to the cold chain logistics. And many ecommerce platforms are also beginning to operate the cold-chain distribution business of fresh food. The changes in these two aspects have brought great challenges to the companies that have been operating the cold-chain logistics business. In this context, Traditional cold-chain logistics companies are also taking active action to change the mentality of non-competitive logistics and constantly optimize existing processes. Business process optimization (BPI), as an important means of process optimization, can change the old processes for these traditional cold-chain logistics enterprises. So that these enterprises can adapt to the current fierce competition. This paper starts with the key process, grasps the key, defines the interface, refines each link of the process, carries on the process optimization research. X company is a foreign capital logistics company. In the 1990s, with the entry into China of M Company, an international fast food company, providing M Company with procurement, warehousing, cold-chain logistics and import and export business, the company has been operating in China for more than 20 years. When there is no cold chain concept in our country, we have already formed our own cold chain operation system. However, because the business of X Company 90% or more is all built around M Company, the flow system developed by M Company and X Company has been built around M Company. Therefore, for many years, the operation of the original process system has been followed. However, this old process system can no longer adapt to the current development trend of cold-chain logistics, which will inevitably affect the customer experience of M Company. So X Company carried out the optimization project of the key process. The author participated in the project all the time, and used the research method and the seminar method to carry on the research and the analysis diagnosis, collected the data of the existing process comprehensively, including the operation way of the process, Use systematic transformation method, flow chart method to analyze the existing process, find out the problems in the process and the causes of these problems. An integrated and scientific process system is proposed to meet the needs of competition in the new industry environment, to improve the quality of business services, reduce quality problems, reduce costs, and improve efficiency. Improve X Company's competitive strength. This article takes X Company's domestic refrigerated frozen food transportation process as an example to carry on the optimization design, including the order procedure optimization, The process optimization of transportation temperature monitoring and receiving flow optimization. Finally, according to the actual situation to carry out the improvement, comparative analysis and summary, the purpose is to improve and improve the key process of X Company. To improve its competitiveness in the cold chain market, and from within the enterprise, to give suggestions and countermeasures. This paper has a certain reference and reference to the relevant cold-chain logistics enterprises.
【學(xué)位授予單位】：華南理工大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：F259.1

【參考文獻(xiàn)】

相關(guān)碩士學(xué)位論文 前1條

1 王國勝;H公司整車物流項目成本控制的研究[D];華南理工大學(xué);2011年

，

本文編號：1655127