發(fā)布時(shí)間：2018-12-25 17:12

【摘要】：在現(xiàn)代激烈的市場(chǎng)競(jìng)爭(zhēng)中,質(zhì)量就是企業(yè)的生命線,企業(yè)的質(zhì)量管理能力在很大程度上決定了企業(yè)的成敗。本文以中國(guó)汽車(chē)合資企業(yè)為研究對(duì)象,采用多種研究方法,在質(zhì)量、質(zhì)量管理理念以及多種質(zhì)量管理模式的基礎(chǔ)上界定了企業(yè)質(zhì)量管理能力的定義、內(nèi)涵和特征,并在此基礎(chǔ)上闡述了中國(guó)汽車(chē)合資企業(yè)質(zhì)量管理能力的現(xiàn)狀以及影響中國(guó)汽車(chē)合資企業(yè)質(zhì)量管理能力的因素；之后基于本文對(duì)質(zhì)量管理能力的界定,設(shè)計(jì)了中國(guó)汽車(chē)合資企業(yè)質(zhì)量管理能力的評(píng)價(jià)指標(biāo)體系,提出了評(píng)價(jià)模型；然后基于該評(píng)價(jià)模型對(duì)SGMW的質(zhì)量管理能力進(jìn)行了實(shí)證分析,最后提出了提升中國(guó)汽車(chē)合資企業(yè)質(zhì)量管理能力的途徑。 本論文的主要?jiǎng)?chuàng)新點(diǎn)有：一、提出了質(zhì)量管理能力的概念,并對(duì)質(zhì)量管理能力的構(gòu)成要素進(jìn)行了界定：即質(zhì)量管理能力包括質(zhì)量文化管理能力、人員素質(zhì)管理能力、質(zhì)量策劃能力、供應(yīng)商質(zhì)量管理能力、質(zhì)量過(guò)程控制能力、質(zhì)量持續(xù)改進(jìn)能力、顧客響應(yīng)能力；二、基于本文提出的質(zhì)量管理能力理論框架,選取SGMW公司為案例研究的具體對(duì)象,通過(guò)實(shí)地調(diào)查、訪談、問(wèn)卷調(diào)查等方式,對(duì)SGMW公司實(shí)際質(zhì)量管理能力情況進(jìn)行實(shí)證分析,找出了SGMW在質(zhì)量管理方面成功和不足,并在此基礎(chǔ)上提出了中國(guó)汽車(chē)合資企業(yè)質(zhì)量管理能力提升的具體措施和途徑,同時(shí)對(duì)未來(lái)的研究指明了方向。
[Abstract]:In the fierce market competition, the quality is the lifeline of the enterprise, and the quality management ability of the enterprise determines the success or failure of the enterprise to a great extent. This paper takes the Chinese automobile joint venture as the research object, adopts various research methods, defines the definition, connotation and characteristics of the enterprise quality management ability on the basis of quality, quality management concept and various quality management models. On the basis of this, the paper expounds the present situation of the quality management ability of the Chinese automobile joint venture and the factors that affect the quality management ability of the Chinese automobile joint venture. Then, based on the definition of quality management ability in this paper, the evaluation index system of quality management ability of Chinese automobile joint venture is designed, and the evaluation model is put forward. Then, based on the evaluation model, the paper makes an empirical analysis on the quality management capability of SGMW, and finally puts forward a way to improve the quality management capability of Chinese automobile joint ventures. The main innovations of this paper are as follows: first, the concept of quality management ability is put forward, and the constituent elements of quality management ability are defined: quality management ability includes quality culture management ability, personnel quality management ability. Quality planning, supplier quality management, quality process control, quality continuous improvement, customer responsiveness; Secondly, based on the theoretical framework of quality management capability proposed in this paper, SGMW Company is selected as the specific object of the case study. Through field investigation, interview, questionnaire and other methods, the actual quality management ability of SGMW company is empirically analyzed. This paper finds out the success and deficiency of SGMW in quality management, and on this basis, puts forward the concrete measures and ways to improve the quality management ability of Chinese automobile joint ventures, and points out the direction of future research.
【學(xué)位授予單位】：武漢理工大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類(lèi)號(hào)】：F273.2;F426.471

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