【摘要】：21世紀(jì)是質(zhì)量的世紀(jì)。引入成熟的質(zhì)量管理理念，建立完善的質(zhì)量管理體系，已經(jīng)成為企業(yè)提高產(chǎn)品質(zhì)量和核心競(jìng)爭(zhēng)力的重要途徑。 本文以石家莊FY儀表有限公司為例，堅(jiān)持理論學(xué)習(xí)與文獻(xiàn)調(diào)查相結(jié)合、現(xiàn)場(chǎng)調(diào)研與信息查詢相結(jié)合等方法，全面分析其質(zhì)量管理體系應(yīng)用現(xiàn)狀，查找質(zhì)量管理中存在的突出問題，主要包括：質(zhì)量管理體系策劃不完善、文件編寫與管理存在漏洞、最高管理者在質(zhì)量管理中的管理職責(zé)未能完全履行、人力資源管理不能完全適應(yīng)質(zhì)量管理體系要求、監(jiān)視和測(cè)量設(shè)備未能按規(guī)定進(jìn)行校準(zhǔn)或檢定、缺乏順暢的顧客需求和顧客滿意信息獲取渠道、未能有效地持續(xù)改進(jìn)公司的質(zhì)量管理體系7個(gè)方面。 針對(duì)以上問題，探索出適用該公司的質(zhì)量管理優(yōu)化方案，，主要包括：對(duì)質(zhì)量管理體系進(jìn)行進(jìn)一步策劃、對(duì)質(zhì)量管理體系文件進(jìn)行修改完善并加強(qiáng)管理、切實(shí)發(fā)揮企業(yè)領(lǐng)導(dǎo)在質(zhì)量管理中的作用、做好人力資源對(duì)質(zhì)量管理體系的支持工作、以強(qiáng)化監(jiān)測(cè)設(shè)備控制為重點(diǎn)優(yōu)化產(chǎn)品實(shí)現(xiàn)全過程、強(qiáng)化以顧客為關(guān)注焦點(diǎn)的管理原則、綜合運(yùn)用多種手段持續(xù)改進(jìn)質(zhì)量管理體系的有效性等具體措施，為該公司提升質(zhì)量管理水平提供參考。 該公司集研究、生產(chǎn)、銷售、售后服務(wù)于一體，規(guī)模和發(fā)展水平都具有一定的代表性，本文力求通過對(duì)該公司質(zhì)量管理體系的分析和優(yōu)化研究，對(duì)我國(guó)目前運(yùn)用ISO9000質(zhì)量管理體系的企業(yè)起到一定的借鑒作用。
[Abstract]:The 21st century is the century of quality. The introduction of mature quality management concept and the establishment of a perfect quality management system have become an important way for enterprises to improve product quality and core competitiveness. This paper takes Shijiazhuang FY instrument Co., Ltd as an example, insists on the combination of theoretical study and literature investigation, field investigation and information inquiry, etc., and analyzes the application status of its quality management system in an all-round way. To find out the outstanding problems in quality management, including: the quality management system is not perfect, there are loopholes in document preparation and management, and the top manager's management responsibility in quality management has not been fully fulfilled. Human resources management can not fully meet the requirements of the quality management system, monitoring and measuring equipment can not be calibrated or verified according to regulations, lack of smooth customer demand and customer satisfaction information access, Fail to effectively and continuously improve the company's quality management system in 7 aspects. In view of the above problems, this paper explores the optimization scheme of quality management for the company, which mainly includes: further planning the quality management system, modifying and perfecting the quality management system documents, and strengthening the management, Give full play to the role of enterprise leaders in quality management, do a good job of supporting the quality management system by human resources, optimize the whole process of product realization with emphasis on strengthening the control of monitoring equipment, and strengthen the management principle of focusing on customers. Comprehensive use of various means to continuously improve the effectiveness of quality management system and other specific measures for the company to improve the quality management level of reference. The company sets research, production, sales, after-sales service in one, scale and development level has a certain representation, this paper tries to analyze and optimize the quality management system of the company. It can be used as a reference for enterprises using ISO9000 quality management system in our country at present.
【學(xué)位授予單位】：河北大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F273.2;F426.4

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本文編號(hào)：2254292