本文選題：EAP體系 + 壓力管理�。� 參考：《山東大學(xué)》2013年碩士論文

【摘要】：山東電力集團(tuán)公司(下文簡稱山東電力)是國家電網(wǎng)公司全資子公司,公司本部設(shè)21個部門；下屬17個市供電公司及直屬單位等30家企業(yè)和單位,縣供電企業(yè)98個。近年來,隨著山東經(jīng)濟(jì)加速,電網(wǎng)高速發(fā)展,電力員工安全生產(chǎn)壓力明顯增大；同時隨著國家電網(wǎng)公司“三集五大”體制改革深入開展,山東電力無論領(lǐng)導(dǎo)層還是一線職工,都承受著巨大的心理壓力,亟需盡快適應(yīng)新體制。 EAP(職工援助計劃)體系是目前國外先進(jìn)企業(yè)用以管理職工壓力、情緒的熱門工具,國內(nèi)一些注重人文管理的先進(jìn)企業(yè)也已開始引進(jìn)。本文以“山東電力集團(tuán)公司EAP體系構(gòu)建研究”為題進(jìn)行深入研究,對指導(dǎo)電力企業(yè)構(gòu)建EAP體系具有重要的理論意義和實踐意義。 在文獻(xiàn)研究方面,本文大量查閱、研究國內(nèi)外EAP方面的最新文獻(xiàn),認(rèn)真學(xué)習(xí)國內(nèi)外學(xué)者對于EAP理論和技術(shù)的闡釋,充分掌握國內(nèi)外EAP最新發(fā)展趨勢,認(rèn)為EAP體系對高速發(fā)展的變革時期的電力企業(yè)具有重要作用。 在對EAP體系需求評估方面,本文結(jié)合山東電力實際情況進(jìn)行了詳細(xì)分析：一是針對山東電力組織結(jié)構(gòu)、內(nèi)外部環(huán)境和人力資源管理等情況,進(jìn)行了深入的理論分析,明確發(fā)現(xiàn)山東電力人力資源管理在職工壓力、情緒管理方面仍處于“救火隊”階段,尚無系統(tǒng)的預(yù)防管控方式；二是采用問卷調(diào)查方式,面向150名具有專業(yè)、年齡、崗位等代表性的職工,對職工壓力程度、情緒管理能力進(jìn)行了統(tǒng)計調(diào)查和分析,發(fā)現(xiàn)公司普遍存在年輕職工奉獻(xiàn)意識弱、一線職工情緒管理能力較差、部分職工在變革期間的不安心態(tài)等問題,而針對這些問題,公司尚無相關(guān)部門或體系進(jìn)行系統(tǒng)解決；三是針對發(fā)現(xiàn)的問題,本文提出構(gòu)建山東電力EAP體系,并創(chuàng)新設(shè)計了職工EAP體系認(rèn)同度調(diào)查問卷,面向150名職工進(jìn)行認(rèn)同度調(diào)查,對問卷進(jìn)行統(tǒng)計分析后,結(jié)合前述對山東電力管理理論分析,得出分析結(jié)果無論從職工心理需求還是從企業(yè)管理進(jìn)步角度,EAP體系都呼之欲出。 在體系設(shè)計方面,根據(jù)文獻(xiàn)研究、需求評估的結(jié)果,本文從設(shè)計目標(biāo)、設(shè)計原則、運作模式、系統(tǒng)橫向模塊、系統(tǒng)縱向框架、構(gòu)建流程六個方面,對山東電力EAP體系構(gòu)建進(jìn)行方案設(shè)計：一是從公司層面和員工層面提出設(shè)計目標(biāo)；二是提出四點設(shè)計原則：嚴(yán)格保密原則,預(yù)防為主、治療為輔原則,客觀原則,評估、反饋并重原則；三是運作模式設(shè)計為內(nèi)部EAP與外部EAP相結(jié)合模式,并對外部EAP機構(gòu)的選擇和內(nèi)部EAP機構(gòu)的設(shè)立提出了構(gòu)想和職責(zé)設(shè)計；四是對系統(tǒng)橫向模塊進(jìn)行了設(shè)計,提出五大模塊設(shè)計方案,包括心理健康服務(wù)模塊、職業(yè)規(guī)劃服務(wù)模塊、企業(yè)服務(wù)模塊、宣傳推廣模塊和評估完善模塊；五是對系統(tǒng)縱向框架進(jìn)行了設(shè)計,提出三級體系設(shè)計方案,包括一級前期介入(主要用于預(yù)防和指導(dǎo))、二級短期聚焦(主要用于幫助解決輕度問題)和三級危機干預(yù)(主要用于全面介入解決重度問題或嚴(yán)重的突發(fā)事件)。 目前個別省電力公司雖己對EAP有所涉足,但都僅停留在簡單的心理培訓(xùn)、組織活動方面,對于EAP體系的系統(tǒng)構(gòu)建仍處于空白階段。本文的研究具有一定的前瞻性和針對性,不僅會為下一步山東電力構(gòu)建EAP體系提供理論指導(dǎo),也將對其他省電力公司的EAP體系構(gòu)建提供有價值的參考和啟示。
[Abstract]:The Shandong Electric Power Group Corp (hereinafter referred to as Shandong electric power) is the national Power Grid Corp wholly owned subsidiary, the company has 21 departments, 17 municipal power supply companies and direct units and other 30 enterprises and units, and 98 county power supply enterprises. In recent years, with the acceleration of the economy of Shandong, the rapid development of the power grid and the increasing pressure on the safety production of the electric power workers At the same time, with the deepening of the reform of the national Power Grid Corp "three sets and the five major" system, Shandong electric power, no matter the leadership or the frontline workers, is under great psychological pressure, and it is urgently needed to adapt to the new system as soon as possible.
EAP (staff assistance program) system is a popular tool for foreign advanced enterprises to manage employees' pressure and emotion. Some domestic advanced enterprises which pay attention to humanistic management have also begun to introduce. This paper takes "Shandong Electric Power Group Corp EAP system construction research" as a topic for in-depth study to guide the construction of EAP system in electric power enterprises. The theoretical and practical significance.
In the literature research, this article has consulted a lot of the latest EAP literature at home and abroad, carefully studied the explanation of the domestic and foreign scholars on the theory and technology of EAP, fully grasps the latest development trend of EAP at home and abroad, and thinks that the EAP system plays an important role in the electric power enterprises in the period of high speed and development.
In the demand assessment of EAP system, this paper makes a detailed analysis of the actual situation of Shandong electric power: first, in view of Shandong power organization structure, internal and external environment and human resources management, in-depth theoretical analysis, clearly found that Shandong power human resources management in the staff pressure, emotional management is still in "rescue". In the stage of fire team, there is no systematic prevention and control method, and two is a questionnaire survey, which faces 150 representative workers with professional, age, post and so on. It makes a statistical investigation and Analysis on the degree of staff pressure and the ability of emotional management. Poor, some staff in the period of change during the uneasy mentality and other problems, and in view of these problems, the company has no relevant departments or systems to carry out systematic solution; three in view of the problems found, this paper proposed the construction of the Shandong electric power EAP system, and innovative design of the employee EAP system identification questionnaire, for the 150 employees to identify the identity of the survey, After the statistical analysis of the questionnaire, combined with the previous analysis of the Shandong electric power management theory, it is concluded that the results of the analysis of the EAP system are all coming from the perspective of the psychological needs of the workers and the progress of the enterprise management.
In the aspect of system design, according to the literature research and the result of demand assessment, this paper designs the design of Shandong power EAP system from six aspects: design goal, design principle, operation mode, system horizontal module, vertical frame and construction process: first, the design objectives are put forward from the level of the public and the staff; and the two is to put forward four The principle of point design: strict secrecy principle, prevention mainly, treatment as the auxiliary principle, objective principle, evaluation and feedback principle; three, the operation mode is designed as the combination of internal EAP and external EAP, and the design and responsibility design of the choice of external EAP mechanism and the establishment of internal EAP mechanism are put forward; and the four is the horizontal module of the system. Five modules are designed, including mental health service module, career planning service module, enterprise service module, publicity and promotion module and evaluation and improvement module. Five, the vertical frame of the system is designed and the three level system design is proposed, including primary intervention (mainly for prevention and guidance) and two level short term. Focus (mainly to help solve mild problems) and three level crisis intervention (mainly for comprehensive intervention to solve serious problems or serious emergencies).
At present, although some provincial power companies have been involved in EAP, they are still in the blank stage of the system construction of the EAP system only in the simple psychological training and organization activities. The research of this paper has certain foresight and pertinence. It will not only provide theoretical guidance for the construction of the EAP system in the next step of Shandong power, but also the others. The construction of EAP system of provincial electric power company provides valuable reference and inspiration.

【學(xué)位授予單位】：山東大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F270.7;F426.61

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