本文選題：電費繳納體系　切入點：智能用電客戶　出處：《華北電力大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

【摘要】：隨著國家電網(wǎng)公司“三集五大”體系工作的深入開展和智能電網(wǎng)的發(fā)展,對智能電網(wǎng)發(fā)展背景下,智能化電能計量、智能用電信息采集系統(tǒng)等物理系統(tǒng)建設(shè)的同時,如何提高電費繳納管理工作等供電營銷體系服務(wù)質(zhì)量也顯得十分重要。為深入貫徹國家電網(wǎng)公司營銷工作會議精神,加快推進(jìn)公司“兩個轉(zhuǎn)變”,更好地適應(yīng)“三集五大”管理要求,認(rèn)真踐行“四個服務(wù)”宗旨和供電服務(wù)“十項承諾”,持續(xù)提升供電優(yōu)質(zhì)服務(wù)水平,加強電費回收渠道建設(shè),豐富電費回收手段,一個符合智能用電客戶繳費偏好的多元化、立體化、高效化的電費繳納體系亟待建立,以滿足電力客戶的繳費需求。 本文以繳費現(xiàn)狀為研究基礎(chǔ),梳理國內(nèi)外電費繳納方式發(fā)展情況,結(jié)合調(diào)查問卷與深入訪談,分析電費繳納工作當(dāng)前存在的問題以及面臨的新形勢和新要求,結(jié)合偏好模型并利用單因素分析法對智能用電客戶進(jìn)行了劃分,挖掘了各類智能用電客戶的繳費需求及特點；根據(jù)調(diào)查問卷分析結(jié)果及具體客戶特點,從電網(wǎng)公司、電力客戶、合作伙伴三方面構(gòu)建了智能用電客戶電費繳納方式綜合評價體系,從理論上評價適合于不同地區(qū)發(fā)展的電費繳納方式；基于智能交互的原則,設(shè)計了包括一個平臺、三方參與主體、九個體系子系統(tǒng)以及三個保障體系的智能用電客戶電費繳納體系,即“1393體系”；同時,按照城市及農(nóng)村智能用電客戶繳費需求及特點的不同,設(shè)計了城市及農(nóng)村電費繳納體系的具體分階段實施方案,并估計了實施效果,證明了體系設(shè)計的經(jīng)濟性及實用性,最終為電網(wǎng)公司及政府部門提出了合理化建議,以保障電費繳納體系的有效實施。
[Abstract]:With the development of the "three sets and five" system of State Grid Company and the development of smart grid, under the background of the development of smart grid, the physical systems such as intelligent energy metering and intelligent power information collection system are constructed simultaneously. It is also very important to improve the service quality of power supply marketing system such as electricity payment management. Speed up the "two changes" of the company, better adapt to the management requirements of the "three sets and five", conscientiously implement the "four services" purpose and the "ten promises" of power supply services, continuously improve the quality of power supply services, and strengthen the construction of electricity recovery channels, It is urgent to set up a diversified, three-dimensional and efficient tariff payment system to meet the demand of electricity customers. Based on the current status of payment, this paper combs the development of domestic and foreign electricity payment methods, combines the questionnaire and in-depth interviews, analyzes the existing problems and the new situation and requirements of electricity payment. Combining with the preference model and using single factor analysis method, the paper divides the smart power customers, excavates the demand and characteristics of all kinds of intelligent customers, according to the results of questionnaire analysis and the characteristics of specific customers, from the grid companies, power customers, The three aspects of the partners have constructed a comprehensive evaluation system for the payment of electricity charges by intelligent power users, which theoretically evaluates the payment methods suitable for the development of different regions, and based on the principle of intelligent interaction, a platform is designed. The "1393 system" is the intelligent electricity payment system of the three parties, nine system subsystems and three security systems. At the same time, according to the different demands and characteristics of the intelligent electricity customers in urban and rural areas, In this paper, the specific phased implementation scheme of urban and rural electricity payment system is designed, and the effect of implementation is estimated, which proves the economy and practicability of the system design, and finally puts forward some reasonable suggestions for power grid companies and government departments. To ensure the effective implementation of the electricity payment system.
【學(xué)位授予單位】：華北電力大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2013
【分類號】：F426.61

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