本文選題：流程優(yōu)化　切入點(diǎn)：質(zhì)量屋　出處：《大連海事大學(xué)》2013年碩士論文　論文類型：學(xué)位論文

【摘要】：全球互聯(lián)網(wǎng)的興起與發(fā)展,對(duì)傳統(tǒng)企業(yè)的經(jīng)營(yíng)和發(fā)展產(chǎn)生了具大的作用,使原本通過電子化、數(shù)字化的企業(yè)發(fā)展模式,開始向虛擬型企業(yè)漸漸發(fā)生轉(zhuǎn)變,傳統(tǒng)企業(yè)的轉(zhuǎn)型趨勢(shì)已成為不可逆轉(zhuǎn)的大勢(shì)。在傳統(tǒng)企業(yè)向著虛擬化企業(yè)轉(zhuǎn)型的進(jìn)程中,如何優(yōu)化企業(yè)的業(yè)務(wù)流程,使其一直保持最合理、最具有競(jìng)爭(zhēng)力的管理架構(gòu),便成為擺在轉(zhuǎn)型企業(yè)和解決方案提供商面前的共同課題�；萜兆鳛槿�500強(qiáng)的IT廠商和解決方案提供商,其完整的解決方案提供能力,在流程優(yōu)化方面一直影響著整個(gè)行業(yè),給業(yè)界帶來了模板和示范作用。 本論文中主要是對(duì)流程中現(xiàn)有問題通過Lean思想加以分析,第一,利用質(zhì)量屋管理工具將客戶需求詳細(xì)分析,例如本文所研究的流程項(xiàng)目為對(duì)日服務(wù)外包訂單流程,客戶分為兩種類型,一種是上一層的社內(nèi)客戶和另一種是廣義的購(gòu)買惠普產(chǎn)品的客戶兩種類型,針對(duì)不同的客戶,有著不同的客戶需求分析,上一流程的客戶另一種身份是同事關(guān)系,他們可能更需要我們提供及時(shí)準(zhǔn)確的訂單處理能力以及快速解決問題的能力,還有就是能夠很好溝通的日語能力。但是外部客戶則可能并不知道我們這個(gè)部門的存在,他們需要的是能夠及時(shí)交貨以及保證質(zhì)量和售后服務(wù)。針對(duì)不同客戶的需求用質(zhì)量屋管理工具加以分析,并列出其中每項(xiàng)需求的重要程度,得出流程中哪些問題需要改進(jìn),根據(jù)各種客戶的需求滿足狀況,將改進(jìn)分為需要大的改進(jìn)和微調(diào)的實(shí)施改進(jìn)兩種方案。 第二,針對(duì)在流程中出現(xiàn)的各種問題,首先列出問題,然后再利用魚骨圖工具,這種工具能夠通過大家的集思廣益列出問題中涉及到的各種原因,再逐一對(duì)其原因進(jìn)行詳盡的分析研究,最后得出解決問題的結(jié)論。利用魚骨圖工具的分析的優(yōu)點(diǎn)就是能夠?qū)⒖此茻o法解決的問題,追根溯源,找到導(dǎo)致問題所在的原因。
[Abstract]:The rise and development of the global Internet has played a great role in the management and development of traditional enterprises. The transformation trend of traditional enterprises has become an irreversible trend. In the process of transition from traditional enterprises to virtualized enterprises, how to optimize the business processes of enterprises so as to maintain the most reasonable and competitive management framework, Hewlett-Packard (HP), as a top 500 IT vendor and solution provider, has the ability to provide complete solutions and has been influencing the entire industry in terms of process optimization. Bring the template and demonstration to the industry. In this paper, the existing problems in the process are mainly analyzed by Lean. Firstly, the customer needs are analyzed in detail by using the quality room management tools. For example, the process item studied in this paper is the order process of service outsourcing to Japan. There are two types of customers, one is the customers in the community on the upper level and the other is the customers who buy HP products in a broad sense, and they have different customer needs analysis for different customers. The customers of the previous process are also identified as co-workers, and they may need us to provide timely and accurate order processing capabilities as well as the ability to solve problems quickly. There is also the ability to communicate very well in Japanese. But external customers may not know that our department exists. They need to be able to deliver on time and ensure quality and after-sales service. Analyze the needs of different customers using a quality room management tool, list the importance of each of these requirements, and figure out which problems in the process need to be improved. According to the needs of various customers, the improvement can be divided into two kinds of schemes: large improvement and fine tuning. Second, for the various problems that arise in the process, list the problems first, then use the fish bone map tool, which can list the various reasons involved in the problem through brainstorming. The advantage of the analysis of fish bone map tool is that it can trace the seemingly unsolvable problem to the source and find the cause of the problem.
【學(xué)位授予單位】：大連海事大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2013
【分類號(hào)】：F272.3;F416.671

【參考文獻(xiàn)】

相關(guān)期刊論文 前10條

1 李秉強(qiáng);逯宇鐸;;服務(wù)貿(mào)易與貨物貿(mào)易的替代性及差異分析[J];財(cái)貿(mào)研究;2009年01期

2 趙楠;;印度發(fā)展服務(wù)外包模式探析[J];當(dāng)代亞太;2007年03期

3 周延虎;何楨;高雪峰;;精益生產(chǎn)與六西格瑪管理的對(duì)比與整合[J];工業(yè)工程;2006年06期

4 張小蒂;朱勤;;論全球價(jià)值鏈中我國(guó)企業(yè)創(chuàng)新與市場(chǎng)勢(shì)力構(gòu)建的良性互動(dòng)[J];中國(guó)工業(yè)經(jīng)濟(jì);2007年05期

5 吳潔;;國(guó)際服務(wù)外包的發(fā)展趨勢(shì)及對(duì)策[J];國(guó)際經(jīng)濟(jì)合作;2007年05期

6 莊麗娟;陳翠蘭;;我國(guó)服務(wù)貿(mào)易與貨物貿(mào)易的動(dòng)態(tài)相關(guān)性研究——基于脈沖響應(yīng)函數(shù)方法的實(shí)證分析[J];國(guó)際貿(mào)易問題;2009年02期

7 王偉軍;;中日軟件服務(wù)外包新動(dòng)向與中國(guó)的政策選擇[J];世界經(jīng)濟(jì)研究;2007年06期

8 宗翮;;淺述中國(guó)服務(wù)外包的發(fā)展現(xiàn)狀及問題[J];江南論壇;2008年05期

9 陳勇飛;FMEA簡(jiǎn)介[J];機(jī)械工程師;2002年01期

10 黃曉蘭;;Minitab在質(zhì)量統(tǒng)計(jì)分析中的應(yīng)用[J];梅山科技;2006年S1期

，

本文編號(hào)：1575690