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  本文選題：平衡計分卡 + 績效評價　； 參考：《山西醫(yī)科大學》2017年碩士論文

【摘要】：目的:(1)以平衡計分卡理論為基礎(chǔ)構(gòu)建科學的護理單元績效評價指標體系。(2)運用所構(gòu)建的指標體系對樣本醫(yī)院護理單元績效應(yīng)用加權(quán)TOPSIS法進行實證分析,為護理單元的績效評價工作提供決策依據(jù)。方法:(1)文獻研究法。通過文獻檢索了解“平衡計分卡”、“績效評價”、“績效管理”等核心概念,了解目前國內(nèi)外平衡計分卡理論在護理績效管理方面的應(yīng)用情況等。(2)德爾菲專家咨詢法。通過專家對指標的重要性賦值來篩選績效評價指標,直到專家的意見趨于一致。(3)層次分析法。通過構(gòu)建判斷矩陣并通過一致性檢驗來確定各維度指標的權(quán)重。(4)加權(quán)TOPSIS法。應(yīng)用加權(quán)TOPSIS法對樣本醫(yī)院護理單元績效進行綜合評價,與護理單元實際情況相比較,驗證本研究評價方法的可行性。結(jié)果:(1)構(gòu)建了基于平衡計分卡的護理單元績效評價指標體系,包括4個一級指標,11個二級指標,38個三級指標。明確各評價指標的評價標準,將所有指標進行量化,從而能夠定量的去評價護理績效工作,使評價結(jié)果更加精準。(2)4個一級指標的權(quán)重排序結(jié)果為:內(nèi)部流程(0.3462)、顧客(0.3462)、學習與成長(0.2094)、財務(wù)(0.0982)。(3)采用加權(quán)TOPSIS法對樣本醫(yī)院護理單元績效進行綜合評價,與醫(yī)院護理單元實際情況相符。結(jié)論:(1)通過對“平衡計分卡”、“績效評價”、“績效管理”等核心概念的了解,明確平衡計分卡各維度的具體內(nèi)容,通過兩輪專家咨詢構(gòu)建了護理單元績效評價指標體系,確定了各級指標的權(quán)重。咨詢結(jié)果表明所構(gòu)建的護理單元績效評價指標體系是可信的,可操作性較強。(2)基于加權(quán)TOPSIS法的評價結(jié)果與各護理單元實際情況基本相符,評價結(jié)果能夠為護理單元績效評價工作提供參考依據(jù)。
[Abstract]:Objective: to construct a scientific index system of nursing unit performance evaluation based on balanced scorecard theory. To provide decision basis for performance evaluation of nursing unit. Methods the method of literature research. The key concepts of "balanced scorecard", "performance evaluation" and "performance management" were studied through literature retrieval, and the current application of balanced scorecard theory in nursing performance management at home and abroad, etc. The experts assign the importance of the indicators to select the performance evaluation indicators until the expert opinion tends to be consistent with the Analytic hierarchy process (AHP). The weighted TOPSIS method is used to determine the weight of each dimension index by constructing the judgment matrix and checking the consistency. The method of weighted TOPSIS was used to evaluate the performance of nursing unit in the sample hospital, and compared with the actual situation of nursing unit, the feasibility of the evaluation method was verified. Results: 1) A system of nursing unit performance evaluation based on balanced scorecard was constructed, including 4 first-degree indicators, 11 second-level indicators and 38 third-level indicators. The evaluation criteria of each evaluation index are defined, and all the indicators are quantified, so that the nursing performance can be evaluated quantitatively. To make the evaluation results more accurate, the weight ranking results of the four primary indexes were as follows: internal process 0.3462, customer 0.3462, learning and growth 0.2094, finance 0.09820.3) the comprehensive evaluation of the performance of nursing unit in the sample hospital was carried out by using weighted TOPSIS method. It is consistent with the actual situation of hospital nursing unit. Conclusion: through the understanding of the core concepts of "balanced scorecard", "performance evaluation" and "performance management", the specific contents of each dimension of balanced scorecard were clarified, and the evaluation index system of nursing unit performance was constructed through two rounds of expert consultation. The weight of indicators at all levels is determined. The results of consultation showed that the evaluation index system of nursing unit performance was credible and feasible. The evaluation results based on weighted TOPSIS method were basically consistent with the actual situation of each nursing unit. The evaluation results can provide a reference for the evaluation of nursing unit performance.
【學位授予單位】：山西醫(yī)科大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：R47

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本文編號：1805725