基于SCOR模型的社區(qū)養(yǎng)老服務供應鏈運作風險管理研究
發(fā)布時間：2019-01-22 13:26
【摘要】：人口老齡化、平均壽命增加、個人退休后可支配資金上升這三個因素使得中國老年消費群體擴大、老年人有更多時間享受服務、老年人有能力享受優(yōu)質服務。盡管如此，中國的養(yǎng)老服務還是處于初級階段，目前養(yǎng)老體系還不健全、養(yǎng)老模式也沒有發(fā)展成熟、養(yǎng)老服務運作也不完善。正因為養(yǎng)老服務的市場和當前供給的不匹配，，所以社會以及學術界都給予了養(yǎng)老服務很高的關注。 社區(qū)養(yǎng)老是養(yǎng)老服務的一種，是目前城市養(yǎng)老服務中比較典型的模式，在供應鏈的視角下非常具有研究的價值，本文則對社區(qū)養(yǎng)老服務供應鏈運作風險管理進行研究。進行風險管理首先需要將研究的對象定義清楚，本文則基于供應鏈運作參考模型模型（SCOR）和客戶鏈運作參考模型（CCOR）來識別出社區(qū)養(yǎng)老服務供應鏈的運作流程，但是目前的SCOR模型是實體產品供應鏈的運作模型，本文不能直接借用，需要先對該模型進行改進，所以在進行風險管理研究前本文的研究內容為： 模型改進。改進產品供應鏈的運作模型到服務供應鏈領域； 流程定義。定義出社區(qū)養(yǎng)老服務供應鏈具體運作流程。進行了清晰的界定后，本文進入社區(qū)養(yǎng)老服務供應鏈運作風險管理的內容： 風險識別。在已經清晰定義的流程上進行風險因素識別并形成風險因素集； 風險評價。利用主成份分析法來分析風險因素的關聯(lián)性；利用因子排序法和模糊綜合評價法來評價風險因素集； 風險對策。分析風險因素的原因，給出每一個因素對應的管理對策，最后以逢源社區(qū)為例給出現(xiàn)狀分析和管理建議。 本文通過如上嚴密的邏輯進行，研究過程可以給服務供應鏈運作和供應鏈運作風險管理提供極好的參考模式，研究的結果則給出社區(qū)養(yǎng)老服務供應鏈中服務集成商進行風險管理的管理對策。
[Abstract]:The aging population, the increase of the average life span, the increase of disposable funds after the individual retires, the three factors that the elderly consumer group of China is expanded, the old people have more time to enjoy the service, the old people have the ability to enjoy the high-quality service. Nevertheless, China's pension service is still in the primary stage, and the old-age pension system is not sound, the old-age mode has not developed and mature, and the service of the old-age service is not perfect. Because the market of the old-age service and the current supply of the non-match, the society and the academic community have given high attention to the old-age service. Community-based pension is a kind of old-age service. It is a typical model in the current urban old-age service. It is of great value in the view of supply chain. In this article, the operation risk management of the supply chain of the community-based pension service is studied. Research. The risk management first needs to define the subject of the study. In this paper, the operation flow of the community-based pension service supply chain is identified based on the supply chain operation reference model (SCOR) and the customer chain operation reference model (CCOR). However, the present SCOR model is an operation model of the entity product supply chain. This paper can not be used directly, and it is necessary to improve the model. Therefore, the research content in this paper before the risk management study is carried out. to: mode Type improvement. Improve the operational model of the product supply chain to the service supply the chain field; Process definition. Define community pension service supply chain After a clear definition, this paper enters into the operation risk of the community-based pension service supply chain. Content of management: Risk identification. Risk factor identification is performed on a process that has been clearly defined and To form a risk factor Risk evaluation. Analysis of the relevance of risk factors by using principal component analysis method; using factor ranking method and fuzzy comprehensive evaluation to evaluate the wind Risk factors set; Risk countermeasures. Analyze the cause of risk factors, and give the management countermeasures corresponding to each factor, and finally meet the source community as an example. This paper gives an excellent reference model for the operation of the service supply chain and the operation risk management of the supply chain. The results of the study give the service set in the supply chain of the community pension service.
【學位授予單位】：華南理工大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：D669.6;F274
本文編號：2413250
[Abstract]:The aging population, the increase of the average life span, the increase of disposable funds after the individual retires, the three factors that the elderly consumer group of China is expanded, the old people have more time to enjoy the service, the old people have the ability to enjoy the high-quality service. Nevertheless, China's pension service is still in the primary stage, and the old-age pension system is not sound, the old-age mode has not developed and mature, and the service of the old-age service is not perfect. Because the market of the old-age service and the current supply of the non-match, the society and the academic community have given high attention to the old-age service. Community-based pension is a kind of old-age service. It is a typical model in the current urban old-age service. It is of great value in the view of supply chain. In this article, the operation risk management of the supply chain of the community-based pension service is studied. Research. The risk management first needs to define the subject of the study. In this paper, the operation flow of the community-based pension service supply chain is identified based on the supply chain operation reference model (SCOR) and the customer chain operation reference model (CCOR). However, the present SCOR model is an operation model of the entity product supply chain. This paper can not be used directly, and it is necessary to improve the model. Therefore, the research content in this paper before the risk management study is carried out. to: mode Type improvement. Improve the operational model of the product supply chain to the service supply the chain field; Process definition. Define community pension service supply chain After a clear definition, this paper enters into the operation risk of the community-based pension service supply chain. Content of management: Risk identification. Risk factor identification is performed on a process that has been clearly defined and To form a risk factor Risk evaluation. Analysis of the relevance of risk factors by using principal component analysis method; using factor ranking method and fuzzy comprehensive evaluation to evaluate the wind Risk factors set; Risk countermeasures. Analyze the cause of risk factors, and give the management countermeasures corresponding to each factor, and finally meet the source community as an example. This paper gives an excellent reference model for the operation of the service supply chain and the operation risk management of the supply chain. The results of the study give the service set in the supply chain of the community pension service.
【學位授予單位】：華南理工大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：D669.6;F274
【參考文獻】
相關期刊論文 前10條
1 柴大勝;申金升;李根柱;;基于WBS-RBS和AHP方法的虛擬物流組織風險研究[J];北京交通大學學報(社會科學版);2006年03期
2 馬林;;基于SCOR模型的供應鏈一體化風險管理研究[J];商業(yè)研究;2008年06期
3 田原;;日本城市社區(qū)養(yǎng)老服務的經驗與啟示[J];當代經濟;2010年09期
4 樊瑋,唐平,熊世權,易樹平,黃秀俠;汽車零部件企業(yè)供貨風險的模糊綜合評判[J];重慶大學學報(自然科學版);2005年03期
5 周曉丹;程列鳳;陳玉秀;;健康管理體檢中心導診護士與客戶糾紛原因分析與防范[J];福州總醫(yī)院學報;2008年02期
6 劉偉華;季建華;王振強;;基于服務產品的服務供應鏈設計[J];工業(yè)工程;2008年04期
7 楊乃定,Rolf Mirus;企業(yè)集成風險管理——企業(yè)風險管理發(fā)展新方向[J];工業(yè)工程與管理;2002年05期
8 何大義;孔銳;;顧客滿意度調查中因子權重的排序估計法[J];工業(yè)工程與管理;2006年04期
9 白少布;;基于有序logistic模型的企業(yè)供應鏈融資風險預警研究[J];經濟經緯;2010年06期
10 李永忠;馮俊文;高朋;楊繼明;;基于質量功能展開的R&D項目風險管理模型[J];技術經濟與管理研究;2010年03期
相關博士學位論文 前1條
1 王磊;面向客戶需求的精益產品開發(fā)方法研究[D];上海交通大學;2012年
本文編號：2413250
本文鏈接：http://sikaile.net/guanlilunwen/gongyinglianguanli/2413250.html
最近更新
教材專著
