本文選題：第三方物流 + 物流服務(wù)質(zhì)量　； 參考：《東華大學(xué)》2014年碩士論文

【摘要】：隨著現(xiàn)代經(jīng)濟(jì)的飛速發(fā)展,物流行業(yè)展現(xiàn)出勃勃生機(jī)!在此背景下,針對(duì)現(xiàn)代物流業(yè)的研究與實(shí)踐獲得各國(guó)學(xué)者與企業(yè)物流管理者們的廣泛關(guān)注,一系列新的問(wèn)題與挑戰(zhàn)也隨之不斷呈現(xiàn)。作為物流服務(wù)管理的核心,改善物流服務(wù)質(zhì)量,并對(duì)物流服務(wù)做出準(zhǔn)確評(píng)價(jià)顯得至關(guān)重要!當(dāng)前,提高物流服務(wù)質(zhì)量成為企業(yè)取得市場(chǎng)競(jìng)爭(zhēng)力的重要手段,基于此,眾多學(xué)者和企業(yè)界管理人員在這一領(lǐng)域正在廣泛地開(kāi)展各方面研究工作。如何提供高質(zhì)量的物流服務(wù),進(jìn)而獲得最后的客戶忠誠(chéng),成為第三方物流企業(yè)生存和發(fā)展的關(guān)鍵。本文基于國(guó)外已有的較為成熟的物流服務(wù)質(zhì)量研究理論,進(jìn)一步做深入分析,并通過(guò)實(shí)例驗(yàn)證對(duì)第三方物流企業(yè)的物流服務(wù)質(zhì)量評(píng)價(jià)開(kāi)展研究工作。 本文首先結(jié)合物流業(yè)的發(fā)展現(xiàn)狀,對(duì)目前國(guó)內(nèi)外有關(guān)物流方面的研究工作做了綜述,進(jìn)而系統(tǒng)地闡述物流服務(wù)質(zhì)量的內(nèi)涵和測(cè)定手段。其次分析了UTi國(guó)際物流有限公司(以下簡(jiǎn)稱(chēng)UTi公司)物流管理的發(fā)展現(xiàn)狀和方向,單純的貨物運(yùn)輸作為傳統(tǒng)業(yè)務(wù)是提高物流服務(wù)質(zhì)量的基石,然而面對(duì)競(jìng)爭(zhēng)日益激烈的物流市場(chǎng)以及客戶對(duì)于優(yōu)化自身供應(yīng)鏈的強(qiáng)大需求,UTi公司開(kāi)始實(shí)施滿足客戶需求的物流服務(wù)產(chǎn)品——訂單管理,涵蓋了從貿(mào)易雙方訂單生成到最終交貨付清的整條供應(yīng)鏈管理。而后,基于國(guó)內(nèi)外現(xiàn)有的對(duì)物流企業(yè)物流服務(wù)質(zhì)量的研究工作和論證成果,綜合第三方物流企業(yè)的特性及公司物流管理的實(shí)際情況,分析出評(píng)價(jià)出UTi公司物流服務(wù)質(zhì)量多個(gè)指標(biāo),并制定了相關(guān)調(diào)查問(wèn)卷,進(jìn)行數(shù)據(jù)分析與研究,從而構(gòu)建了UTi公司物流服務(wù)質(zhì)量評(píng)價(jià)的指標(biāo)體系。最后根據(jù)各一級(jí)指標(biāo)間的因果關(guān)系構(gòu)建了UTi公司的物流服務(wù)質(zhì)量評(píng)價(jià)模型,建立物流服務(wù)質(zhì)量的結(jié)構(gòu)方程模型,在此基礎(chǔ)上使用SEM方法對(duì)UTi公司的物流服務(wù)質(zhì)量模型進(jìn)行了實(shí)證研究,根據(jù)分析結(jié)果和公司物流管理的實(shí)際情況,給出了一些相關(guān)建議。
[Abstract]:With the rapid development of modern economy, the logistics industry shows great vitality! In this context, the research and practice of modern logistics industry has been widely concerned by scholars and enterprise logistics managers, and a series of new problems and challenges have been emerging. As the core of logistics service management, it is very important to improve the quality of logistics service and make an accurate evaluation of logistics service. At present, the improvement of logistics service quality has become an important means for enterprises to obtain market competitiveness. Based on this, many scholars and business managers are widely developing research work in this field. How to provide high quality logistics service and obtain customer loyalty becomes the key to the survival and development of third party logistics enterprises. Based on the mature research theory of logistics service quality in foreign countries, this paper makes further analysis, and carries out research work on the evaluation of logistics service quality of third-party logistics enterprises through examples. In this paper, the current situation of logistics industry development, the current domestic and foreign research work on logistics is summarized, and then the connotation of logistics service quality and measurement methods are systematically expounded. Secondly, it analyzes the current situation and direction of logistics management of UTi International Logistics Co., Ltd., which is the cornerstone of improving logistics service quality. However, in the face of the increasingly competitive logistics market and the strong demand of customers for optimizing their own supply chain, UTi Company has begun to implement order management, a logistics service product that meets the needs of customers. Covers the entire supply chain management from the generation of trade-side orders to final delivery. Then, based on the existing research work and demonstration results on logistics service quality of logistics enterprises at home and abroad, the characteristics of third-party logistics enterprises and the actual situation of logistics management are synthesized. This paper analyzes and evaluates several indexes of logistics service quality of UTi Company, and formulates relevant questionnaire, carries on data analysis and research, thus constructs the index system of logistics service quality evaluation of UTi Company. Finally, according to the causality relationship between the first class indexes, the evaluation model of logistics service quality of UTi company is constructed, and the structure equation model of logistics service quality is established. On the basis of this, an empirical study on the logistics service quality model of UTi Company is carried out by using SEM method. According to the results of the analysis and the actual situation of the company's logistics management, some relevant suggestions are given.
【學(xué)位授予單位】：東華大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類(lèi)號(hào)】：F259.1

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