本文選題：精益　切入點：六西格瑪　出處：《天津大學》2014年碩士論文　論文類型：學位論文

【摘要】：精益六西格瑪起源于二十世紀七八十年代，是一種將精益生產(chǎn)與六西格瑪管理相結(jié)合的方法論。其中精益生產(chǎn)的關(guān)鍵是通過減少任何形式的浪費，降低成本，加快過程速度，實現(xiàn)最大增值；六西格瑪管理則注重消除質(zhì)量缺陷，減少波動，不斷創(chuàng)新，以實現(xiàn)顧客滿意和最大收益的系統(tǒng)科學。所以，精益六西格瑪既有精益生產(chǎn)關(guān)注的過程速度，又有六西格瑪管理一貫提倡的過程質(zhì)量，這不僅實現(xiàn)了速度與質(zhì)量的同時提高，還降低了復(fù)雜性的成本。隨著我國市場經(jīng)濟的不斷發(fā)展，建設(shè)一個負責任、民主、高效的服務(wù)型政府已成為政府發(fā)展改革的重要目標，而精益六西格瑪質(zhì)量管理方法從制造業(yè)逐步延伸至公共管理部門，不僅有助于增強公共管理部門的回應(yīng)能力，改進公共行政流程，提高工作效率，節(jié)省開支，更使得精益六西格瑪倡導的“以顧客滿意為目標”與公共部門管理中“執(zhí)政為民”的理念不謀而合。 本文首先分別對精益與六西格瑪管理理論的含義、發(fā)展歷程、核心思想和組織構(gòu)成等方面進行了的闡述，并在此基礎(chǔ)上總結(jié)了兩者的異同點，，討論了精益六西格瑪實施的必要性及現(xiàn)實意義。其次，結(jié)合我國民政工作的發(fā)展現(xiàn)狀，將精益六西格瑪應(yīng)用于民政工作當中，分析了在民政部門實施精益六西格瑪管理的必要性及可行性，通過探討得出民政部門實施精益六西格瑪管理的具體流程。然后，以H省A市民政局為例，選取了服務(wù)質(zhì)量為關(guān)鍵質(zhì)量特性，建立了基于DMAIC模式的民政部門服務(wù)工作改進模型，通過數(shù)據(jù)收集、梳理、測量，分析尋找缺陷并進行改進得到成果。最后，本文對模型建立后的民政服務(wù)工作中的經(jīng)驗教訓進行了總結(jié)，并對今后的工作提出了進一步的展望。
[Abstract]:Lean six Sigma originated in the 1970s and 1980s in 20th century and is a methodology that combines lean production with six Sigma management. The key to lean production is to reduce costs and speed up the process by reducing any form of waste. Six Sigma management focuses on eliminating quality defects, reducing fluctuations, and constantly innovating to achieve customer satisfaction and maximum revenue. Therefore, Lean six Sigma focuses on the process speed of lean production. There is also the process quality that six Sigma management has always advocated, which not only improves the speed and quality at the same time, but also reduces the cost of complexity. With the continuous development of the market economy in our country, we are building a responsible and democratic society. Efficient service-oriented government has become an important goal of government development and reform, and Lean six Sigma quality management method is gradually extended from manufacturing to public administration, which not only helps to enhance the responsiveness of public administration, Improving public administration process, improving work efficiency and saving expenses make Lean six Sigma advocate "customer satisfaction as the goal" and "ruling for the people" in public sector management. In this paper, the meaning of Lean and six Sigma management theory, the development course, the core thought and the organizational structure are expounded, and the similarities and differences between the two theories are summarized. The necessity and practical significance of implementing Lean six Sigma are discussed. Secondly, combined with the development of civil affairs in China, Lean six Sigma is applied to civil affairs. This paper analyzes on the necessity and feasibility of implementing Lean six Sigma management in civil affairs departments, and obtains the concrete process of implementing lean six sigma management in civil affairs departments. Then, taking the Civil Affairs Bureau of A City in H Province as an example, The service quality is selected as the key quality characteristic, and the service improvement model based on DMAIC mode is established. Through data collection, combing, measuring, analyzing and finding defects and improving the results, finally, This paper summarizes the experience and lessons of the civil service work after the establishment of the model, and puts forward further prospects for the future work.
【學位授予單位】：天津大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：D632

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