本文選題：質(zhì)量管理體系　切入點：海事公共服務(wù)　出處：《大連海事大學》2013年碩士論文　論文類型：學位論文

【摘要】：隨著我國社會主義市場經(jīng)濟體制改革的不斷深入,加快行政管理體制改革,建立“權(quán)責一致、分工合理、決策科學、執(zhí)行順暢、監(jiān)督有力”的現(xiàn)代公共行政管理體制,建設(shè)服務(wù)型政府的任務(wù)日益迫切。在此大背景下,2009年10月,交通運輸部海事局黨組在全國海事工作會議上首次明確提出了“四型海事”的發(fā)展理念,其中包含了服務(wù)型海事的建設(shè)目標。 服務(wù)型海事建設(shè)需要立足于我國政治、經(jīng)濟、文化及海運發(fā)展實際,反思和吸取海事公共服務(wù)中存在的問題及其教訓,借鑒國際、國內(nèi)海事管理行政管理體制建設(shè)的成功做法和經(jīng)驗,從理論上進行設(shè)計和指導。本文以導入質(zhì)量管理體系為切入點,以提升海事公共服務(wù)能力建設(shè)為研究目標,著眼于福州海事公共服務(wù)能力建設(shè)的背景、目標及目前仍存在的不足,通過分析福州海事管理機構(gòu)導入并構(gòu)建質(zhì)量體系可行性及必要性,提出加強福州海事公共服務(wù)能力建設(shè)的對策和建議。論文內(nèi)容分為五大部分：第一部分主要通過對我國海事公共服務(wù)能力建設(shè)的背景和現(xiàn)狀進行分析,提出導入質(zhì)量體系提升海事公共管理服務(wù)能力的意義,并對國內(nèi)外政府公共服務(wù)與質(zhì)量管理理論及本人的研究方法進行的闡述,為下文的進一步研究做出鋪墊。第二部分主要對質(zhì)量管理體系及海事公共服務(wù)等進行概念界定,回顧了質(zhì)量管理理論、公共服務(wù)質(zhì)量管理理論及服務(wù)型海事建設(shè)相關(guān)的理論基礎(chǔ),搭建了本論文的理論平臺,并總結(jié)分析了質(zhì)量管理體系及服務(wù)型海事建設(shè)與提升海事公共服務(wù)能力的關(guān)系。第三部分在對福州海事公共服務(wù)及我國海事公共服務(wù)發(fā)展新動向研究的基礎(chǔ)上,對福州海事公共服務(wù)現(xiàn)狀進行分析,明確福州海事當前公共服務(wù)建設(shè)與服務(wù)型海事建設(shè)需要之問存在的差距,提出需要進一步提升海事服務(wù)能力建設(shè)的要求。第四部分主要吸收借鑒中外公共部門特別是海事管理部門導入質(zhì)量管理體系提升公共服務(wù)能力的經(jīng)驗和做法,對海事導入質(zhì)量管理體系的可行性及必要性進行分析,為福州海事提升海事公共能力水平的路徑做出探索。第五部分主要是針對論文研究中發(fā)現(xiàn)的問題,提出提升福州海事部門公共服務(wù)能力對策建議。 本文以理論研究與案例研究相結(jié)合的方法,通過學習借鑒國內(nèi)外公共服務(wù)管理的研究成果,在新公共管理的視野下,探索海事行政管理部門吸收借鑒企業(yè)質(zhì)量管理模式,尋求完善海事行政的管理和控制手段,通過公共服務(wù)管理質(zhì)量體系化的運作模式,在服務(wù)理念、服務(wù)手段、服務(wù)目標、服務(wù)提升機制等方面提出改進建議,以期實現(xiàn)以最佳的公共服務(wù)成本滿足行政相對人對公共產(chǎn)品質(zhì)量要求的目標。
[Abstract]:With the deepening of the reform of the socialist market economic system in our country, we should speed up the reform of the administrative system, and establish a modern public administration system with "consistent powers and responsibilities, reasonable division of labor, scientific decision-making, smooth execution and effective supervision". The task of building a service-oriented government is becoming increasingly urgent. Under this background, in October 2009, the party group of the Bureau of Maritime Affairs of the Ministry of Transport put forward the development concept of "four-type maritime" for the first time at the national maritime work conference. It contains the construction target of service-oriented maritime affairs. The service-oriented maritime construction needs to be based on the reality of political, economic, cultural and maritime transportation development in China, to reflect on and absorb the problems and lessons in maritime public service, and to draw lessons from the international community. The successful practice and experience of domestic maritime administration system construction are designed and guided theoretically. This paper aims at improving the capacity building of maritime public service by introducing quality management system as the starting point. Focusing on the background, objectives and shortcomings of Fuzhou maritime public service capacity building, this paper analyzes the feasibility and necessity of introducing and constructing quality system in Fuzhou maritime administration. The paper is divided into five parts: the first part mainly analyzes the background and present situation of the maritime public service capacity construction in China. This paper puts forward the significance of introducing quality system to enhance the service capacity of maritime public management, and expounds the theory of public service and quality management at home and abroad and the research methods of myself. The second part mainly defines the concept of quality management system and maritime public service, and reviews the theory of quality management. The theory of public service quality management and the theoretical basis of service-oriented maritime construction are built up the theoretical platform of this paper. The relationship between the quality management system, the service-oriented maritime construction and the enhancement of maritime public service capacity is summarized and analyzed. The third part is based on the research on the new development trend of Fuzhou maritime public service and China's maritime public service. This paper analyzes the present situation of Fuzhou maritime public service, and clarifies the gap between Fuzhou maritime service construction and service maritime service construction. Part 4th mainly absorbs and draws lessons from the experience and practice of introducing quality management system into the quality management system in China and foreign countries, especially maritime administrative departments, to enhance the public service capacity. This paper analyzes the feasibility and necessity of introducing the quality management system into the maritime industry, and explores the path to enhance the maritime public capacity in Fuzhou. Part 5th is mainly aimed at the problems found in the research of the thesis. Countermeasures and suggestions are put forward to improve the public service capacity of Fuzhou maritime department. In this paper, by combining theoretical research with case study, by learning from the research results of public service management at home and abroad, this paper explores the model of enterprise quality management absorbed by maritime administration departments under the new public management vision. Seeking to perfect the management and control means of maritime administration, through the operation mode of systematization of public service management quality, put forward some improvement suggestions in service concept, service means, service target, service promotion mechanism, etc. In order to achieve the best cost of public service to meet the administrative counterpart of public product quality requirements.
【學位授予單位】：大連海事大學
【學位級別】：碩士
【學位授予年份】：2013
【分類號】：D630

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