本文選題：設(shè)計事理學(xué)理論　切入點：數(shù)據(jù)可視化　出處：《天津科技大學(xué)》2015年碩士論文　論文類型：學(xué)位論文

【摘要】：隨著網(wǎng)絡(luò)購物的快速發(fā)展,電子商務(wù)與物流業(yè)各自的體系也在不斷的完善,同時社會生活水平的提高也使得客戶對快遞服務(wù)有了更加高的要求,物流企業(yè)面臨新的轉(zhuǎn)型升級,本論文通過對比國內(nèi)外的快遞交通工具現(xiàn)狀,指出我國的城市快遞車現(xiàn)狀令人堪憂,目前的快遞車在安全性、體驗性已滿足不了快遞員和客戶的需求,僅僅滿足把快件從A運(yùn)送到B這最基本的任務(wù)上,相關(guān)物流操作流程也不夠規(guī)范,需引起重視。且城市短途快遞行業(yè)自身管理運(yùn)輸?shù)谋锥碎_始顯現(xiàn),爆倉現(xiàn)象、運(yùn)輸響應(yīng)慢時有發(fā)生。作為聯(lián)系快遞公司和收件人的交通工具的快遞派送車也成為目前發(fā)展的一塊短板。短短幾年的時間,大中小城市中出現(xiàn)了很多的小型快遞車,這主要是由于城市復(fù)雜路況而衍生出來的一類新型運(yùn)輸工具。這類快遞車大多是由電動自行車、小型三輪摩托車簡單改裝而來,其缺點是沒有統(tǒng)一的辨識標(biāo)準(zhǔn),在取件過程中用戶很難區(qū)分快遞企業(yè),降低了快遞運(yùn)輸效率。因此,這類不符合規(guī)范的改裝快遞車急需用一種新型城市短途快遞交通工具來代替。在進(jìn)行短途快遞車設(shè)計時,本論文運(yùn)用設(shè)計事理學(xué)理論應(yīng)對快遞收發(fā)站現(xiàn)狀、快遞運(yùn)輸流程、快遞車使用過程中人的行為進(jìn)行了研究分析。將對快遞車“物”的設(shè)計轉(zhuǎn)變?yōu)閷爝f車“事”的設(shè)計。并且通過數(shù)據(jù)可視化方法、蹲式坐姿理論、二維碼技術(shù)概念知識體系,為后續(xù)研究提供數(shù)據(jù)呈現(xiàn)與技術(shù)支持。在具體進(jìn)行設(shè)計時,首先,選取在天津市主城區(qū)具有標(biāo)志性的幾個快遞公司作為研究對象,并將快遞車使用者快遞員承擔(dān)的小范圍同城短途運(yùn)輸任務(wù)作為設(shè)計目標(biāo)。通過對快遞收發(fā)站運(yùn)作流程、快遞員的收派行為、短途快遞車進(jìn)行“事”系統(tǒng)結(jié)構(gòu)與層次的分析之后,認(rèn)識到目前收發(fā)站和收派行為存在的不足,并運(yùn)用設(shè)計事理學(xué)將“事”行為進(jìn)行了細(xì)致分解,對二者進(jìn)行了優(yōu)化。之后,通過調(diào)查問卷了解快遞員和客戶的心理訴求,明確快遞車在快遞員和客戶中所起到的功能作用,并對快遞車進(jìn)行了新的功能添加設(shè)定。最后,通過事理學(xué)理論所得到的快遞車設(shè)計的內(nèi)外部因素與調(diào)查問卷得出的結(jié)果,設(shè)計符合現(xiàn)代短途運(yùn)輸任務(wù)的新型快遞車。本論文通過應(yīng)用設(shè)計事理學(xué)理論,研究傳統(tǒng)短途快遞車的使用方式對其進(jìn)行優(yōu)化,重新定義物流運(yùn)輸流程,提高快遞公司工作效率,健全物流配送體系,最終完成短途快遞車的設(shè)計。其目的是試圖解決目前不規(guī)范的短途快遞車使用現(xiàn)狀,改善快遞運(yùn)輸環(huán)境,為快遞公司增加一定的附加值,增強(qiáng)市場競爭力。
[Abstract]:With the rapid development of online shopping system, e-commerce and logistics industry respectively is constantly improving, and raise the level of social life also enables customers to express service with more high demand, upgrade the new transformation facing logistics enterprises, this paper express transportation status through comparison at home and abroad, pointed out that our country city express car situation is worrying, the express car in safety, the experience has been unable to meet the needs of our customers and couriers to transport, just to meet the shipment from A to B the most basic tasks, related to logistics operation process is not standardized, need to pay attention to. And the city express industry management shortcomings of their own short transportation began to appear, explosion phenomenon, transport slow response has occurred. Contact the courier company and the recipient as transport express delivery vehicles have become a short board of the current development of just a few. In time, there were a lot of small medium and small city express car, which is mainly due to a new type of transport derived from the city complex road. The express car mostly by electric bicycle, motorcycle and small simple modification, the drawback is that there is no uniform identification standard in the process. The user is difficult to distinguish between the express enterprise, reduce the express transportation efficiency. Therefore, it does not conform to the standard modification is in urgent need of a new express car city express short distance transport instead. In short the express car design, this paper uses design Affairology theory to deal with the current situation of express courier transceiver station, transport process express car use in the process of behavior was analyzed. The express car design of "materials" into "things" to express car design. And through the method of data visualization, squatting posture and The two-dimensional code technology knowledge system, data presentation and technical support for the follow-up study. In the specific design, first of all, it selects the iconic several express company as the research object in the urban area of Tianjin City, and the express car users courier bear small city of short distance transport tasks as the design goal by. Operation process of express transceiver stations, courier delivery, short delivery vehicle for the "thing" system structure and hierarchy analysis, recognize the problems currently receiving station and delivery behavior, and the use of design Affairology "thing" the conduct of a detailed decomposition, the two were optimized. After understanding the psychological demands of courier and customers through the questionnaire, the function of clear express car couriers and customer plays, and the express car for a new set. The function of adding After that, the internal and external factors of the express car design and questionnaire obtained by Affairology theory results, the design conforms to the modern short distance transport missions of the new express car. This paper through the application of design Affairology theory, carries on the optimization of the traditional short delivery vehicle use, re definition of logistics transportation process, improve the work the efficiency of the courier company, perfect logistics system design, finally completed the short delivery vehicle. Its purpose is to try to resolve the current non-standard short delivery vehicle use situation, improve the environment for the express transportation, express some added value increase, and enhance market competitiveness.

【學(xué)位授予單位】：天津科技大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：TB47

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