本文選題：無(wú)禮行為 + 惡化升級(jí)　； 參考：《心理科學(xué)進(jìn)展》2017年02期

【摘要】：工作場(chǎng)所無(wú)禮行為不僅會(huì)給員工帶來(lái)一系列消極影響,還會(huì)導(dǎo)致員工"以牙還牙,加倍奉還",引起行為的惡化升級(jí),嚴(yán)重污染組織環(huán)境。而文明行為則有利于組織中人際關(guān)系的和諧發(fā)展,帶給員工眾多積極影響。梳理無(wú)禮行為惡化升級(jí)的相關(guān)研究,從受害者和旁觀者的角度詳細(xì)分析無(wú)禮行為惡化升級(jí)的多條途徑和原因;并基于情緒的認(rèn)知評(píng)價(jià)理論,從評(píng)價(jià)和情緒入手,對(duì)無(wú)禮行為惡化升級(jí)的詳細(xì)機(jī)制和影響因素進(jìn)行解析,構(gòu)建無(wú)禮行為的惡化升級(jí)模型。與此同時(shí),著眼于促進(jìn)無(wú)禮行為的積極轉(zhuǎn)化,對(duì)文明行為的CREW干預(yù)(Civility,Respect and Engagement in the Workforce)的研究進(jìn)行總結(jié),并分析個(gè)體水平的文明行為和組織水平的文明氣氛的積極作用。
[Abstract]:Disrespectful behavior in the workplace not only has a series of negative effects on employees, but also leads to "tit-for-tat, double return", resulting in the worsening of behavior and serious pollution of the organizational environment. Civilized behavior is conducive to the harmonious development of interpersonal relations in the organization, and brings many positive effects to employees. Combing the relevant studies on the deterioration and upgrading of rude behavior, analyzing the multiple ways and causes of the deterioration and escalation of rude behavior from the perspective of the victims and bystanders, and the cognitive evaluation theory based on emotion, starting from the evaluation and emotion. The detailed mechanism and influencing factors of the aggravation and upgrading of rude behavior are analyzed, and the model of deterioration and upgrading of rude behavior is constructed. At the same time, with a view to promoting the positive transformation of rude behavior, this paper sums up the research on the CREW intervention of civilized behavior, and analyzes the positive role of the civilized behavior at the individual level and the civilized atmosphere at the organizational level.
【作者單位】： 武漢大學(xué)哲學(xué)學(xué)院心理學(xué)系;
【基金】：湖北省教育科學(xué)規(guī)劃2016年度課題(2016GB002)
【分類(lèi)號(hào)】：C93-05
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本文編號(hào)：1976387