本文關(guān)鍵詞：A公司石油行業(yè)勞務(wù)派遣服務(wù)創(chuàng)新研究　出處：《深圳大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

  更多相關(guān)文章： 勞務(wù)派遣 服務(wù)創(chuàng)新 服務(wù)創(chuàng)新驅(qū)動(dòng)力模型 服務(wù)創(chuàng)新四維度模型

【摘要】：勞務(wù)派遣作為人力資源市場(chǎng)新興產(chǎn)業(yè),近年來(lái)一直保持著快速的發(fā)展態(tài)勢(shì),在石油行業(yè)中勞務(wù)派遣被普遍使用,有著廣泛的市場(chǎng)前景,但隨著勞務(wù)派遣行業(yè)競(jìng)爭(zhēng)不斷加劇,服務(wù)同質(zhì)化嚴(yán)重,派遣企業(yè)普遍陷入價(jià)格戰(zhàn)的惡性競(jìng)爭(zhēng)中。A公司是國(guó)內(nèi)最早一批專門從事石油行業(yè)勞務(wù)派遣服務(wù)機(jī)構(gòu)之一,面對(duì)空前的機(jī)遇與挑戰(zhàn),必須結(jié)合石油行業(yè)人力市場(chǎng)需求,充分協(xié)調(diào)利用內(nèi)部資源,探索石油行業(yè)勞務(wù)派遣服務(wù)創(chuàng)新措施,以推動(dòng)企業(yè)服務(wù)創(chuàng)新發(fā)展及獲取市場(chǎng)競(jìng)爭(zhēng)力。本文通過(guò)A公司石油行業(yè)勞務(wù)派遣服務(wù)創(chuàng)新策略案例分析,幫助企業(yè)探尋應(yīng)對(duì)市場(chǎng)需求的創(chuàng)新舉措,從根本上推動(dòng)企業(yè)發(fā)展。本文運(yùn)用文獻(xiàn)研究法、個(gè)案研究法及訪談?wù){(diào)查法,對(duì)服務(wù)創(chuàng)新概念、服務(wù)創(chuàng)新驅(qū)動(dòng)力模型、服務(wù)創(chuàng)新四維度模型進(jìn)行介紹,闡述勞務(wù)派遣行業(yè)發(fā)展現(xiàn)狀,運(yùn)用PEST、價(jià)值鏈分析方法對(duì)A公司所處環(huán)境、價(jià)值鏈等問(wèn)題進(jìn)行分析,并對(duì)公司業(yè)務(wù)關(guān)鍵部門負(fù)責(zé)人、一線員工及用工單位管理層、人力資源專家進(jìn)行深度訪談,闡述A公司石油行業(yè)勞務(wù)派遣服務(wù)現(xiàn)狀,分析勞務(wù)派遣服務(wù)問(wèn)題的根本原因,并從服務(wù)創(chuàng)新四維度模型的新服務(wù)概念、新顧客界面、新服務(wù)傳遞系統(tǒng)以及技術(shù)四個(gè)維度提出勞務(wù)派遣服務(wù)創(chuàng)新舉措。首先由勞務(wù)派遣基本服務(wù)向增值服務(wù)延伸、功能服務(wù)向管理服務(wù)延伸,開展差異化、可定制的人才派遣服務(wù),建立勞務(wù)派遣服務(wù)前饋預(yù)警機(jī)制,然后對(duì)原有客戶、雇員溝通渠道進(jìn)行創(chuàng)新優(yōu)化,加強(qiáng)對(duì)用工單位專業(yè)、溝通合作方面的培訓(xùn),構(gòu)建與維護(hù)網(wǎng)絡(luò)論壇,增強(qiáng)市場(chǎng)部門及人力資源中心協(xié)同開拓市場(chǎng)的聯(lián)動(dòng)作用,增強(qiáng)業(yè)務(wù)拓展人員持續(xù)服務(wù)意識(shí),推行員工績(jī)效管理及激勵(lì)措施創(chuàng)新,引入適配先進(jìn)技術(shù)推動(dòng)服務(wù)產(chǎn)品創(chuàng)新,最后為保證服務(wù)創(chuàng)新策略的順利實(shí)施,從公司戰(zhàn)略、組織架構(gòu)、員工團(tuán)隊(duì)、激勵(lì)制度、資金投入、企業(yè)文化等方面構(gòu)建了較為完善的保障措施,通過(guò)服務(wù)創(chuàng)新的順利實(shí)施提高企業(yè)核心競(jìng)爭(zhēng)力。
[Abstract]:The labor dispatch as the human resources market in emerging industries, in recent years has maintained a momentum of rapid development in the oil industry, labor dispatch has been widely used, has a broad market prospects, but with the labor dispatch industry increasing competition, service homogeneity, dispatch enterprises generally fall into the price competition. A company is the first batch of domestic oil industry specializing in labor dispatch service institutions, facing unprecedented opportunities and challenges, must be combined with the demand of oil industry human resource market, fully coordinated use of internal resources, to explore the oil industry labor dispatch service innovation measures, to promote the enterprises to obtain market competitiveness and service innovation development. Based on A company's oil industry labor dispatch service innovation strategy case analysis, this paper helps enterprises explore innovative measures to deal with market demand, and fundamentally promote the development of enterprises. This paper uses the research methods of interview and literature research method, case study method, the concept of service innovation, service innovation driving force model, four dimensional model of service innovation are introduced, elaborated the dispatch industry development status, the use of PEST, the value chain analysis method of A, the environment and value chain were analyzed, and the key business department responsible person, employee and employer management, human resources experts were interviewed, elaborated A oil industry labor dispatch service status, root cause analysis of the labor dispatch service problems, and from the four dimensional model of service innovation of the new service concept, new customer interface, new service delivery system and technology the four dimensions of the proposed labor dispatch service innovation. First by the labor dispatch service, value-added services to extend the basic functions of management services to the extension of the service, to provide differentiated and customized talent dispatch service, the establishment of labor dispatch service feedforward early warning mechanism, and then the original customer, employee communication channels innovation optimization, and strengthen the communication and cooperation of professional labor units, training, construction and the maintenance of the network forum, strengthen the role of market linkage department and the center for human resources collaborative marketing, enhance business development personnel continued service consciousness, the implementation of performance management and incentive measures of innovation, introduction of adapting advanced technology to promote product and service innovation, in order to ensure the smooth implementation of service innovation strategy, the safeguard measures more perfect from the aspects of construction corporate strategy, organizational structure, staff, incentive system, capital investment, enterprise culture, through service innovation Smooth implementation to improve the core competitiveness of enterprises.
【學(xué)位授予單位】：深圳大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：F426.22;F272.92

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