發(fā)布時間：2018-02-09 18:15

  本文關(guān)鍵詞： 服務(wù)外包 國際競爭力 優(yōu)劣勢 影響因素　出處：《西南財經(jīng)大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

【摘要】：20世紀(jì)90年代末,軟件業(yè)外包首先在印度興起,開創(chuàng)了國際服務(wù)外包的先河,之后服務(wù)外包這一新興的服務(wù)業(yè)便在世界范圍內(nèi)發(fā)展壯大,并日益受到各國的關(guān)注。就近幾年而言,全球服務(wù)外包市場保持著穩(wěn)定的增長,離岸市場的規(guī)模不斷擴大,并具有巨大的增長空間。從國際分工角度看,美國、歐盟、日本等發(fā)達(dá)國家仍然是主要的發(fā)包國,而印度、中國、俄羅斯、愛爾蘭、巴西等新興經(jīng)濟(jì)體是主要的接包國�，F(xiàn)今,中國已經(jīng)發(fā)展為全球第二大服務(wù)外包的承接國,僅次于印度,在服務(wù)外包這個新興產(chǎn)業(yè)中扮演著承接大國的角色。本文以此為研究背景,對中國在承接服務(wù)外包產(chǎn)業(yè)的國際競爭力情況進(jìn)行深入研究。 本文的研究大致分為三個部分,在闡述研究背景和意義的基礎(chǔ)上,對我國國際服務(wù)外包的產(chǎn)業(yè)國際競爭力進(jìn)行橫向和縱向分析,首先度量我國服務(wù)外包的產(chǎn)業(yè)國際競爭力發(fā)展水平,再分別針對服務(wù)外包的子行業(yè)ITO和BPO,對影響服務(wù)外包產(chǎn)業(yè)國際競爭力的主要因素進(jìn)行中印比較分析,并闡明了中國在承接國際服務(wù)外包方面的優(yōu)劣勢。隨后結(jié)合前文提出的主要因素,分別就ITO和BPO兩個行業(yè)進(jìn)行產(chǎn)業(yè)國際競爭力的影響因素實證分析,驗證各個因素的影響程度,并分析原因。最后結(jié)合前文對中國的競爭優(yōu)劣勢分析以及實證分析的結(jié)果,針對我國服務(wù)外包存在競爭劣勢的方面,提出一些利于行業(yè)發(fā)展的可行政策。 通過三個部分的研究,本文具體得出以下三方面結(jié)論： (1)利用RCA、MS和TCI三個指標(biāo)對我國服務(wù)外包產(chǎn)業(yè)國際競爭力進(jìn)行度量,結(jié)果顯示,中國在承接服務(wù)外包行業(yè)上確實具有競爭優(yōu)勢,但競爭力處于相對較弱的狀態(tài)。中印比較得出,兩國服務(wù)外包產(chǎn)業(yè)國際競爭力存在較大的差距,印度具有絕對的比較優(yōu)勢。 (2)通過中印承接服務(wù)外包影響因素的對比分析,可以總結(jié)得出我國服務(wù)外包產(chǎn)業(yè)在基礎(chǔ)設(shè)施條件、人力成本和宏觀經(jīng)濟(jì)環(huán)境方面有著競爭優(yōu)勢,在市場結(jié)構(gòu)、知識產(chǎn)權(quán)保護(hù)、人才儲備和利用外資方面相對處于競爭劣勢。 (3)分別對TTO和BPO進(jìn)行影響因素實證分析,結(jié)果顯示：對于信息技術(shù)服務(wù)外包產(chǎn)業(yè)而言,其市場的集中度較低,利用外資的力度和深度需要加強,且知識產(chǎn)權(quán)保護(hù)的力度與產(chǎn)業(yè)國際競爭力呈現(xiàn)正相關(guān)。對于業(yè)務(wù)流程外包而言,市場開放程度與產(chǎn)業(yè)國際競爭力呈現(xiàn)正相關(guān),而薪酬成本對于當(dāng)前中國BPO產(chǎn)業(yè)國際競爭力的影響并不顯著。此外,產(chǎn)業(yè)研發(fā)人員強度與基礎(chǔ)設(shè)施水平對于整個服務(wù)外包行業(yè)都產(chǎn)生了正的影響,而行業(yè)發(fā)展水平卻呈現(xiàn)負(fù)的影響,這可能是因為行業(yè)存在“門檻效應(yīng)”。 本文的創(chuàng)新之處在于： (1)本文在中印的優(yōu)劣勢比較中,首先提出了對服務(wù)外包產(chǎn)業(yè)國際競爭力的產(chǎn)生影響的宏觀環(huán)境因素,隨后分別探討影響服務(wù)外包不同子行業(yè)ITO和BPO產(chǎn)業(yè)國際競爭力的主要因素,并進(jìn)行比較分析和實證分析。這種將服務(wù)外包行業(yè)細(xì)分,分別進(jìn)行影響因素分析及對比的方法可能為服務(wù)外包產(chǎn)業(yè)競爭力的研究提供了新思路。 (2)本文在實證研究部分采用了新的思路,對度量產(chǎn)業(yè)國際競爭力的三個指標(biāo)RCA、MS和TCI分別進(jìn)行影響因素回歸,且在選擇變量時,在傳統(tǒng)的“鉆石模型”的基礎(chǔ)上納入利用外資情況和市場開放程度兩個新的變量進(jìn)行分析,得出了與其他學(xué)者有所不同的結(jié)論,這也為服務(wù)外包行業(yè)國際競爭力的研究提供了一個全新的研究思路。
[Abstract]:At the end of 1990s, the software outsourcing industry first appeared in India, creating a precedent for international service outsourcing, service outsourcing after this emerging service industry in the world within the scope of development, and has attracted international attention. In recent years, the global service outsourcing market maintained a steady growth, expanding the size of the offshore market and, with tremendous growth space. From the perspective of the international division of labor, the United States, European Union, Japan and other developed countries are still the main contract in India, Chinese, Russia, Ireland, Brazil and other emerging economies are the main Outsourcee country. Nowadays, Chinese has developed to undertake the country, the world's second largest service outsourcing after India, play a role in this country to undertake service outsourcing in emerging industries. This paper is based on this background, the China in the international competitiveness of service outsourcing industry to undertake. Do a thorough study.
This paper is divided into three parts, based on expounding the background and significance of the research on the transverse and longitudinal analysis on industrial international competitiveness of China's international service outsourcing, the development level of the international competitiveness of the industry first measure of China's service outsourcing, and service outsourcing industry respectively for ITO and BPO, the main the factors affecting the international competitiveness of service outsourcing industry in India comparative analysis, and expounds the advantages and disadvantages of China in international service outsourcing aspects. Then combining with the main factors mentioned above, an empirical analysis of factors affecting the international competitiveness of the industry were ITO and BPO in two industries, the influence degree of various factors to verify, and analyze the reasons. According to the analysis on China competitive advantages and disadvantages analysis and empirical results, in view of China's service outsourcing has a competitive disadvantage, put forward some beneficial A feasible policy for the development of the industry.
Through the study of three parts, this article concretely draws the following three conclusions:
(1) the use of RCA, MS and TCI three indicators to measure, the international competitiveness of China's service outsourcing industry shows that China does have a competitive advantage in the service outsourcing industry, but the competitiveness in a relatively weak state. India comparison shows that there is a big gap between China and the international competitiveness of service outsourcing industry, India has a comparative absolute advantage.
(2) by India service outsourcing factors affecting the comparative analysis, can conclude that China's service outsourcing industry in infrastructure, has a competitive advantage of labor costs and macroeconomic environment, market structure, intellectual property protection, talent reserve and the use of foreign capital is relatively at a competitive disadvantage.
(3) TTO and BPO respectively to analyze influence factors, empirical results show that: for the information technology services outsourcing industry, the market concentration is low, the use of foreign capital strength and depth needs to be strengthened, and the enforcement of intellectual property rights and the international competitiveness of the industry showed a positive correlation. The business process outsourcing, positive the relevant market openness and international competitiveness of industry, and the influence of compensation cost for the current Chinese BPO industry's international competitiveness is not significant. In addition, the industrial R & D personnel strength and the level of infrastructure for the entire service outsourcing industry have a positive impact on the development level of the industry, and it has a negative effect, it may be because the industry "threshold effect".
The innovation of this article lies in:
(1) this paper compares the advantages and disadvantages in India, this paper proposes the macro environmental impact on the international competitiveness of service outsourcing industry factors, the main factors were to investigate the effects of service outsourcing in different sub sectors ITO and BPO industry's international competitiveness, and comparative analysis and empirical analysis. The service outsourcing industry segments. Which provides a new idea for research the competitiveness of service outsourcing industry in the method of factors analysis and comparison.
(2) this paper adopts a new idea in the part of empirical research, the three measurement of RCA index of industry's international competitiveness, MS and TCI respectively, the factors influencing the regression, and in the selection of variables, in the traditional "Diamond Model" on the basis of the use of foreign capital into the situation and the degree of market opening two new variables analysis and other scholars have obtained different conclusions, this research for the international competitiveness of service outsourcing industry provides a new research ideas.

【學(xué)位授予單位】：西南財經(jīng)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：F752.68

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