【摘要】：本文采用案例分析、比較法研究和利益平衡的研究方法，將消費(fèi)仲裁制度和臨時(shí)仲裁制度作為研究對(duì)象，對(duì)我國(guó)消費(fèi)仲裁制度的現(xiàn)狀和特點(diǎn)以及引入臨時(shí)仲裁的可行性進(jìn)行分析。同時(shí)，通過(guò)分析英美等西方國(guó)家的成功立法，借鑒其消費(fèi)仲裁制度相關(guān)法律現(xiàn)狀，并提出構(gòu)建臨時(shí)消費(fèi)仲裁制度的設(shè)想。 本文共分導(dǎo)言、正文和結(jié)語(yǔ)三部分，其中正文共有四章： 第一章是對(duì)我國(guó)現(xiàn)有消費(fèi)仲裁制度的系統(tǒng)分析。本章首先明確了消費(fèi)爭(zhēng)議的含義以及其不同于一般商事?tīng)?zhēng)議的特點(diǎn)。然后，，從我國(guó)消費(fèi)仲裁制度的法律依據(jù)、實(shí)踐特點(diǎn)等多個(gè)方面分析得出了我國(guó)現(xiàn)有的消費(fèi)仲裁制度所存在的缺陷。 第二章主要介紹了歐美一些比較典型和成熟的消費(fèi)仲裁制度及其運(yùn)行情況。本章從消費(fèi)仲裁協(xié)議的約定方式、消費(fèi)爭(zhēng)議仲裁機(jī)構(gòu)的設(shè)置、仲裁員的選任制度、消費(fèi)仲裁程序的設(shè)置等多個(gè)方面進(jìn)行探討，旨在總結(jié)域外立法和實(shí)踐經(jīng)驗(yàn)為臨時(shí)仲裁制度引入消費(fèi)仲裁制度提供借鑒。 第三章是對(duì)臨時(shí)仲裁制度引入的可行性分析。本章首先結(jié)合臨時(shí)仲裁的特點(diǎn)以及我國(guó)臨時(shí)仲裁制度的現(xiàn)狀指出臨時(shí)仲裁在我國(guó)的立法缺失阻礙了我國(guó)仲裁系統(tǒng)的發(fā)展。再者，通過(guò)分析臨時(shí)仲裁的優(yōu)點(diǎn)指出引入臨時(shí)仲裁有利于彌補(bǔ)我國(guó)現(xiàn)有消費(fèi)仲裁制度的缺陷更好地發(fā)揮消費(fèi)仲裁的優(yōu)勢(shì)，從而得出引入臨時(shí)仲裁的合理領(lǐng)域和理想平臺(tái)的結(jié)論。 第四章提出了在我國(guó)構(gòu)建臨時(shí)消費(fèi)仲裁制度的設(shè)想。本章在前文提出我國(guó)現(xiàn)有消費(fèi)仲裁制度的不足和引入臨時(shí)仲裁制度的可行性和優(yōu)點(diǎn)的基礎(chǔ)上，分別從建立和完善臨時(shí)消費(fèi)仲裁員的選任和法律責(zé)任制度；仲裁機(jī)構(gòu)、消費(fèi)者協(xié)會(huì)和法院對(duì)臨時(shí)消費(fèi)仲裁的監(jiān)督和支持；在線臨時(shí)消費(fèi)仲裁的設(shè)想等幾個(gè)方面就如何將臨時(shí)仲裁引入消費(fèi)仲裁制度提出了完善的對(duì)策和建議。
[Abstract]:This paper takes the consumer arbitration system and the temporary arbitration system as the research object, using the case analysis, the comparative law research and the interest balance research method. This paper analyzes the present situation and characteristics of China's consumer arbitration system and the feasibility of introducing temporary arbitration. At the same time, by analyzing the successful legislation of western countries such as the United States and the United States, the author draws lessons from the current situation of the relevant laws of the consumer arbitration system, and puts forward the tentative idea of constructing the temporary consumption arbitration system. This paper is divided into three parts: introduction, text and conclusion, in which there are four chapters: the first chapter is the systematic analysis of the current consumer arbitration system in China. This chapter firstly clarifies the meaning of consumption dispute and its characteristics different from general commercial dispute. Then, from the legal basis and practical characteristics of the consumer arbitration system in China, the defects of the existing consumer arbitration system in our country are analyzed. The second chapter mainly introduces some typical and mature consumer arbitration system and its operation in Europe and America. In this chapter, we discuss the agreed mode of consumer arbitration agreement, the setting up of consumer dispute arbitration institution, the selection system of arbitrators, the setting up of consumer arbitration procedure, and so on. The purpose of this paper is to summarize the experience of foreign legislation and practice and to provide reference for the introduction of consumer arbitration system into temporary arbitration system. The third chapter is the feasibility analysis of the introduction of temporary arbitration system. Firstly, this chapter points out that the lack of legislation hinders the development of China's arbitration system based on the characteristics of interim arbitration and the present situation of China's interim arbitration system. Furthermore, by analyzing the advantages of temporary arbitration, it is pointed out that the introduction of temporary arbitration is conducive to making up for the defects of the existing consumer arbitration system in our country, so that the advantages of consumer arbitration can be better brought into play, and the conclusion is drawn that the reasonable field and ideal platform of introducing temporary arbitration can be reached. The fourth chapter puts forward the tentative idea of constructing temporary consumption arbitration system in our country. On the basis of the deficiency of the current consumer arbitration system and the feasibility and advantages of introducing the temporary arbitration system, this chapter establishes and perfects the system of selecting temporary consumer arbitrators and legal liability respectively. The supervision and support to temporary consumption arbitration by arbitration institutions, consumer associations and courts, the assumption of online temporary consumption arbitration, and so on, have put forward some perfect countermeasures and suggestions on how to introduce temporary arbitration into the consumption arbitration system.
【學(xué)位授予單位】：華東政法大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2014
【分類號(hào)】：D925.7

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