本文選題：消費者　切入點：網(wǎng)絡購物　出處：《延邊大學》2014年碩士論文

【摘要】：網(wǎng)絡購物,是指以互聯(lián)網(wǎng)為交易平臺,在此平臺上銷售者與消費者全過程交易實現(xiàn)無紙化,且整個交易過程具有效率高、成本低、快捷性、便利性的特點。這些特點的具備,使網(wǎng)絡購物被越來越多的消費者接受并廣泛使用,網(wǎng)絡購物在交易市場中占據(jù)越來越大的比重。同時,網(wǎng)絡購物不同于傳統(tǒng)購物方式,具有虛擬性、時空跨地域性、網(wǎng)絡技術(shù)性等特點。 我國在網(wǎng)絡購物的立法規(guī)制方面以及政府合理監(jiān)管等方面還存在稍許不足,使網(wǎng)絡購物潛存不同程度的風險,這些風險不但影響網(wǎng)絡購物所催生的網(wǎng)絡經(jīng)濟的快速增長,而且也給我國現(xiàn)行網(wǎng)絡購物中消費者權(quán)益的保護帶來了巨大的挑戰(zhàn)。 本文旨在研究我國現(xiàn)階段對網(wǎng)絡購物的消費者合法權(quán)益保護的若干問題。我國網(wǎng)絡購物消費者權(quán)益受到侵害的主要原因有：身份認證體系不完善、電子證據(jù)的法律效力的確定、維權(quán)程序復雜、技術(shù)含量高、成本高昂、消費者的知情權(quán)難以實現(xiàn)、賠償?shù)膹娭屏Ρ∪醯�。相比較來看,美國、韓國、日本等發(fā)達國家以及經(jīng)濟合作發(fā)展組織、歐盟等國際組織都已經(jīng)對網(wǎng)絡購物中消費者權(quán)益的保護建立了相應的制度,而我國在網(wǎng)絡購物的消費者權(quán)益保護立法方面還存在諸多不足,最突出的就是還沒有建立與之相適應的保護消費者權(quán)益方面的綜合法律法規(guī)體系。因此,我們應該盡早建立完善網(wǎng)絡購物方面的法律法規(guī)來更好的保護網(wǎng)絡消費者的合法權(quán)益。 根據(jù)我國網(wǎng)絡購物的實際現(xiàn)狀,結(jié)合發(fā)達國家及國際組織立法的先進經(jīng)驗的比較借鑒,認為對我國網(wǎng)絡購物中保護消費者的權(quán)益應通過以下幾個方面來完善：構(gòu)建網(wǎng)絡信用機制和明確電子證據(jù)的法律效力、規(guī)范網(wǎng)絡商家的行政監(jiān)管制度、建立網(wǎng)絡購物中銷售者的準入和退出制度、推行便于消費者進行訴訟的政策、加強行業(yè)自律、推廣在線爭端解決機制等。
[Abstract]:Online shopping refers to the Internet as a trading platform, in which the seller and consumers realize paperless transaction in the whole process, and the whole transaction process has the characteristics of high efficiency, low cost, quickness and convenience.With these characteristics, online shopping is accepted and widely used by more and more consumers.At the same time, the network shopping is different from the traditional shopping mode, it has the characteristics of virtual, space-time and regional, network technology and so on.In our country, there are still some deficiencies in the legislative regulation of online shopping and the reasonable supervision of the government, which make the online shopping hidden in different degrees of risk. These risks not only affect the rapid growth of the network economy generated by the online shopping.Moreover, it brings great challenges to the protection of consumers' rights and interests in current online shopping in our country.The purpose of this paper is to study some problems of protecting the legal rights and interests of consumers in internet shopping in our country at present.The main reasons for the infringement of consumers' rights and interests on internet shopping in China are: the imperfection of identity authentication system, the determination of the legal effect of electronic evidence, the complexity of the procedure of safeguarding rights, the high technology content, the high cost, and the difficulty in realizing consumers' right to know.The force of compensation is weak, etc.In comparison, the United States, South Korea, Japan and other developed countries, as well as international organizations such as the Organization for Economic Cooperation and Development and the European Union, have all established corresponding systems for the protection of consumers' rights and interests in online shopping.However, there are still many deficiencies in the legislation of consumer rights and interests protection for online shopping in our country, the most outstanding one is that there is no comprehensive legal and regulatory system to protect consumers' rights and interests.Therefore, we should establish and improve the laws and regulations of online shopping as soon as possible to better protect the legitimate rights and interests of online consumers.According to the actual situation of our country's network shopping, combined with the advanced experience of developed countries and international organizations,The author thinks that the protection of consumers' rights and interests in our country's network shopping should be perfected in the following aspects: constructing the network credit mechanism, clarifying the legal effect of electronic evidence, standardizing the administrative supervision system of network merchants,The system of entry and withdrawal of sellers in online shopping should be established, the policy of facilitating consumer litigation should be carried out, the self-discipline of the industry should be strengthened, and the online dispute settlement mechanism should be promoted.
【學位授予單位】：延邊大學
【學位級別】：碩士
【學位授予年份】：2014
【分類號】：D923.8;D925.1

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