【摘要】：消費者無理由退貨權(quán)是新納入我國《消費者權(quán)益保護法》的一項消費者權(quán)利,它賦予了消費者對已締結(jié)合同的單方面解除權(quán),保證消費者在購買商品時體現(xiàn)其真實意愿,這項權(quán)利,保障了消費者與經(jīng)營者之間利益的平衡,在實際生活中發(fā)揮著舉足輕重的作用。雖然消費者的無理由退貨權(quán)由來以久,在我國理論界早有提及,甚至也已在實踐中存在,但新消法出臺以后才在我國真正確立起來。消費者無理由退貨權(quán)的確立在我國消費者權(quán)益保護中意義重要而深遠。但由于現(xiàn)行法規(guī)本身與我國現(xiàn)實的貼合度不夠緊密,立法者對該項權(quán)利的設(shè)立不夠詳盡,使之解決現(xiàn)實問題遇到諸多困境。筆者通過本文對消費者無理由退貨權(quán)的法律現(xiàn)狀及實踐現(xiàn)狀進行了考察,并對該權(quán)利規(guī)定進行了思考,以求對我國消費者無理由退貨權(quán)的完善提供些許幫助。文章通過實際案例,引出問題。帶著這些問題,文章對實踐現(xiàn)狀作了具體詳細的考察,試圖挖掘出產(chǎn)生問題的根源。在探究的過程中,發(fā)現(xiàn)由于該制度在除外規(guī)定上較為模糊、對商品的完好標準較為籠統(tǒng)、對經(jīng)營者寄出運費的負擔(dān)沒有規(guī)定,諸如此類不明確的規(guī)定,引發(fā)了諸多的消費者和經(jīng)營者之間的矛盾,導(dǎo)致糾紛的產(chǎn)生。通過對上述問題的分析與論證,筆者認為,我國消費者無理由退貨權(quán)的完善可以從發(fā)掘造成這些問題的原因出發(fā),找到一個適合我國國情的無理由退貨的解決方法,對細化我國消費者無理由退貨權(quán)提出完善建議,以及如何做好消費者無理由退貨權(quán)完善后的相關(guān)的保障工作,使之在保護消費者權(quán)益方面,以及消費者與經(jīng)營者利益平衡方面發(fā)揮更好的作用。具體做法是,建議在法律規(guī)定上改變模糊不清的現(xiàn)狀,使之更為具體,建立消費者誠信機制,加入懲罰性規(guī)定等。
[Abstract]:The right of the consumer to return the right to return is a new consumer's right to be included in the Law on the Protection of the Rights and Interests of the Consumer, which gives the consumer the right to unilaterally terminate the contract and to ensure that the consumer embodies his true will in the purchase of the goods, The balance of the interests between the consumer and the operator is ensured, and plays an important role in the actual life. Although there is no reason for the consumer to return the right to return for a long time, it has been mentioned in the theory circle in our country, and even existed in practice. The establishment of consumer's right to return has significant and far-reaching significance in the protection of consumer's rights and interests in our country. However, due to the fact that the existing regulations are not in close contact with the reality of our country, the establishment of the right is not thorough enough to make it solve the problems of reality. In this paper, the present situation of the law and practice of the consumer's right to return has been investigated, and the provisions of this right have been pondered in order to provide some help to the perfection of the right to return the consumer. In this paper, the problem is educed through the practical case. With these problems, the paper makes a detailed investigation on the present situation, and tries to find out the source of the problem. In the course of inquiry, it is found that because the system is more vague in the other provisions, the good standard of the commodity is more general, the burden of sending the freight to the operator is not specified, and the like is not clear, and the contradiction between the consumer and the operator is caused. Resulting in the creation of a dispute. Through the analysis and demonstration of the above-mentioned problems, the author believes that the perfection of the right to return the goods in our country can be based on the cause of these problems, and find a solution to the non-reason return for our country's national conditions. In order to improve the consumer's rights and interests, the consumer can play a better role in protecting the rights and interests of consumers, as well as the balance between the consumers and the operators. On the other hand, it is suggested to change the current situation of the ambiguity in the legal provisions, make it more specific, establish the consumer's credit mechanism, and join the punitive provisions.
【學(xué)位授予單位】：寧波大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：D923.8

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本文編號：2510608