我國消費者退貨權(quán)制度研究
發(fā)布時間：2018-12-21 13:04
【摘要】：《消法》中規(guī)定的消費者享有的退貨權(quán)利是社會經(jīng)濟(jì)發(fā)展的產(chǎn)物,是保障消費者合法權(quán)益的重要手段。與一些立法相對比較發(fā)達(dá)的歐美國家相比,我國對消費者合法權(quán)益的保護(hù)水平亟待提高。所以,法律明確賦予消費者退貨的權(quán)利對于提高我國消費者保護(hù)的整體水平具有重大意義。本文擬對消費者退貨權(quán)基礎(chǔ)理論進(jìn)行探討,并重點對2013年新《消法》引入的“非傳統(tǒng)銷售模式下消費者的無理由退貨權(quán),,以及國家經(jīng)濟(jì)貿(mào)易委員會、國家技術(shù)監(jiān)督局、國家工商行政管理局、財政部于1995年8月25日聯(lián)合發(fā)布的《部分商品修理更換退貨責(zé)任規(guī)定》中“退貨折舊費規(guī)定”這兩個規(guī)定進(jìn)行具體的研究和分析,最后在此基礎(chǔ)上比較歐盟、美國的相關(guān)制度,并結(jié)合我國國情和現(xiàn)實情況對退貨權(quán)保障制度提出相關(guān)的完善建議。除去引言和結(jié)語外,全文一共分為四章：第一章論述了消費者退貨權(quán)的基礎(chǔ)理論。本章主要對消費者退貨權(quán)的概念、法律性質(zhì)以及作用進(jìn)行了闡述,除此以外,還對與易混淆的相關(guān)權(quán)利進(jìn)行了辨析,在此基礎(chǔ)上展開對非傳統(tǒng)銷售模式下消費者無理由退貨權(quán)以及退貨折舊費規(guī)制的問題進(jìn)行討論。第二章具體分析了非傳統(tǒng)銷售模式下消費者的無理由退貨權(quán)規(guī)定。本章主要在非傳統(tǒng)銷售模式下消費者無理由退貨權(quán)的概念、主要內(nèi)容、適用范圍等問題的基礎(chǔ)上,討論了消費者在非傳統(tǒng)銷售模式下行使無理由退貨權(quán)所面臨退貨商品受經(jīng)營者自定條款限制、退貨時運費的承擔(dān)以及“微商”經(jīng)營有礙消費者難以保障消費者無理由退貨權(quán)的行使、消費者濫用無理由退貨權(quán)損害經(jīng)營者合法權(quán)益的現(xiàn)實問題。第三章討論了退貨權(quán)制度中“退貨折舊費規(guī)制”。本章主要從“退貨折舊費規(guī)制”確定的折舊率標(biāo)準(zhǔn)缺乏合理性、內(nèi)容缺乏科學(xué)性以及其規(guī)定與我國相關(guān)法律立法宗旨相悖三個角度來否定該項規(guī)制,認(rèn)為應(yīng)當(dāng)將這一規(guī)定從相關(guān)法律法規(guī)中剔除的觀點。第四章提出了對我國消費者退貨權(quán)的完善建議。本章主要提出了構(gòu)建我國消費者退貨權(quán)的具體內(nèi)容和完整的法律體系、細(xì)化非傳統(tǒng)銷售模式下消費者無理由退貨權(quán)的行使規(guī)則、廢除“退貨折舊費規(guī)制”的相關(guān)規(guī)定以及建立相關(guān)機(jī)制防止消費者濫用退貨權(quán)四個方面的完善建議,以期提高我國法律對消費者的保護(hù)水平。
[Abstract]:The right to return goods enjoyed by consumers in the Consumer Law is the product of social and economic development and an important means to protect the legitimate rights and interests of consumers. Compared with some European and American countries whose legislation is relatively developed, the level of protecting consumers' legitimate rights and interests needs to be improved. Therefore, it is of great significance for the law to give consumers the right to return goods in order to improve the overall level of consumer protection in our country. This paper intends to discuss the basic theory of consumers' right to return goods, with emphasis on the "unjustified right of return of consumers under non-traditional sales mode" introduced in the new "Consumer Law" in 2013, as well as the State Economic and Trade Commission, the State Administration of Technical Supervision, the State Economic and Trade Commission, and the State Bureau of Technical Supervision. The State Administration for Industry and Commerce and the Ministry of Finance jointly issued on August 25, 1995, the provisions on the liability for repair, replacement, and return of some Commodities. These two provisions, "provisions on depreciation expenses for returning goods," are specifically studied and analyzed. Finally, this paper compares the relevant systems of the EU and the United States, and puts forward some suggestions on how to improve the guarantee system of the right to return goods according to the situation and reality of our country. In addition to the introduction and conclusion, the full text is divided into four chapters: the first chapter discusses the basic theory of consumers' right to return goods. This chapter mainly expounds the concept, legal nature and function of consumers' right to return goods. In addition, it also discriminates and analyzes the relevant rights which are easily confused. On this basis, the problems of consumers' right to return goods without reason and the regulation of depreciation fee under non-traditional sales mode are discussed. The second chapter analyzes the non-traditional sales model of consumers without reason to return the provisions. This chapter is mainly based on the concept, main content, scope of application and other issues of consumers' right to return goods without reason under the non-traditional mode of sale. This paper discusses that the right to return goods faced by consumers who exercise the right to return goods without reason under the non-traditional mode of sale is restricted by the self-determined clauses of the operator. The assumption of freight and the operation of "small business" hinder the consumers' exercise of the right to return goods without reason, and consumers abuse the right to return goods without reason to harm the legitimate rights and interests of the operators. Chapter three discusses the regulation of depreciation fee in the system of right to return goods. This chapter mainly negates this regulation from three angles: the standard of depreciation rate determined by "regulation of depreciation fee for returning goods" is lack of rationality, the content is lack of scientific nature and its provisions run counter to the purpose of relevant laws and legislation of our country. The view that this provision should be removed from the relevant laws and regulations. The fourth chapter put forward the consummation suggestion to our country consumer return goods right. This chapter mainly puts forward the concrete content and the complete legal system of constructing the right to return goods to consumers in our country, and refines the exercise rules of consumers' right of return without reason under the non-traditional mode of sale. In order to improve the level of consumer protection by law, we should abolish the relevant regulations of "regulation of depreciation fee for returning goods" and establish relevant mechanism to prevent consumers from abusing the right to return goods.
【學(xué)位授予單位】：中央民族大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：D923.8
本文編號：2388946
[Abstract]:The right to return goods enjoyed by consumers in the Consumer Law is the product of social and economic development and an important means to protect the legitimate rights and interests of consumers. Compared with some European and American countries whose legislation is relatively developed, the level of protecting consumers' legitimate rights and interests needs to be improved. Therefore, it is of great significance for the law to give consumers the right to return goods in order to improve the overall level of consumer protection in our country. This paper intends to discuss the basic theory of consumers' right to return goods, with emphasis on the "unjustified right of return of consumers under non-traditional sales mode" introduced in the new "Consumer Law" in 2013, as well as the State Economic and Trade Commission, the State Administration of Technical Supervision, the State Economic and Trade Commission, and the State Bureau of Technical Supervision. The State Administration for Industry and Commerce and the Ministry of Finance jointly issued on August 25, 1995, the provisions on the liability for repair, replacement, and return of some Commodities. These two provisions, "provisions on depreciation expenses for returning goods," are specifically studied and analyzed. Finally, this paper compares the relevant systems of the EU and the United States, and puts forward some suggestions on how to improve the guarantee system of the right to return goods according to the situation and reality of our country. In addition to the introduction and conclusion, the full text is divided into four chapters: the first chapter discusses the basic theory of consumers' right to return goods. This chapter mainly expounds the concept, legal nature and function of consumers' right to return goods. In addition, it also discriminates and analyzes the relevant rights which are easily confused. On this basis, the problems of consumers' right to return goods without reason and the regulation of depreciation fee under non-traditional sales mode are discussed. The second chapter analyzes the non-traditional sales model of consumers without reason to return the provisions. This chapter is mainly based on the concept, main content, scope of application and other issues of consumers' right to return goods without reason under the non-traditional mode of sale. This paper discusses that the right to return goods faced by consumers who exercise the right to return goods without reason under the non-traditional mode of sale is restricted by the self-determined clauses of the operator. The assumption of freight and the operation of "small business" hinder the consumers' exercise of the right to return goods without reason, and consumers abuse the right to return goods without reason to harm the legitimate rights and interests of the operators. Chapter three discusses the regulation of depreciation fee in the system of right to return goods. This chapter mainly negates this regulation from three angles: the standard of depreciation rate determined by "regulation of depreciation fee for returning goods" is lack of rationality, the content is lack of scientific nature and its provisions run counter to the purpose of relevant laws and legislation of our country. The view that this provision should be removed from the relevant laws and regulations. The fourth chapter put forward the consummation suggestion to our country consumer return goods right. This chapter mainly puts forward the concrete content and the complete legal system of constructing the right to return goods to consumers in our country, and refines the exercise rules of consumers' right of return without reason under the non-traditional mode of sale. In order to improve the level of consumer protection by law, we should abolish the relevant regulations of "regulation of depreciation fee for returning goods" and establish relevant mechanism to prevent consumers from abusing the right to return goods.
【學(xué)位授予單位】：中央民族大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2015
【分類號】：D923.8
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