【摘要】：隨著二十一世紀網(wǎng)絡的發(fā)展和計算機的普及,人們工作、學習、生活的方方面面已經(jīng)步入了電子信息化時代。網(wǎng)絡消費以其快捷、可選擇范圍廣、性價比高取代了傳統(tǒng)消費方式,成為了消費者購物首選。其中B2C市場交易規(guī)模在整體網(wǎng)絡購物市場交易規(guī)模遠高于其他網(wǎng)絡消費模式。隨著網(wǎng)絡消費的發(fā)展,B2C市場將在網(wǎng)絡購物行業(yè)中占據(jù)越發(fā)重要的地位。在B2C蓬勃發(fā)展給人們帶來便利的同時也帶來了諸多網(wǎng)絡購物糾紛,數(shù)量龐大的網(wǎng)購糾紛如通過傳統(tǒng)爭議方式處理,耗時費日且無法得到及時有效的解決。本文通過介紹分析B2C在線調解機制的運行模式及特點,對現(xiàn)階段我國B2C模式中存在的問題進行分析,結合國內外的實踐發(fā)展經(jīng)驗,提出我國B2C在線調解機制的完善意見和建議。除引言和結語外,本文分為四個部分。第一部分主要是B2C在線調解機制概述。主要介紹了B2C法律糾紛的概念、主要類型及特殊性,明確現(xiàn)階段B2C電商模式中的內外部在線調解機制模式。第二部分介紹我國B2C在線調解實踐困境以及相關法律規(guī)范。通過對我國現(xiàn)階段B2C平臺內外部在線調解機制的現(xiàn)實應用情況和配套法律規(guī)范進行研究分析,總結出我國B2C糾紛中在線調解無法取得良好效果的原因及存在的實踐和法律問題,從而提出規(guī)范B2C在線調解制度的必要性。第三部分對境外《英國通信法》、《聯(lián)合國國際貿易法委員會國際商事調解示范法》、《美國仲裁協(xié)會商事調解規(guī)則》及境外在線調解機構運行模式進行研究分析,有針對性地整理總結B2C在線調解國外實踐中成功經(jīng)驗及可借鑒之處。第四部分對如何完善我國B2C在線調解機制提出意見和建議。結合各國實踐經(jīng)驗以及我國的B2C商業(yè)模式發(fā)展情況,具體從在線調解機構設置、在線調解員選任及監(jiān)督、在線調解運作規(guī)則及在線調解協(xié)議的執(zhí)行等幾方面,提出完善我國現(xiàn)階段B2C商業(yè)模式的在線調解機制對策。
[Abstract]:With the development of the network and the popularization of computers in the 21 century, all aspects of people's work, study and life have stepped into the era of electronic information. With its fast, wide range of choices and high performance-to-price ratio, internet consumption has become the first choice for consumers. The transaction scale of B2C market in the whole online shopping market is much higher than that of other online consumption modes. With the development of online consumption, B2C market will play an increasingly important role in the online shopping industry. B2C booming development brings convenience to people but also brings many online shopping disputes a large number of online shopping disputes such as through the traditional way of dispute processing time-consuming and can not be resolved in a timely and effective manner. By introducing and analyzing the operation mode and characteristics of B2C online mediation mechanism, this paper analyzes the problems existing in the B2C mediation mechanism in China at present, and puts forward some suggestions and suggestions for the perfection of B2C online mediation mechanism in our country in combination with the practical development experience at home and abroad. In addition to the introduction and conclusion, this article is divided into four parts. The first part is an overview of B-2 C online mediation mechanism. This paper mainly introduces the concept, main types and particularity of B2C legal disputes, and clarifies the internal and external online mediation mechanism mode in B2C e-commerce mode. The second part introduces B2C online mediation practice dilemma and related legal norms. Through the research and analysis of the actual application of the internal and external online mediation mechanism of B2C platform in our country and the relevant legal norms, the paper summarizes the reasons why online mediation can not achieve good results and the existing practice and legal problems in the B2C dispute in our country. The necessity of standardizing B 2 C online mediation system is put forward. In the third part, the author makes a research and analysis on the overseas British Communications Law, the UNCITRAL Model Law on International Commercial Conciliation, the rules of Commercial Conciliation of the American Arbitration Association and the operating mode of overseas online conciliation agencies. Summarize the successful experiences of B-2 C online mediation in foreign countries and draw lessons from them. The fourth part puts forward some suggestions on how to perfect the online mediation mechanism of B2C in China. Combined with the practical experience of various countries and the development of B2C business model in China, the paper concretely discusses the establishment of online mediation organization, the selection and supervision of online mediator, the operation rules of online mediation and the implementation of online mediation agreement, etc. This paper puts forward the countermeasures to perfect the online mediation mechanism of B2C business model in China at the present stage.
【學位授予單位】：華僑大學
【學位級別】：碩士
【學位授予年份】：2015
【分類號】：D922.29

【參考文獻】

相關期刊論文 前3條

1 鄧杰;;論電子商務環(huán)境下我國協(xié)商與調解制度的改革與完善[J];重慶郵電大學學報(社會科學版);2009年03期

2 平田勇人;王歡;李杰;;網(wǎng)絡ADR—電子商務糾紛處理機制[J];法制與社會;2009年06期

3 向小艷;;網(wǎng)絡交易在線糾紛解決機制研究[J];科技創(chuàng)業(yè)月刊;2015年04期

相關碩士學位論文 前1條

1 梁曉艷;在線糾紛解決機制研究[D];鄭州大學;2012年

，

本文編號：2265871