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旅游消費(fèi)者權(quán)益保護(hù)制度研究

發(fā)布時間:2018-03-15 12:50

  本文選題:旅游 切入點(diǎn):旅游法 出處:《河北經(jīng)貿(mào)大學(xué)》2015年碩士論文 論文類型:學(xué)位論文


【摘要】:旅游業(yè)在我國正在日益發(fā)展成為一個新興產(chǎn)業(yè),但是由于目前我國旅游市場還處于發(fā)展之中,旅游方面的法律制度仍然存在諸多不足之處,導(dǎo)致旅游消費(fèi)者在旅游消費(fèi)過程中合法權(quán)益受到損害的現(xiàn)象層出不窮,旅游糾紛也日趨增加,使旅游消費(fèi)者的合法權(quán)益得不到有效保障。因此,,筆者選擇了該課題進(jìn)行研究,試圖在理論分析的基礎(chǔ)上,通過介紹分析目前我國相關(guān)方面的立法、現(xiàn)存的一些問題以及借鑒國外關(guān)于旅游消費(fèi)者權(quán)益保護(hù)的先進(jìn)立法經(jīng)驗(yàn),對完善我國關(guān)于旅游消費(fèi)者權(quán)益保護(hù)提出幾點(diǎn)建議。筆者認(rèn)為,選擇該課題進(jìn)行研究無論是從理論角度還是實(shí)踐角度都有著非常積極的意義:不僅可以為日后我國在這方面的立法修改及完善提供一些參考建議;同時也可以合理地解決實(shí)務(wù)中的法律糾紛,減少甚至避免旅游消費(fèi)者的合法權(quán)益受到不法的侵害,對維護(hù)我國旅游市場的正常秩序以及促進(jìn)我國的旅游產(chǎn)業(yè)的發(fā)展具有十分重要的應(yīng)用價值。 本文以分析我國旅游消費(fèi)者權(quán)益保護(hù)現(xiàn)狀為前提,深入分析研究國外的先進(jìn)立法經(jīng)驗(yàn),對完善我國旅游消費(fèi)者權(quán)益保護(hù)方面的法律法規(guī)提出了一些建議,力求為我國旅游消費(fèi)者權(quán)益保護(hù)的法律構(gòu)建奉獻(xiàn)綿薄之力。 除去引言部分,本文將從以下四部分分別進(jìn)行論述: 第一部分為旅游消費(fèi)者權(quán)益的界定及內(nèi)容。首先簡要闡述了相關(guān)概念,之后介紹了基本內(nèi)容。旅游消費(fèi)者是指為了滿足物質(zhì)和精神上的需求,以游玩、休閑、觀賞等方式參加旅行活動以及為了滿足旅游活動的目的接受相關(guān)服務(wù)的自然人。而旅游消費(fèi)者權(quán)益是指在旅游過程中接受服務(wù)或者購買、使用旅游商品時依法具有的積極的行為或者消極的不作為的權(quán)利,也包括要求旅游經(jīng)營者等其他相關(guān)主體積極的行為或消極的不作為從而給自身帶來的應(yīng)得利益。旅游消費(fèi)者依法享有自主選擇權(quán)、知悉真情權(quán)等一般權(quán)利以及基于人事權(quán)利受到非法侵害以及旅游合同而產(chǎn)生的債權(quán)。 第二部分為我國旅游消費(fèi)者權(quán)益保護(hù)的立法現(xiàn)狀分析。根據(jù)旅游基本法、行政法規(guī)以及地方法規(guī)的相關(guān)規(guī)定,歸納、總結(jié)了我國相關(guān)方面的立法現(xiàn)狀,并在此基礎(chǔ)上分析了我國的旅游基本法、行政法規(guī)以及地方法規(guī)在這方面存在的不足。 第三部分簡要分析了國外旅游消費(fèi)者權(quán)益保護(hù)方面的立法。比較分析了國外一些國家以及國際條約在這方面的先進(jìn)法律制度以及實(shí)踐經(jīng)驗(yàn),并根據(jù)我國的實(shí)際情況可以提供的一些借鑒。國外關(guān)于旅游消費(fèi)者精神損害賠償制度以及旅游質(zhì)量保證金制度尤其完善,值得我國借鑒學(xué)習(xí)。 最后一部分為對完善我國旅游消費(fèi)者權(quán)益保護(hù)制度提出的一些建議。也是本文最重要的部分,根據(jù)上文的理論分析、我國的立法現(xiàn)狀和缺陷以及國外的先進(jìn)立法經(jīng)驗(yàn),對完善我國關(guān)于旅游消費(fèi)者權(quán)益提出了幾點(diǎn)建議。如《詩經(jīng)》所言:他山之石,可以攻玉。合理地借鑒旅游立法發(fā)達(dá)國家在旅游消費(fèi)者權(quán)益保護(hù)方面的立法經(jīng)驗(yàn),結(jié)合我國的實(shí)際情況,發(fā)現(xiàn)我國立法的不足之處,并加之以完善來促進(jìn)我國關(guān)于旅游消費(fèi)者權(quán)益保護(hù)的研究和立法進(jìn)程,無疑是一種明智的選擇。這部分從完善我國旅游消費(fèi)者權(quán)益保護(hù)的實(shí)體法規(guī)范以及程序法規(guī)范兩方面展開來討論。
[Abstract]:The tourism industry in China is increasingly becoming a new industry, but because of the current tourism market in China is still in development, the legal system of tourism there are still many deficiencies, resulting in the tourism consumption emerge in an endless stream of tourism consumers in the process of damage to the legitimate rights and interests of the phenomenon, tourism disputes are also increasing, the tourism consumers' legal can't be protected. Therefore, the author chose this topic to study, based on theoretical analysis, this article through the analysis of the relevant legislation in our country, the existing problems and learn from foreign countries on tourism consumer protection of the advanced legislative experience to perfect our country and put forward some suggestions about the tourism consumers the protection of rights and interests. The author believes that the choice of the research both from the perspective of theory or practice angle has a very positive Meaning: not only can provide some suggestions for China's legislation and amendment after consummation; also can reasonably solve legal disputes in practice, reduce or even avoid the tourism consumers the legitimate rights and interests of illegal violations, to maintain the normal order of our country's tourism market and promote the development of China's tourism industry has a very important application.
Based on the analysis of the current situation of our tourism consumers protection as the premise, in-depth analysis of the experience of the foreign countries, and puts forward some suggestions on perfecting the laws and regulations of our tourism consumers protection, and strive for our tourism consumers protection law construction make a contribution.
Apart from the introduction, this article will discuss from the following four parts:
The first part is the definition and content of the rights and interests of tourism consumers. Briefly describes the related concepts, then introduces the basic content of tourist consumers is that in order to meet the material and spiritual needs, to play, leisure, natural person in travel activities, in order to meet the needs of ornamental tourism activities and tourism related services received. Consumer rights refers to the acceptance of service in the process of travel or purchase, use of tourist commodities in accordance with the law has positive or negative behavior is not right, including the requirements of tourism operators and other related subjects of positive or negative behavior is not so as to bring their own interests. The tourism consumers have to choose the right according to law. The right to know the general rights and rights have been infringed on the personnel and the travel contract and produce the creditor's rights.
The second part analyzes the legislative situation of our tourism consumers protection. According to the tourism law, administrative regulations and local regulations of the relevant provisions, summarized, summarizes the legislative status of the relevant aspects of our country, and based on the analysis of China's tourism law, the problems existing in the administrative regulations and local regulations.
The third part analyses the legislation of foreign tourism consumer protection. A comparative analysis of the international treaty and some foreign countries advanced legal system in this aspect and practical experience, and can provide some reference according to the actual situation of China. On foreign travel consumer mental damage compensation system and perfect quality guarantee system of tourism especially. Worthy of our learning.
The last part puts forward some suggestions on how to improve the tourism consumer rights protection system in China. It is also the most important part of this article, according to the above theoretical analysis, China's legislative status and defects and foreign advanced legislative experience, to perfect the legislation on the rights and interests of tourism consumers and puts forward some suggestions such as < > Book of Songs. Words: outside the box, may reasonably draw in tourism legislation in developed countries in tourism consumer protection legislation experience, combined with China's actual situation, find the shortage of legislation in our country, and to improve and to promote our country's research on tourism consumer protection and legislative process, is undoubtedly a wise choice this part from the substantive law to improve our tourism consumers protection and procedural law in two aspects to discuss.

【學(xué)位授予單位】:河北經(jīng)貿(mào)大學(xué)
【學(xué)位級別】:碩士
【學(xué)位授予年份】:2015
【分類號】:D923.8

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