發(fā)布時(shí)間：2018-07-08 18:20

  本文選題：在線調(diào)解機(jī)制 + ODR��； 參考：《湘潭大學(xué)》2017年碩士論文

【摘要】：在線調(diào)解,是互聯(lián)網(wǎng)與傳統(tǒng)調(diào)解的結(jié)合。在調(diào)解過程中,其主要程序是依靠在線技術(shù)完成的,就應(yīng)認(rèn)定為在線調(diào)解。在線調(diào)解本質(zhì)上與傳統(tǒng)調(diào)解相同,只是從現(xiàn)實(shí)空間轉(zhuǎn)變?yōu)樘摂M空間進(jìn)行調(diào)解,這使得在線調(diào)解擁有傳統(tǒng)調(diào)解所不具有的符合網(wǎng)絡(luò)環(huán)境需要的特殊性質(zhì),如高科技性、虛擬性、靈活性。結(jié)合目前我國(guó)司法實(shí)踐具體情況,筆者認(rèn)為加快建立在線調(diào)解機(jī)制實(shí)有必要,也切實(shí)可行。從必要性來說,在線調(diào)解是構(gòu)建矛盾糾紛多元化解機(jī)制的新途徑,能夠?yàn)槿嗣袢罕娞峁└鼮樨S富廣泛的公共服務(wù)產(chǎn)品,滿足群眾日益復(fù)雜、多元的糾紛解決需求。在線調(diào)解還能夠緩解法院“案多人少”的矛盾,解決日益增多的新型網(wǎng)絡(luò)民商事糾紛,特別是其中B2C電子商務(wù)糾紛最適宜采取在線調(diào)解方式解決。同時(shí),在線調(diào)解中信息化技術(shù)的運(yùn)用能夠大大提高調(diào)解效率,降低調(diào)解成本。此外,虛擬化的在線調(diào)解為當(dāng)事人營(yíng)造出情緒緩和的調(diào)解環(huán)境,有利于糾紛的順利解決和雙方今后良好關(guān)系的維持。從可行性來說,一方面,我國(guó)互聯(lián)網(wǎng)的普及和公民網(wǎng)絡(luò)意識(shí)的覺醒,以及信息化技術(shù)的提高為建立在線調(diào)解機(jī)制打下了基礎(chǔ)。另一方面,在線調(diào)解能夠解決線上線下多種類型的糾紛,例如電子商務(wù)糾紛、家事糾紛、鄰里糾紛、民間小額借貸、勞動(dòng)糾紛、交通事故責(zé)任糾紛和保險(xiǎn)糾紛等等。我國(guó)正在積極進(jìn)行在線調(diào)解的實(shí)踐探索,主要以司法行政機(jī)關(guān)主導(dǎo)、法院主導(dǎo)、民間社會(huì)力量主導(dǎo)建立和完善在線調(diào)解機(jī)制,例如成都法院的“和合智解”、杭州市西湖區(qū)法院的“陳遼敏網(wǎng)上工作室”、“浙江法院電子商務(wù)網(wǎng)上法庭”、淘寶糾紛解決機(jī)制以及新浪“在線法院”等在線調(diào)解機(jī)制都取得了良好的成效,積累了豐富的經(jīng)驗(yàn)。但實(shí)踐中也發(fā)現(xiàn)許多問題,主要集中在宣傳途徑的局限性、技術(shù)的局限性、機(jī)制運(yùn)行的局限性三個(gè)方面。具體表現(xiàn)為,宣傳不到位、在線調(diào)解平臺(tái)資源有限、身份認(rèn)證難、保密性欠缺、用戶體驗(yàn)感差、缺乏信任感、調(diào)解隊(duì)伍及法律法規(guī)不完善等問題。針對(duì)目前在線調(diào)解發(fā)展的困境,筆者認(rèn)為加大在線調(diào)解宣傳推廣力度,整合調(diào)解資源,開發(fā)多元化的在線糾紛解決平臺(tái)是基礎(chǔ);進(jìn)行技術(shù)上的革新,完善保密性措施,規(guī)范身份認(rèn)證及文件送達(dá)、確認(rèn)程序是關(guān)鍵;完善運(yùn)行制度、優(yōu)化在線調(diào)解員隊(duì)伍是保障。
[Abstract]:Online mediation is the combination of Internet and traditional mediation. In the process of mediation, its main procedure depends on online technology, so it should be regarded as online mediation. The online mediation is essentially the same as the traditional mediation, but only changes from the real space to the virtual space, which makes online mediation have the special properties that meet the needs of the network environment, such as high-tech, virtual, which the traditional mediation does not have. Flexibility. According to the actual situation of judicial practice in our country, it is necessary and feasible to speed up the establishment of online mediation mechanism. In terms of necessity, online mediation is a new way to construct a diversified mechanism for resolving contradictions and disputes. It can provide the masses with more and more extensive public service products and meet the increasingly complex and diversified dispute resolution needs of the masses. Online mediation can also alleviate the contradiction of "more cases with fewer people" in court, and solve the increasing number of online civil and commercial disputes, especially the B2C e-commerce dispute is the most suitable way to resolve online mediation. At the same time, the application of information technology in online mediation can greatly improve mediation efficiency and reduce mediation costs. In addition, virtual online mediation creates an environment for the parties to settle disputes smoothly and maintain a good relationship in the future. On the one hand, the popularization of Internet, the awakening of citizen's network consciousness and the improvement of information technology lay the foundation for the establishment of online mediation mechanism. On the other hand, online mediation can solve many kinds of disputes between online and offline, such as e-commerce disputes, family disputes, neighborhood disputes, private small loans, labor disputes, traffic accident liability disputes and insurance disputes. China is actively exploring the practice of online mediation, which is mainly led by judicial administrative organs, led by courts, and led by civil society forces to establish and improve online mediation mechanisms, such as Chengdu Court's "Hehe Zhi Jie". The online mediation mechanisms of the Xihu District Court of Hangzhou, such as "Chen Liaomin online Studio", "Zhejiang Court E-commerce online Court", Taobao dispute Resolution Mechanism and Sina "online Court", have all achieved good results. He has accumulated rich experience. However, many problems are found in practice, mainly focusing on three aspects: the limitation of propaganda approach, the limitation of technology and the limitation of mechanism operation. The concrete performance is, the propaganda is not in place, the online mediation platform resources are limited, the identity authentication is difficult, the confidentiality lacks, the user experience is poor, the lack of trust, the mediation team and the laws and regulations are not perfect and so on. In view of the predicament of online mediation development, the author thinks that it is the foundation to strengthen online mediation propaganda, integrate mediation resources, develop diversified online dispute resolution platform, carry out technical innovation, and improve confidentiality measures. Standard identity authentication and document delivery, confirmation procedure is the key; improve the operation system, optimize the online mediator team is the guarantee.
【學(xué)位授予單位】：湘潭大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：D926.1

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