【摘要】：目的:通過門診自動(dòng)配藥系統(tǒng)的應(yīng)用實(shí)踐及優(yōu)化,提高門診藥房的工作效率和服務(wù)水平。方法:對(duì)我院門診自動(dòng)配藥系統(tǒng)應(yīng)用過程中出現(xiàn)的系統(tǒng)識(shí)別問題、系統(tǒng)硬件問題和藥房布局及管理問題等進(jìn)行分析總結(jié),并進(jìn)行相應(yīng)的優(yōu)化;通過與優(yōu)化前相關(guān)指標(biāo)進(jìn)行比較評(píng)價(jià)優(yōu)化效果。結(jié)果與結(jié)論:通過實(shí)施包括在系統(tǒng)中合并相同患者的處方、改進(jìn)軟件與硬件的匹配、合理分配預(yù)配和實(shí)時(shí)調(diào)配窗口數(shù)、增加員工培訓(xùn)及考核等一系列優(yōu)化措施后,藥房運(yùn)作效率及配發(fā)藥的準(zhǔn)確率整體提高。與優(yōu)化前比較,差錯(cuò)率下降60%(1.7‰→0.7‰),患者候藥時(shí)間縮短40%(15 min→8.5 min),藥師勞動(dòng)強(qiáng)度大幅降低,提升了藥學(xué)服務(wù)質(zhì)量和患者的滿意度。
[Abstract]:Objective: to improve the working efficiency and service level of outpatient pharmacy through the application and optimization of outpatient automatic dispensing system. Methods: the system identification problems, system hardware problems, pharmacy layout and management problems in the application of outpatient automatic dispensing system in our hospital were analyzed and summarized, and the corresponding optimization was carried out. The optimization effect was evaluated by comparing with the relative indexes before optimization. Results & conclusion: after implementing a series of optimization measures, including merging the same patient's prescriptions in the system, improving the matching of software and hardware, reasonably allocating the number of pre-matching and realtime allocation windows, increasing staff training and examination, etc. The efficiency of pharmacy operation and the accuracy of dispensing drugs have been improved as a whole. Compared with before optimization, the error rate decreased by 60% (1.7 鈥，

本文編號(hào)：2191056