本文關(guān)鍵詞：中美高校圖書館數(shù)字參考咨詢服務(wù)比較研究　出處：《吉林大學(xué)》2014年碩士論文　論文類型：學(xué)位論文

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【摘要】：高校圖書館數(shù)字參考咨詢服務(wù)是高校圖書館傳統(tǒng)參考咨詢服務(wù)的延伸和發(fā)展，是高校圖書館核心業(yè)務(wù)活動。它是網(wǎng)絡(luò)的先進(jìn)技術(shù)和圖書館參考咨詢服務(wù)的結(jié)合，通過網(wǎng)絡(luò)電子郵件、表單、短信、電話、在線聊天等方式，為用戶提供方便、快捷以及深層次的咨詢服務(wù)。網(wǎng)絡(luò)環(huán)境下，越來越多的信息用戶需要借助網(wǎng)絡(luò)來檢索信息，但是網(wǎng)絡(luò)信息也存在雜亂無章的狀態(tài)，用戶很難找到自己需要的深層次的增值信息。因此，網(wǎng)絡(luò)環(huán)境下圖書館開展數(shù)字參考咨詢服務(wù)是數(shù)字化時代的必然趨勢。美國是世界上開展數(shù)字參考咨詢服務(wù)最早最好的國家之一，研究美國高校圖書館數(shù)字參考咨詢服務(wù)對于我國高校圖書館數(shù)字參考咨詢服務(wù)的研究具有一定的借鑒和指導(dǎo)意義。通過文獻(xiàn)查找和網(wǎng)站訪問調(diào)查來研究中美高校圖書館數(shù)字參考咨詢服務(wù)的現(xiàn)狀。全文共分六章，前兩章主要是關(guān)于數(shù)字參考咨詢服務(wù)的文獻(xiàn)閱讀研究，三四章主要是實際的網(wǎng)絡(luò)訪問調(diào)查研究。五六章結(jié)論部分研究。 第一章介紹了數(shù)字參考咨詢服務(wù)的研究背景、研究意義、研究現(xiàn)狀、研究內(nèi)容和方法、研究思路和創(chuàng)新點。 第二章探討了數(shù)字參考咨詢服務(wù)的一些相關(guān)問題和概念。介紹了數(shù)字參考咨詢服務(wù)管理，數(shù)字參考咨詢服務(wù)方式，數(shù)字參考咨詢服務(wù)的特征。 第三章通過網(wǎng)站訪問調(diào)查的方式，對中國和美國的大學(xué)圖書館咨詢服務(wù)的現(xiàn)狀進(jìn)行研究，找出彼此之間存在的差異，進(jìn)一步通過問卷調(diào)查的方式，來了解我國咨詢服務(wù)的存在的問題，借鑒他國優(yōu)勢，來更好的發(fā)展我國圖書館的咨詢服務(wù)。 第四章主要通過對中美高校圖書館數(shù)字參考咨詢服務(wù)對比分析研究，分為以下三個層面：宏觀層次的比較研究、中觀層次的比較研究、微觀層次的比較研究。 第五章探討了美國高校圖書館數(shù)字參考咨詢服務(wù)對我國的啟示，主要包括以下幾個方面：構(gòu)建高素質(zhì)的組織團(tuán)隊;高校圖書館數(shù)字參考咨詢服務(wù)的創(chuàng)新應(yīng)用；加強高校圖書館的合作交流和開展館際合作平臺；完善數(shù)字參考咨詢服務(wù)使其跟上社會化的步伐。 第六章對于以上的數(shù)字參考咨詢服務(wù)問題進(jìn)行簡單的總結(jié)以及確定進(jìn)一步研究方向。本文的研究還有許多局限性，如科學(xué)評估機制，，系統(tǒng)分析和設(shè)計，質(zhì)量評價指標(biāo)，評價指標(biāo)體系，運行控制機制等，深入研究美國高校圖書館的參考咨詢服務(wù)有利于我國圖書館事業(yè)的發(fā)展。
[Abstract]:The digital reference service of university library is the extension and development of the traditional reference service of university library and the core business activity of university library. It is the combination of advanced technology of network and reference service of library. Through the network email, forms, SMS, telephone, online chat and other ways to provide users with convenient, fast and deep level of consulting services. Network environment. More and more information users need to use the network to retrieve information, but the network information also has a chaotic state, it is difficult for users to find their own needs of in-depth value-added information. It is an inevitable trend for libraries to develop digital reference services in the network environment. The United States is one of the earliest and best countries in the world to carry out digital reference services. The study of digital reference service of American university library has certain reference and guiding significance for the research of digital reference service of university library in our country. The present situation of library digital reference service. The full text is divided into six chapters. The first two chapters are mainly about the literature reading research of digital reference service, the three or four chapters are mainly the actual network access investigation and research. The first chapter introduces the research background, research significance, research status, research contents and methods, research ideas and innovation of digital reference service. The second chapter discusses some related problems and concepts of digital reference service, and introduces the management of digital reference service, the mode of digital reference service and the characteristics of digital reference service. The third chapter through the way of the website visit survey, carries on the research to the Chinese and the American university library consultation service present situation, finds out the existence difference between each other, further through the questionnaire investigation way. To understand the existing problems of our country's consulting service, to learn from the advantages of other countries, to better develop our library's consulting service. Chapter 4th mainly through the comparative analysis of the digital reference services of university libraries in China and the United States, divided into the following three levels: the comparative study of the macro level, the comparative study of the meso-level. Comparative study on microscopic level. Chapter 5th discusses the enlightenment of the digital reference service of American university library to our country, mainly including the following aspects: constructing the high quality organization team; The innovative application of digital reference service in university library; Strengthening the cooperative exchange of university library and developing the platform of interlibrary cooperation; Improve the digital reference services to keep up with the pace of socialization. Chapter 6th summarizes the above problems and determines the direction of further research. There are many limitations in this paper, such as scientific evaluation mechanism, system analysis and design. The quality evaluation index, evaluation index system, operation control mechanism and so on, deeply study the reference service of American university library is beneficial to the development of our country's library cause.
【學(xué)位授予單位】：吉林大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2014
【分類號】：G258.6;G252.6

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