【摘要】：知識(shí)已成為組織機(jī)構(gòu)中至關(guān)重要的戰(zhàn)略資源,高校既是知識(shí)的生產(chǎn)機(jī)構(gòu),也是知識(shí)的消費(fèi)機(jī)構(gòu),高校圖書館知識(shí)管理與知識(shí)服務(wù)任重道遠(yuǎn)。知識(shí)管理需要用戶參與,知識(shí)服務(wù)離不開用戶參與。為深入研究高校圖書館機(jī)構(gòu)知識(shí)服務(wù)的用戶參與理論,本文在文獻(xiàn)綜述的基礎(chǔ)上,概括了高校圖書館機(jī)構(gòu)知識(shí)服務(wù)用戶參與的內(nèi)涵,論述了高校圖書館機(jī)構(gòu)知識(shí)服務(wù)用戶參與的必要性、必然性和可行性,借用技術(shù)接受模型理論分析了影響用戶參與度的主要因素,并通過實(shí)驗(yàn)研究的方法,采用TechSmith公司研發(fā)的工具軟件Morae研究了知識(shí)服務(wù)平臺(tái)的可用性。高校圖書館機(jī)構(gòu)知識(shí)服務(wù)是以知識(shí)資源為基礎(chǔ),為機(jī)構(gòu)成員提供面向教學(xué)、科研、管理和學(xué)科建設(shè)的知識(shí)服務(wù)。為了提升服務(wù)成效,特別強(qiáng)調(diào)用戶參與服務(wù)過程。由于服務(wù)內(nèi)容具有知識(shí)性與機(jī)構(gòu)性雙重特征,所以本文稱之為機(jī)構(gòu)知識(shí)服務(wù)。用戶參與的本質(zhì)是服務(wù)客體的主動(dòng)性,即用戶主動(dòng)要求或接受高校圖書館提供的知識(shí)服務(wù),而且服務(wù)過程伴隨著用戶參與的投入,投入越多表明用戶參與程度越高。依據(jù)參與程度的不同,本文將高校圖書館機(jī)構(gòu)知識(shí)服務(wù)的用戶參與分為出席、合作、替代三個(gè)層次。影響高校圖書館機(jī)構(gòu)知識(shí)服務(wù)用戶參與度的因素較多,本文通過構(gòu)建高校圖書館機(jī)構(gòu)知識(shí)服務(wù)的用戶參與度模型,以科研成果統(tǒng)計(jì)服務(wù)為例進(jìn)行實(shí)證分析,結(jié)果顯示,便易性、信息性、從眾性因素通過感知易用性、感知有用性和感知愉悅性三類中介變量對用戶參與度產(chǎn)生影響。其中,便易性因素中的“服務(wù)平臺(tái)的可用性”對高校圖書館機(jī)構(gòu)知識(shí)服務(wù)用戶參與度的影響較為顯著。以某大學(xué)機(jī)構(gòu)知識(shí)服務(wù)平臺(tái)為實(shí)例,利用Morae軟件開展了可用性研究。通過對24名高校教師參與的實(shí)驗(yàn)數(shù)據(jù)進(jìn)行分析,得出改善高校圖書館機(jī)構(gòu)知識(shí)服務(wù)平臺(tái)可用性的幾點(diǎn)策略:提高機(jī)構(gòu)知識(shí)服務(wù)平臺(tái)導(dǎo)航欄和各個(gè)模塊名稱的準(zhǔn)確性;優(yōu)化機(jī)構(gòu)知識(shí)服務(wù)平臺(tái)的頁面布局;加強(qiáng)宣傳讓用戶對高校圖書館機(jī)構(gòu)知識(shí)服務(wù)平臺(tái)更加了解;強(qiáng)化服務(wù)平臺(tái)的信息推送功能等。
[Abstract]:Knowledge has become an important strategic resource in the organization. The university is not only the production organization of knowledge, but also the consuming institution of knowledge. The knowledge management and knowledge service of university library have a long way to go. Knowledge management needs user participation, and knowledge service cannot be separated from user participation. In order to deeply study the theory of user participation in institutional knowledge service of university library, this paper summarizes the connotation of user participation in institutional knowledge service of university library on the basis of literature review. This paper discusses the necessity, inevitability and feasibility of user participation in institutional knowledge service of university library, analyzes the main factors influencing user participation by using the theory of technology acceptance model, and through the method of experimental research. The usability of the knowledge service platform is studied by using the tool software Morae developed by TechSmith Company. The institutional knowledge service of university library is based on the knowledge resource, and provides the knowledge service for the members of the institution oriented to teaching, scientific research, management and discipline construction. In order to enhance the effectiveness of the service, special emphasis is placed on user participation in the service process. Because the service content has the dual characteristics of knowledge and organization, it is called institutional knowledge service. The essence of user participation is the initiative of the service object, that is, the user actively requests or accepts the knowledge service provided by the university library, and the service process is accompanied by the input of the user participation, the more the input, the higher the degree of user participation. According to the different degree of participation, this paper divides the user participation of institutional knowledge service of university library into three levels: attendance, cooperation and substitution. There are many factors that influence the user participation in institutional knowledge service of university library. This paper, by constructing the model of user participation in institutional knowledge service of university library, taking the statistical service of scientific research achievement as an example, makes an empirical analysis, and the result shows that it is easy to use. The factors of information and conformity affect the user participation through three kinds of intermediary variables: perceived usability, perceived usefulness and perceived pleasure. Among them, the usability of service platform has a significant influence on the user participation of institutional knowledge service in university library. Taking a university knowledge service platform as an example, the usability research is carried out by using Morae software. By analyzing the experimental data of 24 university teachers, several strategies to improve the usability of institutional knowledge service platform of university library are obtained: improving the accuracy of navigation bar and each module name of institutional knowledge service platform; Optimize the page layout of the institutional knowledge service platform; strengthen the propaganda to let the user know more about the institutional knowledge service platform of the university library; strengthen the information push function of the service platform and so on.
【學(xué)位授予單位】：江蘇大學(xué)
【學(xué)位級(jí)別】：碩士
【學(xué)位授予年份】：2017
【分類號(hào)】：G252;G258.6

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