本文選題：運營管理　切入點：通信終端　出處：《山東大學》2017年碩士論文　論文類型：學位論文

【摘要】：重慶移動物聯(lián)網(wǎng)運營主要負責對能接入中國移動通訊網(wǎng)絡的大量的終端進行業(yè)務服務與信息管理,健全的物聯(lián)網(wǎng)體系是業(yè)務順利運營的保障,傳統(tǒng)的低客戶量的業(yè)務處理模式已經(jīng)不能滿足如今大客戶量、多終端設備的需要�；ヂ�(lián)網(wǎng)時代便捷的服務使得智能終端正在以空前的增長速度涌入消費市場,人們對于更快速更精準更人性化的服務的需求與日俱增,這對各大通信運營商來說既是一個大的機遇又面臨嚴峻的考驗。這就迫切需要一個健壯的物聯(lián)網(wǎng)運營管理系統(tǒng)來負責重慶移動全網(wǎng)業(yè)務的運營支撐。重慶移動物聯(lián)網(wǎng)運營管理系統(tǒng)選用B/S架構、MVC設計思想、SSH框架、HTML語言進行開發(fā),代碼部署在Tomcat服務器內(nèi),使用的數(shù)據(jù)庫為SQLServer 2014。系統(tǒng)內(nèi),WEB層通過HTML、AJAX方式展示頁面,之后通信、運營、終端、業(yè)務統(tǒng)計頁面通過ActionForm采集數(shù)據(jù)、傳遞數(shù)據(jù)。Action類分發(fā)請求并處理請求,Bean類封裝數(shù)據(jù),操作SQLServer內(nèi)數(shù)據(jù)。系統(tǒng)實現(xiàn)了通信管理功能、運營管理功能、終端管理功能、業(yè)務統(tǒng)計等四項基本功能。通信管理實現(xiàn)了賬務信息查詢、通信狀態(tài)監(jiān)控、卡號信息查詢、短信故障定位四項功能。運營管理實現(xiàn)了產(chǎn)品信息、用戶信息、集團客戶信息、合作方管理、應用接入管理、二線客服、電子工單、地市管理、集團客戶管理九項功能的管理與維護。終端管理實現(xiàn)了查詢終端基本信息、修改終端信息、采集終端信息、查看采集任務。地稅終端管理實現(xiàn)了終端當前情況查詢、地稅終端信息查詢、地稅終端狀態(tài)查詢、地稅故障信息查詢、地稅資費信息查詢五項查詢功能。業(yè)務統(tǒng)計實現(xiàn)了用戶業(yè)務發(fā)展統(tǒng)計、集團客戶發(fā)展統(tǒng)計、電子工單統(tǒng)計、用戶使用統(tǒng)計、終端發(fā)展統(tǒng)計和終端交互統(tǒng)計六項功能。中移動重慶物聯(lián)網(wǎng)公司實現(xiàn)了對于物聯(lián)網(wǎng)業(yè)務的信息化管理平臺,實現(xiàn)了公司內(nèi)部操作員之間信息的共享與傳遞,能夠及時地為用戶提供高質(zhì)量的便捷服務,提高公司服務水平,提升公司整體地位。
[Abstract]:The operation of Chongqing Mobile Internet of things is mainly responsible for the service and information management of a large number of terminals that can access the China Mobile Communication Network. A sound Internet of things system is the guarantee for the smooth operation of the business. The traditional business processing mode with low customer volume can no longer meet the needs of large customers and multi-terminal devices. With the convenient service in the Internet era, intelligent terminals are pouring into the consumer market at an unprecedented rate of growth. There is a growing need for faster, more accurate, more humane services. This is not only a great opportunity but also a severe test for the major communication operators. It is urgent to have a robust IOT operation management system to support the operation of Chongqing Mobile's whole network business. The network operation management system uses the MVC design idea of B / S architecture and SSH framework to develop HTML language. The code is deployed in the Tomcat server, and the database used is SQLServer 2014.The Web layer of the system displays the page through HTML Ajax mode, and then the communication, operation, terminal, business statistics page collects data through ActionForm. The system realizes the communication management function, the operation management function, the terminal management function, the communication management function, the operation management function and the terminal management function. Four basic functions, such as business statistics, communication management, account information query, communication status monitoring, card number information query, short message fault location, operation management, product information, user information, group customer information, Management and maintenance of nine functions of cooperative management, application access management, second line customer service, electronic worksheet, prefecture and city management and group customer management. Terminal management realizes the query of terminal basic information, modification of terminal information, and collection of terminal information. Check the collection task. The local tax terminal management has realized the terminal current situation inquiry, the local tax terminal information inquiry, the local tax terminal status inquiry, the local tax breakdown information inquiry, Five query functions of local tax and tariff information query. Business statistics realize user business development statistics, group customer development statistics, electronic work order statistics, user use statistics, The six functions of terminal development statistics and terminal interaction statistics. Chongqing Mobile Internet of things Company has realized the information management platform for the Internet of things business, and realized the sharing and transmission of information among operators within the company. To provide customers with high-quality and convenient services in time, improve the company's service level, and enhance the overall status of the company.
【學位授予單位】：山東大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：TP391.44;TN929.5;TP311.52

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