本文關(guān)鍵詞： 服務(wù)機(jī)器人 交互設(shè)計(jì) 交互過程 模型構(gòu)建 情感曲線　出處：《沈陽工業(yè)大學(xué)》2017年碩士論文　論文類型：學(xué)位論文

【摘要】：智能時(shí)代與體驗(yàn)性經(jīng)濟(jì)到來,使服務(wù)機(jī)器人交互設(shè)計(jì)成為研究熱點(diǎn)。在人機(jī)交互與合作的過程中,服務(wù)機(jī)器人更需要具備仿人的情感、思維與行為,以滿足社會服務(wù)需求。國內(nèi)服務(wù)機(jī)器人交互編程人員、UI設(shè)計(jì)師、用戶之間交流缺失,邏輯思維相差甚遠(yuǎn),使得國內(nèi)服務(wù)機(jī)器人交互設(shè)計(jì)欠缺,用戶體驗(yàn)不良,服務(wù)機(jī)器人產(chǎn)品交互領(lǐng)域和設(shè)計(jì)框架模型方面的研究與國際尚有差距。本論文以服務(wù)機(jī)器人的交互設(shè)計(jì)為研究對象,針對服務(wù)機(jī)器人交互設(shè)計(jì)的原則、模型構(gòu)建展開初步研究。選取國內(nèi)五款服務(wù)機(jī)器人作為交互研究樣本,進(jìn)行實(shí)驗(yàn),對產(chǎn)品從開機(jī)到完成指定任務(wù)的整個交互過程進(jìn)行全方位分析,通過用戶深度訪談、數(shù)據(jù)分析、控制變量、對比分析等形式方法,得到用戶體驗(yàn)數(shù)據(jù),建立用戶情感曲線。經(jīng)過對樣本服務(wù)機(jī)器人情感曲線的對比分析,得出交互過程用戶情感波動原因�；谟脩羟楦胁▌拥脑�,進(jìn)一步對交互過程進(jìn)行細(xì)節(jié)深化分解,使用控制變量法對服務(wù)機(jī)器人交互造型交互界面的層級的選取、色彩搭配原則進(jìn)行研究,最終構(gòu)建服務(wù)機(jī)器人交互過程模型。將服務(wù)機(jī)器人交互過程設(shè)計(jì)模型應(yīng)用在酒店送貨機(jī)器人交互設(shè)計(jì)中,進(jìn)行實(shí)例驗(yàn)證。通過用戶對酒店送貨機(jī)器人在使用模型設(shè)計(jì)的前后體驗(yàn)進(jìn)行對比驗(yàn)證,確認(rèn)服務(wù)機(jī)器人交互過程模型的可用性與好用性,幫助設(shè)計(jì)人員找準(zhǔn)用戶的需求,提高設(shè)計(jì)效率,提升產(chǎn)品的用戶體驗(yàn),設(shè)計(jì)出符合用戶行為習(xí)慣和情感意向的服務(wù)機(jī)器人,為設(shè)計(jì)師提供服務(wù)機(jī)器人交互設(shè)計(jì)的支撐。課題在研究交互設(shè)計(jì)理論的基礎(chǔ)上,使服務(wù)機(jī)器人交互過程設(shè)計(jì)更具科學(xué)性與宜人性,從而開闊和提高我國服務(wù)機(jī)器人產(chǎn)品的附加價(jià)值以及市場競爭力。
[Abstract]:With the advent of intelligent age and experiential economy, interaction design of service robots has become a research hotspot. In the process of human-computer interaction and cooperation, service robots need to have humanoid emotion, thinking and behavior. In order to meet the needs of social service. The interaction programmer of domestic service robot is the UI designer, the communication between users is missing, and the logical thinking is very different, which makes the interaction design of domestic service robot lacking, and the user experience is not good. There is still a gap between the research on the interaction field and the design framework model of the service robot product. This paper takes the interaction design of the service robot as the research object, aiming at the principle of the interaction design of the service robot. In this paper, five service robots are selected as interactive research samples to conduct experiments, and the whole interactive process from boot to completion of assigned tasks is analyzed in all directions, and the user depth interview is used to analyze the interaction process. In the form of data analysis, control variables, comparative analysis and so on, the user experience data is obtained, and the user emotion curve is established. Based on the reason of user emotion fluctuation, the detail of interaction process is further decomposed, and the level of interaction interface of interactive modeling of service robot is selected by using control variable method. Finally, the interaction process model of service robot is constructed, and the interactive process design model of service robot is applied to the interaction design of hotel delivery robot. By comparing and verifying the experience of the hotel delivery robot before and after using the model design to confirm the usability and usability of the service robot interaction process model and help the designer to find the needs of the right user. Improve the design efficiency, enhance the user experience of the product, design the service robot that accords with the user behavior habit and the emotion intention, provide the support for the service robot interaction design for the designer. The interactive process design of service robot is more scientific and human, which can broaden and improve the additional value and market competitiveness of service robot products in China.
【學(xué)位授予單位】：沈陽工業(yè)大學(xué)
【學(xué)位級別】：碩士
【學(xué)位授予年份】：2017
【分類號】：TP242

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